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“Not ideal for a family” 3 of 5 bubbles
Review of Resorts World Sentosa - Hard Rock Hotel Singapore

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Resorts World Sentosa - Hard Rock Hotel Singapore
Ranked #8 of 13 Hotels in Sentosa Island
Bangkok, Thailand
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Not ideal for a family”
3 of 5 bubbles Reviewed 1 April 2012

Room: Our Deluxe Pool View room was adequate but certainly not deluxe. I had low expectations, having read lots of Trip Advisor reviews in advance, but took advantage of an Agoda 50% special. Even at that rate, the room didn't seem like a good value. Specific complaints: 1.) I paid an extra bed charge of $55.96 USD per night to accommodate my teenage son. Seems there's a twin trundle bed standard underneath every king bed so I'm not sure what I was paying for. Perhaps I was paying for the bedding, which I did manage to get from housekeeping after three phone calls? 2.) The window didn't open so the room smelled musty. 3.) The bathroom had mold in the corners. 4.) The room had little gnats (bugs) flying around. I complained at checkout and they promised to address it. 5.) The bathroom had large, wall-mounted bottles of shampoo (no conditioner) and bodywash shared by guests.

Hotel: We spent two nights each in the Shangri-La Rasa (see separate review) and the Hard Rock Hotel. The Hard Rock Hotel was cheaper but offered less value, especially if I added in the cost of the extra bed ($56) breakfast (expensive) and Wifi ($35/day). The Hard Rock also seemed quite empty, while the Shangri-La was full of families. Other reviewers complained that the Hard Rock seemed "dark." It's true. I think the designers were going for a cool, nightclub kind of vibe but they fell short of their mark. On a positive note, the pool is outstanding. It has a kids' slide, water play area, swim up bar, sandy bottom area, and separate lap pool. Unfortunately, the pool closes at 8 PM, making it hard to squeeze in a swim after a full day at Universal Studios, which closes at 7 PM.

Location: We arrived by bus and struggled to find our way to the Hard Rock Hotel, which is attached to the convention center. Resort World is like a maze with the enormous bus depot in the bowels of the compound. Arriving by taxi would have been much easier. We eventually discovered a "back door" to the hotel grounds next to the Hard Rock Cafe entrance, which can be opened with a room key, but it has a long flight of stairs so it's not stroller accessible. We choose to stay in the Hard Rock because we planned to spend a full day at Universal Studios and thought the hotel would be convenient. It certainly was convenient but since the park doesn't even open until 10 AM, it would have been fairly easy to get there on time even if we had stayed on the other side of Sentosa or elsewhere in Singapore.

We won't go back to this Hard Rock Hotel, although we really enjoy the one in Penang, Malaysia.

  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank GlobalGrays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 28 March 2012

For a room that costs an astronomical S$570 and that touts itself as a 5* hotel, the service, facilities and conditions are appalling.
Poor impressions started accumulating at the reception, where staff laze around instead of checking guests in.
It snowballed when you moved to the lift lobby, which reeked of ammonia. Same smell at 6th floor lift lobby. By the way, no one helped with bags.
Within the room, part of paint had shockingly peeled off (I thought it was new??) and slippers, water were missing. Service was unresponsive.
Don't get me wrong; I would rate this as 2.5 to 3* but this is definitely not 4 or FIVE. I paid a discounted price for the room but I should have known there is a catch...

  • Stayed March 2012
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank subadditivity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Sentosa Island hotels

singapore
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 27 March 2012

This is my 2nd stay in Hard Rock Singapore. What brought me back was really the modern design and comfy of the beds. I stayed in the deluxe twin room by the poolside this round. Indeed, the view from the balcony was very nice. But I actually prefered the double room from the previous stay as there is a pull-out bed from the queen size bed and a sofa by the window... in my opinion is more spacious. The sound system from TV was fantastic... there is also a ipod/i-device dock station, convenient for most travellors who are using apple devices.

Wifi is chargeable per device which i think is a minus point as most hotels actually provide free wifi. Bathroom is actually quite small. There is a standing/rain shower and toilet, both separated. Disappointment here is no bath tub.. but no big issue.

Love to come back again for a short staycation soon =)

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rae0819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 25 March 2012

First time travelling with a baby and as we wanted to go to Universal Studios Singapore we wanted to stay on Sentosa.
The room was spacious and clean, the swimming pool was fantastic very large with slides and little water cannons for older kids. One of the sections of the pool area has a beach and the sand is the base of the pool.
When you stay on Sentosa you get a complimentary ticket for the monorail to Vivocity for the duration of your stay.
We would stay here again as it is so close to all the attractions on the island five minutes walk from Waterfront monorail station.

A tip for those wanting to go to universal studios. if you are tourists present your passports to the information desk and you receive a card for 10% off Universal Studios and the zoo.

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank smudger1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
121 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed 24 March 2012

We weren't that sure what to expect with the combination of Resorts World and a HardRock branded hotel - but we were pleasantly surprised. Still quite new, the rooms were in very good condition and a roll-out bed (trundle) appears to be standard, which was great for our toddler. The pool was huge with it's own "beach" and was one of the best, kid friendly pools I have seen. There wasn't much "rock" atmosphere though!! Pretty close to Universal Studios and the various restaurants. Suggest you avoid eating in the hotel though - pretty expensive and there are much better options close by.

  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank David O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Resorts World Sentosa - Hard Rock Hotel Singapore

Property: Resorts World Sentosa - Hard Rock Hotel Singapore
Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Phone Number:
Region: Singapore > Sentosa Island
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Sentosa Island
#8 Luxury Hotel in Sentosa Island
Price range (per night): $276 - $933
Hotel Class:5 star — Resorts World Sentosa - Hard Rock Hotel Singapore 5*
Number of rooms: 364
Official Description (provided by the hotel):
Rock and roll attitude meets five-star service at the Hard Rock Hotel Singapore. Breathtaking design, fashionable dining options, and the legendary entertainment experience only Hard Rock can offer make this the obvious choice for those looking for a stay that is beyond the ordinary.If unique networking venues are what you need, the hotel is home to some of the resort's best meeting and conference facilities, and indoor exhibition space. All at the doorstep of Universal Studios Singapore®, and S.E.A. Aquarium™, as well as Asia's flagship of the world-renowned ESPA. ... more   less 
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island

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