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All reviews somerset mrt living room washer dryer serviced apartment penthouse suite great tv massage chair kitchen facilities your doorstep well equipped gym single traveller cable channels taxi stand cold storage free internet access would highly recommend this hotel food outlets
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Reviewed 3 August 2017 via mobile

Stayed at the Pan Pacific Serviced Suites for two weeks with my family in preparation for our move back to the US. The location is very convenient, near the Somerset MRT and lots of shopping and dining (313 Somerset, Orchard Central, Centrepoint). We stayed at a two-bedroom suite. The accommodations are comfortable, but the furniture and decor are a bit dated. The apartment itself is very dusty with too much carpeting and heavy drapes that collect a lot of dust, triggering my kids allergies. The kitchenette is small and allows for cooking a quick meal or snack, but you are better off eating out at one of the many choices available in the neighborhood. The washer and dryer are old, difficult to operate, and painfully slow. The apartment also had ants crawling throughout most rooms. While not a swarm, it was a steady few that kept crawling across different surfaces in the apartment.

The common areas fared better. The breakfast service provides some limited choices, but they were ok and included in the cost of our apartment. The living room on 11F was nice, it has a meeting room which I took advantage of to make a late night work call. There is also an outdoor deck when a nice view of the Singapore Marina Bay Area.

Overall the accommodations were acceptable, but the Pan Pacific should seriously consider updating the interior of the apartments.

Stayed: July 2017, travelled with family
Thank carimanola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this reviewResponded 11 August 2017

Dear carimanola,

Thank you for your detailed feedbacks and your positive comments of the location, ease of transport and shopping/dining options. Great to know as well you enjoyed the use of our facilities. We have a pest control program though this is not enough to rid the ants in your apartment. In the short term, we also have a plan to renovate our apartments and your suggestions and feedbacks will certainly be taken into consideration.

Sincerely,

Andrew Yee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2017

I cannot speak more highly of our experience staying at The Pan Pacific Serviced Suites Orchard. We stayed for 10 nights in a One Bedroom Premium Suite (we also had a separate One Bedroom Deluxe Suite for our parents).

The rooms are spacious and well appointed with separate bedroom and lounge, washing machine, kitchen and many cable channels.

The hotel amenities are fantastic, with a large pool, gymnasium and two lounge rooms on levels 2 and 11 (with massage chairs and pool tables) if you need some down time in a larger space. Breakfast is provided daily with a good selection of warm and cold choices.

The hotel is perfectly located in the heart of Orchard Road, just metres from 313 Somerset shopping centre and Somerset MRT station. You are only but a short walk from all of the best shopping centres available to you in Singapore.

The absolute standout experience for us was the staff and customer service provided. Everybody was so friendly and accommodating, nothing was too much trouble and everybody went out of their way to above and beyond Any expectation we could have had.

For example, we were provided with an extra late checkout to help accommodate our baby prior to our flight back to Australia at no extra charge. We were also provided with a kids pack and toy for our baby on arrival.

I would highly recommend this hotel, it is well located, reasonably priced and a level of customer service we have not experienced anywhere else in the world.

Thank you so much to Shariq and the team for everything you did to make our stay memorable, we look forward to visiting again on our next trip to Singapore.

  • Stayed: July 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Thunderceptor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this reviewResponded 31 July 2017

Dear Thunderceptor

We are thrilled to receive your detailed review of our servied apartments, in particular the services you received from our staff. You described very well our excellent location, apartment layout and our facilities. We pride ourselves in our products and services and am glad you enjoyed them both. We certainly will be sharing your wonderful feedback to our team and am sure it will go a long way to have other residents enjoy the same experience you had. Thank you for your great review - we apapreciate your time and thoughts in writing this review.

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Reviewed 28 July 2017

from the moment we arrived till we left was great. Very friendly, helpful, courteous staff helped to make our stay here even better. Excellent,spotless rooms.Good gym,pool & spa plus the free breakfast's were a bonus.The location close to 313 Orchard & Somerset MRT. was terrific.All in all our time with you was a wonderful experience.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank Mr W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this reviewResponded 31 July 2017

Dear Mr W

We are glad that you enjoyed your stay. Thank you for highlighting our excellent location, friendly staff and great apartments. We hope to see you again very soon.

Sincerely,

Andrew Yee
General Manager

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Reviewed 20 July 2017

Very sophisticated, quiet, quality accommodation.Room spacious,extremely clean. Pool, breakfast room and 11 th floor coffee , lounge and outdoor area all very pleasing. This accommodation comes highly recommended if you are particular like me you will be satisfied.

Room Tip: Our room was on the sixth floor no view to speak of but very central to everything.
  • Stayed: July 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Judith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this reviewResponded 21 July 2017

Dear Judith B,

Thank you for the great review of our serviced suites. We are glad our serviced suites suit you well and am very appreciative of your strong recommendation.

Sincerely,

Andrew Yee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2017

Staying at Pan Pacific Serviced Suites Orchard gave us a basic impression. It was due to some of our expectations did not really meet, especially in terms of the Cleanliness.
For such a five star accommodation, we were expecting something great though nothing was perfect.

Since we were travelling with young children, we hope not only the environment should be comfortable enough but also the cleanliness.

We found on certain spots in our one bedroom apartment were a bit dusty, for instance, the wardrobe - the hangers were a bit dusty, as well as in the living room area where the carpet looked quite worn.

The daily make-up room services were inconsistent in my opinion. Sometimes good and sometimes not so good. To put in other words, one of the housekeepers did a great job by providing plenty of bottled water and a large garbage bag, whereas the others did not.

We do hope, the cleaning service team could put more attention to this matter.

Other areas :
Location is perfect - adjacent to the 313 Somerset shopping mall where you can shop some well-known brands, lots of restaurants and a food court hall - so you will never starve and it is also located on the shopping belts - Orchard Rd.

Transportation : Beneath the 313 Shopping mall there is a MRT Station and/or you can catch a taxi at the 313's taxi stand.

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank EdSanz78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this reviewResponded 6 July 2017

Dear Edsanz78

Thank you for your feedback and a good description of what we could had done better. We had taken note of your mention of consistency and cleanliness in regards to our houskeeping services. On a positive note, we are glad you like our property convenience - city living with transportation, shopping, eateries all surrounding you.


Sincerely,

Andrew Yee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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