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“Poor food ok service ”
Review of KT's Grill

KT's Grill
Cuisines: American
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 9 December 2017 via mobile

Service was good but unfortunately the food was not that good. Chicken sandwich was not too bad but we also had the ribs ... these were disappointing. 3 of us ordered these and we did not even get through 1 rib. Smell and taste was off ... something seemed wrong. We also had the Frozen Margarita’s and they were just ok.
I heard the food in the Park was not very good and this just reinforced this. I would not return.

Thank Kurt P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lin Shen D, General Manager at KT's Grill, responded to this reviewResponded 14 December 2017

Dear Kurt P,

On behalf of the Universal Studio F&B management, I wish to thank you for providing us with valuable feedback on your recent visit. Please accept our sincerest apology for delivering a less than perfect dining experience. Your comments have been shared and discussed with the entire team and chef as we take feedback very seriously.

Our highest priority is to provide guests with exceptional service and great food while they enjoy the rides and shows. It is very unfortunate this does not happen during your visit.

We hope this isolated incident would not impair your confidence in us and we look forward to welcoming you back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (61)
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2 - 6 of 61 reviews

Reviewed 6 October 2017

Fantastic staff here.......... The food is pricey but not bad value. The service is amazing, the menu varied and the water is complimentary so definitely go there.

Thank Charlotte065
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lin Shen D, Manager at KT's Grill, responded to this reviewResponded 8 October 2017

Dear Charlotte065,

Thank you for taking your time to write about your experience with us on trip advisor, we appreciate your review. We are delighted to know that you enjoyed your dining experience with us. We understand the weather in Singapore is very hot and humid, thus always encourage server to pour and refill water frequently to guest to get hydrated. We look forward to welcoming you back in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2017

If you want a real restaurant feel and service, head here. Leave the kids in the food court. Decent prices for considering the location.

    • Value
    • Service
    • Food
Thank Bob K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 20 July 2017

Dear Bob K,

Thank you for taking your time to write about your experience with us on trip advisor, we appreciate your review. We are delighted to know that you enjoyed our service throughout during your visit to KT's Grill @ Universal Studios Singapore.
We look forward to welcoming you back in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2017

we didn't expect much from the F&B outlets in any theme park. since we have some dinning vouchers when we got our USS tickets so we just don't want to let it go to waste.

went to KT's Grill the food standard is good for a restaurant in a theme park.

We had a burger, steak and pasta.
i will say is not those cut throat expensive food that you are force to get in a theme park. Especially with the dinning voucher that we had.

Overall food and service is good. is not crowded as well. we can take a good rest from the tiring day after going for all the rides.

    • Value
    • Service
    • Food
Thank Zita28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 18 April 2017

Dear Zita28,

Thank you for taking your time to write about your experience with us on trip advisor, we appreciate your review. We are delighted to know that you enjoyed your dining experience with us.
We look forward to welcoming you back in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2017 via mobile

To be honest, the food isn't something to write home about. But service staff were friendly and efficient. Orders taken and quickly served up. They also made a point to refill our iced water as it was a hot day. This restaurant is located near the washrooms, so it convenient.

Thank Pink P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Y0garajah, Assistant Director of Food & Beverage Operations at KT's Grill, responded to this reviewResponded 26 February 2017

Dear Guest,

Thank you for taking your time to write about your experience with us on trip advisor, we appreciate your review. We are delighted to know that you enjoyed your dining experience with us.
We look forward to welcoming you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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