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All reviews somerset mrt living room washer dryer serviced apartment penthouse suite great tv massage chair kitchen facilities your doorstep well equipped gym single traveller cable channels taxi stand cold storage free internet access would highly recommend this hotel food outlets
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Reviewed 20 July 2017

Very sophisticated, quiet, quality accommodation.Room spacious,extremely clean. Pool, breakfast room and 11 th floor coffee , lounge and outdoor area all very pleasing. This accommodation comes highly recommended if you are particular like me you will be satisfied.

Room Tip: Our room was on the sixth floor no view to speak of but very central to everything.
  • Stayed: July 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Judith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this reviewResponded 21 July 2017

Dear Judith B,

Thank you for the great review of our serviced suites. We are glad our serviced suites suit you well and am very appreciative of your strong recommendation.

Sincerely,

Andrew Yee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2017

Staying at Pan Pacific Serviced Suites Orchard gave us a basic impression. It was due to some of our expectations did not really meet, especially in terms of the Cleanliness.
For such a five star accommodation, we were expecting something great though nothing was perfect.

Since we were travelling with young children, we hope not only the environment should be comfortable enough but also the cleanliness.

We found on certain spots in our one bedroom apartment were a bit dusty, for instance, the wardrobe - the hangers were a bit dusty, as well as in the living room area where the carpet looked quite worn.

The daily make-up room services were inconsistent in my opinion. Sometimes good and sometimes not so good. To put in other words, one of the housekeepers did a great job by providing plenty of bottled water and a large garbage bag, whereas the others did not.

We do hope, the cleaning service team could put more attention to this matter.

Other areas :
Location is perfect - adjacent to the 313 Somerset shopping mall where you can shop some well-known brands, lots of restaurants and a food court hall - so you will never starve and it is also located on the shopping belts - Orchard Rd.

Transportation : Beneath the 313 Shopping mall there is a MRT Station and/or you can catch a taxi at the 313's taxi stand.

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank EdSanz78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this reviewResponded 6 July 2017

Dear Edsanz78

Thank you for your feedback and a good description of what we could had done better. We had taken note of your mention of consistency and cleanliness in regards to our houskeeping services. On a positive note, we are glad you like our property convenience - city living with transportation, shopping, eateries all surrounding you.


Sincerely,

Andrew Yee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2017

Location / Price / Rooms /Internet and free calls in room / all over services /Bbreakfast / Clean / friendly and helpfully staff on all levels / Restaurants around / Shopping center around / next trip again

Room Tip: higher level
  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank Bernd K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this reviewResponded 3 July 2017

Dear Bernd K

Thank you for your great feedback. We are especially delighted with the special mention of 'friendly and hepful staff on all levels'. It is a good testimony for the associates here and I will be sure to let them all know of your positive feedback.

Andrew Yee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2017

Central location close to Orchard and 313Somerset, amazing staff (breakfast team) in combination with clean room. Gym is fantastic. I stayed here for 6 months and we highly recommend this place for a longer term stay

  • Stayed: January 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank 903mrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew Y, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this reviewResponded 22 June 2017

Dear 903mrd

Thank you for the great review of our service suites. We are grateful for your compliments of our breakfast associates, among others, and am appreciative of your vote of confidence and recommendation of our serviced suites.



Andrew Yee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2017

we would highly recommend this hotel....The suite is a two bedroom two bathroom and you also have your own kitchenette ,very accessible to the city, just go down and Orchard road is there, restaurant, shopping, MRT, bus station, room are well planned, spacious, very cleaned, staff are friendly.

Room Tip: we have the two bedroom corner suite, it is well kept and organized.
  • Stayed: October 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Mari Joy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew Y, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this reviewResponded 29 May 2017

Dear Mari Joy C,

Thank you for highly recommending our serviced suites. We are glad that you enjoyed your stay with good compliments of our staff as well. We hope to see you again very soon.

Sincerely,

Andrew Yee
General Maager

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