For a room that costs an astronomical S$570 and that touts itself as a 5* hotel, the service, facilities and conditions are appalling.
Poor impressions started accumulating at the reception, where staff laze around instead of checking guests in.
It snowballed when you moved to the lift lobby, which reeked of ammonia. Same smell at 6th floor lift lobby. By the way, no one helped with bags.
Within the room, part of paint had shockingly peeled off (I thought it was new??) and slippers, water were missing. Service was unresponsive.
Don't get me wrong; I would rate this as 2.5 to 3* but this is definitely not 4 or FIVE. I paid a discounted price for the room but I should have known there is a catch...
- Official Description (provided by the hotel):
- See the new Hard Rock Hotel Singapore, where energy and glamour meet cutting edge contemporary design. Visit now to experience our new dining, entertainment, and amenities that will have you feeling like rock royalty. We’re just minutes away from the region’s top attractions, including Universal Studios Singapore and SEA Aquarium, as well as Asia’s flagship spa – the world-renowned ESPA. ... more less
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- Also Known As:
- Hard Rock Hotel, Singapore Hotel Sentosa Island