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Reviewed 6 April 2018 via mobile

Right from the moment we got out of the taxi we were greeted by enthusiastic and friendly staff and this was the rule not the exception!

The breakfast was a good spread of food and again the staff at the Racines excelled in making the entire family feel welcomed and special.

Date of stay: April 2018
Trip type: Travelled with family
Thank 537nicholasy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_SofitelSCC, General Manager at Sofitel Singapore City Centre, responded to this reviewResponded 22 June 2018

Bonjour Nicholas Y,

Thank you for sharing your kind feedback with us.

I am pleased to hear that your experience at the hotel from the arrival to the breakfast lived up to expectations.

Thank you for choosing to stay with us and we are looking forward to welcoming you and your family back to the hotel in the very near future.

A bientot

Wouter de Graaf
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

Without a doubt, this is a luxurious hotel. My room was lovely and complete with an enormous bathtub and individual-sized Lanvin toiletries. The room also contained some nice extra touches, such as a stapler and other business supplies. The staff at every turn were friendly and helpful. The breakfast buffet was outstanding with eastern and western cuisine. Eggs cooked to order; local cuisine; a rotation of pancakes, waffles and crepes; bread pudding; salad; cheese selection. Really something for everyone. And don't miss the pool and lawn; they are the perfect place to relax and spend some time if you're feeling indulgent.

The only downside I noted were that the rooms lacked drawers. So, I was unable to unpack, expect to hang suits and dresses in the closet, which was annoying for a week-long stay.

The hotel is conveniently located above the Tanjong Pagar MRT subway stop and I regret not taking the subway until the day before I left because it was awesome. I'd highly recommend using the subway to get around and avoiding traffic when possible. Even making connections on the subway was super easy and efficient. One thing to note is that many cab drivers are unfamiliar with the hotel. So, be sure to provide the address AND note that the entrance is on Peck Seah. Or, you could probably give them the name of the MRT station, but I never tried that.

Date of stay: March 2018
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Farmhouse1903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_SofitelSCC, General Manager at Sofitel Singapore City Centre, responded to this reviewResponded 22 June 2018

Bonjour Elizabeth P,

Thank you kindly for taking the time to share your feedback with us.

It gives us great pleasure to know that our ambassadors and the services they provided made your experience at Sofitel Singapore City Centre truly magnifique.

In regards to drawer space we are delighted to let you know that in the near future additional drawer space will be available in selected rooms and on request.

We are grateful for your visit and we look forward to welcoming you back in the near future.

A bientot

Wouter de Graaf
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2018

We stayed at the Sofitel Singapore City Centre as our last stop as part of our 20th wedding anniversary holiday. We were wowed from the moment we arrived to the moment we departed. All Staff are exceptional, professional and very engaging with guests. Special mention to Push & his staff in the restaurant who ensured all our needs were met. Executive chef Jean-Charles is a real gem who takes time to get to know his guests and ensures all is excellent in his kitchen and restaurant. Hemant & Ibrahim in the Executive Lounge went out of their way to ensure our stay was extra special. Both have excellent people skills and lovely manners. Lynn in reservations was a real pleasure to deal with in answering my queries on line. The suites are spacious, immaculate and beautifully decorated. Great location - very close to Chinatown and other attractions. Special mention to concierge staff - we had a lovely chat to Joshua and mentioned our next stay with Accor will be in Malaysia. He informed us this is his home country and a little while later brought up literature to our suite on Malaysia to help us plan our trip- all on his own initiative. We were very impressed and a lovely surprise Also Han (female concierge) was excellent with directions and assistance. A faultless stay in a very beautiful new hotel with exception staff- a real credit to management. Thank you so much for a brilliant stay.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank BernieDaveC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2018

From the moment you step out into the fifth floor lobby you know you are in a beautiful hotel. The checkin late at night was smooth and friendly and our room is beautifully appointed with lots of extra touches. The free phone with satnav is a bonus. The breakfast is amazing with so much variety and excellent quality. Dinner with a three course degustation menu of either French our Chinese was to die for. Best spa and pool facilities I have experienced in an inner city hotel. Congratulations to all the staff who treated us like royalty. Special thank you to Madan, Push and Jean Charles (chef extraordinaire). Well located in an interesting area. Short walk to China Town and Clarke Quay.

Room tip: All rooms have views.
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Suzie_QAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2018

Client advise to book this as it is next to the train station with lots of other F&B choices and we stayed here definitely with no regrets. Staff are very cheerful and helpful regardless of what time of day you encounter them.

Date of stay: March 2018
Thank elfin27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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