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All reviews loft concept robertson quay bed upstairs small toilet singapore river long queue bars and restaurants short stay pleasant stay rooms are small buffet breakfast mrt station orchard road erna staycation gym nightlife
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Reviewed 5 April 2018

This used to be one of my favourite hotel. However, I have stayed in the hotel few months back & realized that the hotel has became - worse. The room was not maintained properly with visible dusts on the surface near to the TV, the sliding door inside the room was very difficult to slide & when we have managed to slide them, there was a lot of dirty plastic bags + dusts + particles were stuck to the side of the sliding door, which we suspected was the reason it was difficult to slide in the first place. The shower head was spraying water everywhere. On departure, we were standing/queueing at one of the counter for check-out, however, there was 2 other staffs who were not engaged & who saw us standing, waiting in line, but did not bother to greet us or asked us to their counter. Therefore, we thought that the counters were only meant for Check-In (although there were no visible sign to direct the guests to the correct counter). However, we saw other guests who came after us, just walked up to them to check-out. When we realized that the other 2 staffs could also do check-out, we approached one of them, but the staff who has assisted us did not even bother to apologize for the wait, no greeting when we approach & there is absolutely no smile! After all, she is working in a service industry & smiling is so important.
It is so sad to see this hotel's service & facilities offerings are going downhill. The only good thing about this hotel is the pool & the lobby decoration which is beautiful.
I felt so embarrassed as I was praising the hotel so highly when I was telling my partner about it before he decided to book it. It turned out to be a disappointment.

  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Annie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StudioMHotel_SG, Assistant Guest Relation Manager at Studio M Hotel, responded to this reviewResponded 8 April 2018

Dear Ms. Annie,

Great Day to you.

Apologized for the disappointment from your previous stay. We appreciate you highlighting our areas of improvement and rest assure that we will share it with the team so we may further exceed guest's expectation. I will definitely raise to the relevant department regarding to the room concern.

Hopefully, we get a chance to serve you once again.

Best Regards,
Ladee April Santos
Assistant Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018 via mobile

We visited this hotel on 1st April 2018
The check in took more that thirty minutes although we were the only persons checking
There was no bell boy to show us the room though they call it a four star hotel
The room was ridiculously small duplex with bed below and sofa on the top
The toilet and bathrooms were cramped for space

I got locked out in the bathroom as the wooden door got jammed
Luckily my wife called for help
Imagine the plight of a single traveller
The receptionist was helpful
though the room had lot of issues

Would never recommend any one to this place Absolutely no value for the money paid

Stayed: April 2018, travelled as a couple
Thank GanesanK44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StudioMHotel_SG, Assistant Guest Relations Manager at Studio M Hotel, responded to this reviewResponded 4 April 2018

Dear Mr. Ganesan,

Good day.
Thank you for your feedback. Please accept our sincerely apology on the bad experienced you had encountered during your stay.
We will look in to it and ensure to addressed the matter to all department concern.

Currently, we are on going for some renovation on other facilities and also on all the rooms.
We are hoping that you will give us another chance to show improvements and reach your expectations.

Thank you for great compliments towards our staff. And looking forward for the opportunity to see you again.

Best Regards,
Ladee April Santos
Assistant Guest Relations Manager
Studio M Hotel Singapore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

Room is an interesting loft style accessible by stairs with bed on top floor. Thus, suitable for a quiet good sleep for two. Sofa on lower floor can be lengthened to be used as a bed for a 2nd or 3rd person. Toilet and shower room are very small and a bit run down but ok. There are obvious advantages of this room style since bed is located on upper floor. Overall space of room is not so big and so will feel very cramped if more than two persons. Refrigerator has soda which is free and replenished daily. If you travel often and want to experience a new style of room, this loft style is interesting. Location is also nice at Robertson Quay. Taxis were also readily available. Room service from the cafe/deli shop located on ground floor and pizza delivery is also available but I preferred to go out to eat at the many restaurants nearby. There is a nice pool area and also a small gym.

Stayed: March 2018, travelled on business
Review collected in partnership with this hotel
Thank Ungsok Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StudioMHotel_SG, Guest Relations Manager at Studio M Hotel, responded to this reviewResponded 3 April 2018

Hi Ungsok Y,

Thank you for your quick feedback and did they say good things come in small packages? We hope that our rooms provided good comfort despite the relatively smaller size. I must say, we have been lauded for our location many times and we will not be bashful to agree with you. We greatly appreciate your value feedback and will definitely continue to strive to provide all guests with the best possible experience. Till next time!

Cheers,
Erna Mohd Atar
Guest Relations Manager
Studio M Hotel Singapore

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Reviewed 2 April 2018 via mobile

This hotel was moderately priced and very modern. On arrival we were handed an iPad to do our own check-in. We had a loft room with the bed downstairs. It was fairly compact but very nice. Our included breakfast was buffet style in an outdoor setting near the pool. I will include a photo of our view of the river. Beautiful at night, but hard to photograph. We were at Robertson Quay and within a 10 minute walk to all the bars and restaurants/Cafes at Clarke Quay.

Stayed: November 2017, travelled as a couple
Thank Judy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StudioMHotel_SG, Guest Relations Manager at Studio M Hotel, responded to this reviewResponded 3 April 2018

Hi Judy S,

Thank you for taking time to let us know how your stay with us was. The designers had wrecked their brains to incorporate a lot of features into a limited space and going by your feedback and with the breath taking views, this I think it was well worth it
I must say, we have been lauded for our location many times and we will not be bashful to agree with you. We look forward to your return visit, and indulging your next stay.

Cheers,
Erna Mohd Atar
Guest Relations Manager
Studio M Hotel Singapore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

The room it self is spacious i like the concept of loft room and big window.

The bed is very comfy.

The only problem is the bathroom is very small.
Also no mrt nearby but there is bus stop nearby.

It surround by luxury cafe and restaurants.

Stayed: March 2018, travelled solo
Thank marcelia m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StudioMHotel_SG, Guest Relations Manager at Studio M Hotel, responded to this reviewResponded 3 April 2018

Hi marcelia m,

We are immensely grateful for your excellent review & recommendation! It was a great pleasure to have taken care of you during your stay! We certainly look forward to delighting you once again during your next stay with us!

Cheers,
Erna Mohd Atar
Guest Relations Manager
Studio M Hotel Singapore

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