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Reviewed 13 September 2015 via mobile

This is a great hotel for a rest n relax short staycation. Beautiful and spacious room with 2 double beds allows my family of 4 to sleep comfortably. Hotel has a beautiful pool that we spent most of our time at. Great buffet breakfast, beautiful lobby, row of nice restaurants just by the hotel with beautiful marina views. If u r touring the city though it may be a inconvenient as this hotel is really pretty much located away in the island of sentosa but there are shuttle service I believe to get to town.

Date of stay: September 2015
Trip type: Travelled with family
1  Thank BBK_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephaneFabregoul, General Manager at W Singapore - Sentosa Cove, responded to this reviewResponded 14 September 2015

Hi BBK_8,

Thank you for fantastic review and taking the time to share your wonderful experience with us! We are glad to read that your stay was great and you got to explore our neighbouring food joints.

For our shuttle service, allow me to share with you that we do provide free shuttle service to Harbour front station and even the city centre.

We will definitely share this feedback with our Chef and kitchen table team and we hope that the next time when you are at W Singapore – Sentosa Cove, you will be WOW-ed. See you soon!

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2015

Great location away from the main Sentosa attractions, but with close-by convenience such as Jasons supermarket.

This hotel is not really designed for family vacation with little kids, however the beds, pool and even lobby area does make it convenient and interesting for kids (3~7 years).

Pros:
- Big rooms with large beds (we booked a double)
- Very nice Shower/WC area
- Great view of pool and marina (if you choose the sea facing rooms)
- Well segmented pool area for both couples & families
- Balcony windows are thicker then normal, which isolate the sounds/music from pool parties and such

Cons:
- It is not convenient to get to from Singapore main land without a car/taxi
- Not exactly cheap
- Some service stuff needs more training (people interactions)

Summary:
The place is great for couples, and in a pinch will do nicely for families as well. Breakfast buffet is good but not outstanding.

Escaping couples will love the big tub, and "Mood" lighting in the room.

Room tip: Take the marina facing room at a high floor for the best views
Date of stay: September 2015
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank lighthand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephaneFabregoul, General Manager at W Singapore - Sentosa Cove, responded to this reviewResponded 14 September 2015

Hi lighthand,

Thank you for your fabulous review and taking the time to share your wonderful experience with us!

I am delighted to learn about your wonderful stay with us; from the room with a great view of the pool and marina to our WET (Pool).

Regarding our transportation, do let me share with you that we actually provide free shuttle bus service between our hotel to Harbour front station and even the city centre. I have also taken note of your comments of our Talents and rest assured that I would have a refresher arranged at the soonest to ensure that we deliver the whatever/whenever service to our guest.

Do come back again to W Singapore soon for a drink or staycation!

Best Regards,

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Reviewed 11 September 2015

I have never been disappointed by a W property in Asia so far but this one may be the best! I absolutely loved the hotel, the room, the staff, service and my complimentary birthday cake at the Woo Bar! What a sinfully wicked cake it was. The hotel is in Sentosa but they have regular shuttles which take you to the Sentosa express to connect you to MTR. They also give you the Sentosa pass so you don't have to pay for it. The rooms were spacious and I will definitely be coming back.

Date of stay: August 2015
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
4  Thank vjsidhu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephaneFabregoul, General Manager at W Singapore - Sentosa Cove, responded to this reviewResponded 14 September 2015

Hi vjsidhu,

Thank you very much, what a glowing review! I am delighted the room, service and all around W experience was marvellous for you!

We are so glad to hear that our Talents have gone the extra mile to make your stay here with us a fabulous one.

Once again, thank you for your loyalty towards the brand and it will be our pleasure to welcome you back again. See you soon!

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2015

Booked the suite for a special occasion. Room is very spacious and big. Good for party.
Toilet is clean and spacious, everything looks new.

Only thing was some issue with the airon, but this was quickly resolved.

Date of stay: May 2015
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Rochelletlove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephaneFabregoul, General Manager at W Singapore - Sentosa Cove, responded to this reviewResponded 14 September 2015

Hi Rochelletlove,

Thank you for your fantastic review! We are so glad that you chose W to share your special occasion and that your stay was great.

W Singapore looks forward to welcoming you back soon!

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2015

The W hotel is located on Sentosa, and is some way out from the main attractions. For some reason when looking online, this hotel was identified as one suitable for families.
Somehow I managed to end up with a family of 4 staying in a room with a double bed. Once I went through the options, we ended up with 2 put up beds and a double ste up in a line in a room sized for 2 people. The staff were very helpful to get this sorted, but having had a long holiday in Asia (a month), staying in a resort and 4 other hotels, this was a remarkable arrangement, all the more so as it was the most expensive option too.
Checking on the Wednesday in the evening, the 'disco' in the funky foyer area was playing, and it made it difficult to discuss the problems and get them resolved.
The main restaurant serves some great steaks, but you will pay a significant amount for the privilege of dining there.
The pool is pretty cool, but access is limited to getting to it is through the basement. The original architect designed access is cordoned off for some reason, which is a shame.
If your planning on staying here with children, I strongly recommend to call the hotel ahead of your trip and confirm the arrangements, but to be honest, there are many better value options both on Sentosa, and in the city.

Room tip: Phone ahead if your staying here with a family and make sure you get family accommodation
Date of stay: August 2015
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Marc_Sparcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephaneFabregoul, General Manager at W Singapore - Sentosa Cove, responded to this reviewResponded 9 September 2015

Hi MarcSparcs,

Thank you for sharing your feedback with us. I am glad to hear that you enjoyed our WET (Pool)! Did you know that we have underwater speakers in the Pool?

We are saddened to hear that your stay with us did not meet the expectations you have come to appreciate about the W brand.

I hope you will consider this as a one off experience and will come back to stay with us again.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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