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“Stylish Italian”
Review of Basilico

Basilico
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Ranked #65 of 12,207 Restaurants in Singapore
Certificate of Excellence
Price range: USD 25 - USD 80
Cuisines: Italian, International
More restaurant details
Restaurant details
Dining options: After-hours, Breakfast, Outdoor Seating, Private Dining, Reservations
Description: Authentic and Seasonal Italian Food. Antipasti Station, Espresso Bar, Dessert Counter, Wine Cellar and Wine Club, Al Fresco Dining, Private Dining.
Reviewed 6 April 2018

The Basilico is stylish, service is good, atmosphere is relaxed. Perfect if you don’t want to leave the Regent for dinner. They have a large selection of wines but they are rather expensive which seems to be consistent in Singapore. Food was good & if you love cheese they have a cheese room. The wait staff were very friendly. We enjoyed our evening.

Thank Deb K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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18 - 22 of 793 reviews

Reviewed 24 March 2018

The Basilio is a Singapore classic, a well done and predictable one. The food and the atmosphere are congenital, the light excellent, the chairs a bit too deep for conversation but very comfortable, and the food delightfully fresh, delightful varied and abundant. The open buffet has the best fresh Italian burrata, the most delicious hams and sausages, and lovely crisp, really tasty tomatoes and other more classically Italian veggies. Tempting to take too much! All delicious and made more so by creation of a special cheese room that is amazing - varied, pungent, beautiful.

    • Value
    • Service
    • Food
Thank klingend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2018 via mobile

I was disappointed with my selection of Basilico for a special celebration, and in this instance the reviews I have read across the net and on Tripadvisor didn’t meet the reality of the evening.

I was disappointed largely due to the room (how its setup and the noise) and the service (which was patchy - ranging from good to really random). To food, was on balance good, and the pasta excellent.

The room (ambiance 0/5)
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If you are looking for a cafeteria like experience, noise and a buffet. Then this would be ok. If you’re looking for a Italian restaurant, then this will be disappointing. The noise is remarkable - you won’t be able to have a conversation with out raising your voice to a shout. The constant bustle of guest (and its their right) makes the ambiance resemble a train station, not a restaurant. The dress code says, smart casual: which in Singapore... tends towards casual, rather than smart.

I had asked for a quiet table, and the front desk placed us in a quiet annex. This was ok, it’s in the atrium of the main hotel, and feels a little cold and impersonal. But this doesn’t work, when the front of house fills the annex with kids. Our server did move us.... to an even noisier table. At that stage, we had not ordered yet, and should have left. The ambience of the room was not in keeping with the evening that we were planning.

Service (3/5)
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I think it depends on the server. Observation from the evening, the first server, she was well meaning, but had no idea of what is on the menu or recommendations - to the point we needed another server.

The next one had a good command of the menu, and could engage in a conversation about choices.

Food (3/5) - if only the pasta 5/5
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We had the crispy octopus to start. Pretty good, a little reminiscent of the 1990’s and heavy handed with the dressing, but basically a good dish.

The pasta, this was a stand out. Probably one of the best pasta’s across the board. Definitely the highlight of the night.

Lamb and Beef: Lamb very good. The Beef, again a throw back from the 1990’s heavy handed execution - imagine this an excellent quality cow died to have this done to it. We all know that this can be better

Overall
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An evening out is the combination of all the elements of the restaurant. There is too much against the room as a quality dining experience, that I can only say “disappointed”. 2/5 This is a case where the sum of the parts is less than the pasta.

If however, you want a train station pasta experience, this is the best!

Thank walkinglens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regent_Management, Manager at Basilico, responded to this reviewResponded 10 April 2018

Dear walkinglens,

Thank you for the time taken to write this review. We appreciate your positive feedback about the good food offered at Basilico, especially the pasta.

However, it is of concern to read your comments regarding the ambience of the restaurant and the service that had compromised your recent experience with us. It is our team's utmost priority to ensure that our guests enjoy a personalised and most memorable dining experience, so please know that your feedback is taken seriously and has been shared with our Management team for review.

I hope to have an opportunity to welcome you back in Basilico for a renewed experience next time. Please feel free to contact me directly at mauro.serrajotto@fourseasons.com

Look forward to welcoming you back soon.

Best regards,
Mauro Serrajotto
Basilico General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2018

Yesterday I have decided to bring my girlfriend to this Italian restaurant. Despite all the good reviews, I found it extremely miserable in service (waitress don't know what to do, they serve food and collect empty plates at the same time, etc.), and totally not authentic on how the food is cooked and various ingredients. We had Spaghetti all’Astice and Tonno alla Siciliana. The food was not fresh, the taste was bad and we have been feeling sick all night long (both of us). I have reported it to the Police and to the Food Authority of Singapore.

    • Value
    • Service
    • Food
Thank qihuiyangsg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fion W, Food and Beverage Director at Basilico, responded to this reviewResponded 24 March 2018

Dear qihuiyangsg,


Thank you for choosing to dine at Basilico and for writing this review of your recent experience at the restaurant.


We take great pride in upholding Four Seasons service standards and ensuring that our guests enjoy a most memorable time with us.


As such, I am sorry to read your comments on the service you had experienced and how we had fallen short of your expectations.


Please know that we take feedback very seriously and this will be addressed with the team so that we can maintain the level of service that truly is the reason our guests return to the outlet time and time again.


With regard to our food offerings, our Basilico Head Chef Luca Beccalli and team are qualified and highly trained to deliver authentic Italian dining experiences. Nonetheless, we always appreciate feedback from our guests as we continue to improve and elevate the dining experience at Basilico.


I would like to take the opportunity to assure you that food hygiene and the safety of our guests is of utmost priority, which is the reason I am extremely concerned to read your comment regarding the freshness of our food.


To date, we have not received any other feedback/reports of similar occurrence from other diners who were with us on the period that you had dined with us. However, further to your feedback, we are looking into the matter.


It would be greatly appreciated if I could have the opportunity to speak with you personally to find out more.


Please feel free to reach me at fion.wong@fourseasons.com

Yours Sincerely,

Fion Wong
Food and Beverage Director
Regent Singapore, A Four Seasons Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2018

We had a large family gathering for a birthday celebration at Basilico's Sunday Brunch. We were in a semi private room with a view of the pool. The Brunch was incredible with an amazing choice of food. The champagne was excellent as was the choice of wines. Everyone in our group enjoyed the experience immensely. The one year old was happily entertained in the Children's Corner for the duration of our meal which was a wonderful bonus for her parents. The cheese room had a superb array of Italian cheeses. Our waiter (Edgar?) was truly exceptional. Everyone in our party had flown into Singapore from China, UK and Australia for this Brunch and we were not disappointed. I highly recommend the Sunday Brunch for its excellent quality and value and its capacity to deal with large groups.

    • Value
    • Service
    • Food
Thank Asta8694
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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