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Reviews (162)
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All reviewsmr hamidpaya lebarcrisp linengreat food optionsplaces to eat nearbyduty managerhotel is cleanrecommend this hotelaverage sizepleasant staycheap foodone night staynice bathroomlocal foodfront desk staffrooms are smallhotel is excellent
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18 - 23 of 162 reviews
Reviewed 4 April 2018 via mobile

A nice modern hotel with heritage styling. Our room was compact and beds comfortable but a bit small. Breakfast was basic but was an OK start to the day. 10-15 walking from Eunos SMRT station. Its a cheap and good option compared with an on-airport hotel or compared with a downtown hotel.

Stayed: April 2018, travelled as a couple
Thank CyclistSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AqueenHJC, Guest Relations Manager at Aqueen Heritage Hotel Joo Chiat, responded to this reviewResponded 5 April 2018

Dear CyclistSydney,,

Greetings from Aqueen Heritage Singapore !

Thank you for sharing your review with us.

We are glad that you were impressed with our rooms, facilities and services. Most importantly, you had a pleasant stay and found our location ideal for the purpose of your visit.

We look forward to welcoming you back to Aqueen Heritage in a near future.

Warm Regards,
Aqueen Heritage Hotel Management Team
customercare.joochiat@aqueenhotels.com

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Reviewed 3 April 2018

Came to Singapore for short visit and had a pleasant stay. Hotel is clean, comfortable room and near to Fair Price Supermarket also 2 bus stops away to Paya Lebar MRT. One small request to add more TV channel (just my own preferences). Overall great stay and advisable if you are looking for budget hotel.

  • Stayed: March 2018, travelled solo
    • Value
    • Cleanliness
    • Service
Thank travellover155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AqueenHJC, Guest Relations Manager at Aqueen Heritage Hotel Joo Chiat, responded to this reviewResponded 4 April 2018

Dear travellover155,

Greetings from Aqueen Heritage Singapore !

Thank you for sharing your review with us.

We had shared your feedback regarding your special preferences with the respective team.

We are glad that you were impressed with our rooms, facilities and services. Most importantly, you had a pleasant stay.

We look forward to welcoming you back to Aqueen Heritage in a near future.

Warm Regards,
Aqueen Heritage Hotel Management Team
customercare.joochiat@aqueenhotels.com

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Reviewed 27 March 2018 via mobile

I booked this hotel for my parents who had a long transit in Singapore.The staff came to the taxi and helped them with the luggage.They felt it was very clean and tidy and the staff went out of their way to help them with recommendations on how to save money on taxis in peak time,places to eat nearby and other things.They only had good things to say about this hotel and in particular the Duty manager Hamid.Thank you and a big recommendation to anyone planning to book.

Stayed: March 2018, travelled with family
Thank Johann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AqueenHJC, Guest Relations Manager at Aqueen Heritage Hotel Joo Chiat, responded to this reviewResponded 3 April 2018

Dear Johann M,

A warm greetings from Aqueen Heritage Joo Chiat !

Thank you for your kind review on your parent's recent stay with us. We are delighted that both had enjoyed the hospitality and comfort as well as the convenience of our prime location.

Your special mention of our service quality have been duly shared with the team, and will definitely continue to inspire all of our staff in working towards ensuring the highest standards of service and hospitality at all times.

Once again, thank you for choosing us as your preferred accommodation in Singapore and we look forward to welcoming your family back in a near future.

Best regards,
Aqueen Heritage Hotel Management Team
customercare.joochiat@aqueenhotels.com


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Reviewed 25 March 2018 via mobile

Absolutely horrible hotel - bad experience starts at checkin that took hours. Another customer next to me who was a single lady was being terribly treated by the hotel staff. Save your money please and go somewhere else.

Stayed: March 2018
Thank Indiangourmet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AqueenHJC, Guest Relations Manager at Aqueen Heritage Hotel Joo Chiat, responded to this reviewResponded 28 March 2018

Dear Indiangourmet,

Thank you so much for taking the time to write a review about your recent stay with us.

Please accept our sincere apologies for the disappointing experience during your stay. We constantly strive to provide an environment of comfort and value to our guests, and we regret to have fallen short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Once again, thank you for your feedback which will help to constantly keep our standards in check as we work harder to deliver a better experience. We hope we can be given an opportunity to welcome you back to Aqueen Heritage Joo Chiat Singapore in the near future.

Warm Regards,
Aqueen Heritage Hotel Management Team
customercare.joochiat@aqueenhotels.com

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Reviewed 21 March 2018 via mobile

I stay in this hotel from 5th to 8th March. It is in a very convenient location and closed to shophouses and eating places. The Malay food there are delicious and my favourite.
The hotel staff are very friendly and helpful especially the Hotel Manager Hamid. My stay in the hotel is relaxing and comfortable.
I wish to express my gratitude and appreciation to Hamid for his care and welcoming service and also for showing us the bus stand to Paya Lebar MRT.
I was back home from holidays yesterday and am glad to be able to write this review.

Stayed: March 2018, travelled solo
Thank GK C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AqueenHJC, Guest Relations Manager at Aqueen Heritage Hotel Joo Chiat, responded to this reviewResponded 22 March 2018

Dear GK C,

Greetings from Aqueen Heritage Singapore !

Thank you for sharing your review with us.

We are glad that you were impressed with our rooms, facilities and services. Most importantly, you had a pleasant stay and found our location ideal for the purpose of your visit.

We look forward to welcoming you back to Aqueen Heritage in a near future.

Warm Regards,
Aqueen Heritage Hotel Management Team
customercare.joochiat@aqueenhotels.com

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