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Reviews (6,855)
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Reviewed 5 April 2018 via mobile

We stayed in Singapore for 3 nights and was a perfect stay from the check in to check out. Very friendly staff in reception, bar and the breakfast..... the breakfast was really good with lots of choices.... not to far away for the main atraccions in town.... i will recommend the hotel.... thank you again for a pleasant stay

Stayed: March 2018, travelled with friends
Thank Ses14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolenSG, Quality Services at Ibis Singapore on Bencoolen, responded to this reviewResponded 6 April 2018

Dear Ses14,

Thank you for your kind recommendation on TripAdvisor. We are so pleased to hear that our professionally trained staff served you well during your stay. It was a pleasure hosting you and we look forward to serving you again.

Kind regards,
Carissa – Quality Services

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Reviewed 2 April 2018

Very good clean hotel, centrally located, walking distance to the metro.Staff is very help full. Breakfast choice is limited but serves the purpose while traveling. Just behind is a food mall where you can try the local food where some stall are marked HALAL.
It 30 min walking from here to Little India and Mustafa Bazar (the discount mall in Singapore.)

  • Stayed: May 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank muffazal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolenSG, Quality Services at Ibis Singapore on Bencoolen, responded to this reviewResponded 6 April 2018

Dear muffazal,

Thank you for your kind review on TripAdvisor. We are so pleased to hear that our professionally trained staff served you well during your stay with us. Feel free to contact us during your next visit to Singapore! We would be excited to share some tips with you on where to visit.

Kind regards,
Carissa – Quality Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

The room was typical western size room. The bed was comfortable and all necessary bathroom supplies were included. It was nice.

The reception people weren’t very friendly, but they weren’t mean or rude either. Just all business and no smiling. They did let us leave our luggage there while we explored the area before check in time. The lobby is small, contrary to the picture they show, and it was crowded with other guests when we left our luggage. It was still crowded when we returned.

The only way to your room was by elevator. Sometimes it would get really crowded. We saw lots of business people and vacationers from all over the world. Some of them have a different view of perfume than we do and the air in the elevator would get so thick with cologne that I had trouble breathing. (I’m allergic). Sometimes, when i walked next to them in the buffet it would get me.

The breakfast buffet was extremely good. There was something for every nationality. Congee, steamed buns, rice, curries, fried eggs, scrambled eggs, sausage, bacon, cheese, salad, teriyaki chicken, miso soup, many types of fruit, yogurt, cereal, several different types of bread and pastries, coffee, tea, espresso, lattes, etc. if you couldn’t find something there to eat, you are just too picky. My only complaint is that nothing drink wise was decaffeinated. However, they did give me instant decaf coffee when I asked.

The location is good. You can walk to Chinatown and Little India within a half hour. There’s a street market behind the hotel that sells trinkets and everyday goods at reasonable prices. I found that there are a lot of eyebrow places, especially in Chinatown. I got my eyebrows shaped and colored for $5 Singapore dollars (about 3.82 US). What a deal!

Stayed: March 2018
Thank bonmarche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolenSG, Quality Services at Ibis Singapore on Bencoolen, responded to this reviewResponded 6 April 2018

Dear bonmarche,

Thank you for taking the time to review ibis Singapore on Bencoolen. Please accept our sincerest apologies that you had to experience the lack of warmth and service from our staff. We are so pleased to hear that you enjoyed our premium breakfast service and our strategic location at the heart of the city. Feel free to contact us again, we would be delighted to share with you some tips on where to visit during your next stay with us.

Kind regards,
Carissa – Quality Services

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Reviewed 2 April 2018

This hotel is in a good position, close to bugis area and the huge market in there. The room was ok, small but very clean, the bed was comfy, nice sheets, pillows and towels. Tea & coffee making facilities, mini bar, small desk. A/C and tv. Free WiFi.

Stayed: March 2018
Thank jorio398
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolenSG, Quality Services at Ibis Singapore on Bencoolen, responded to this reviewResponded 3 April 2018

Dear jorio398,

Thank you for your kind review on Trip Advisor, we are so glad to hear that you enjoyed your stay with us! Have you been to Albert Court Food Centre? It’s only a mere 100 steps away from our hotel and filled with delicious local delicacies. Feel free to contact us during your next visit, we would be thrilled to share some tips with you!

Kind regards,
Carissa – Quality Services

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Reviewed 2 April 2018

I have been visiting Singapore for many years now and always stay at the IBIS on Bencoolen St. It is central and easy to get to everything from this location. Staff are friendly, rooms always clean and breakfast is ample to set you on your way.
Close to train station, right outside is the bus stop and taxis are always easy to find.

  • Stayed: March 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolenSG, Quality Services at Ibis Singapore on Bencoolen, responded to this reviewResponded 3 April 2018

Dear John M,

Thank you for choosing Ibis Singapore on Bencoolen as your choice of accommodation for all these years. We are so pleased to hear that you enjoyed your stay and we did not disappoint you in any way. It has been a pleasure hosting you and we look forward to serving you again in the near future.

Kind regards,
Carissa – Quality Services

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