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“Fantastic Holiday destination”

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The Palms of Boracay
Ranked #128 of 152 Hotels in Boracay
Reviewed 15 April 2013

Boracay is very popular with Chinese and Filipinos but less so for British which is a shame. The island is stunning and this hotel is at the top end of the famous White Beach at Boat station 1 so you get all the benefits without the noise. Great hotel shuttle, the most friendly staff ever and comfortable rooms. Food was good on the few occasions we ate here but the breakfast was disappointing as it was very monotonous unless you can face noodles and BBQ pork etc for breakfast!! A few issues with our room were politely and quickly sorted and when they could not be we were upgraded FOC.

Room Tip: A new hotel being built next door mean many rooms do not have views. Ask for one at the back on floo...
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  • Stayed: April 2013, travelled as a couple
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2  Thank no-time-2-work
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlie G, Public Relations Manager at The Palms of Boracay, responded to this reviewResponded 18 April 2013

Hi. Thanks much for sharing your thoughts and experience, truly appreciate it. Your reviews was forwarded to all the department heads for their file and reference. We are taking all the guests' feedback seriously for us to help improve our service and products. We shall share this to all the hotel staff and line managers during our daily briefing. Your review is very important to us. We hope to see you again on your next Boracay holiday.

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14 - 18 of 54 reviews

Reviewed 19 January 2013

The hotel is in good state, clean large rooms. Staff is friendly. Yet:

They are way too greedy:

Trip to hotel arranged by hotel costs 1500 peso/person, while the tour operator who transports you would charge 350 peso/person

Breakfast is included, right? Every other day rather than the buffet there's a la carte. You can pick exactly 1 thing. Want something elese: pay for it.

Want an extra pillow: pay for it.

Want an extra bed: pay for it. Which is logical, but then the bed you are getting is like sleeping on the ground.

There's no internet in the guestrooms. The free internet only works in the lobbu and is slow.

  • Stayed: January 2013, travelled with friends
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6  Thank Olav L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlie G, Manager at The Palms of Boracay, responded to this reviewResponded 22 January 2013

Dear Ms. Olavia,

Chiefly, on behalf of the entire team of THE PALMS OF BORACAY, our sincerest apology for the inconvenience. Our team is now working on the best ways to further improve our services, these shall never happen again and rest assured that all department team will be thoroughly informed and trained to provide excellent hospitality experience.

Thank you so much for your feedback. Highly appreciate it.

THE PALMS OF BORACAY

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Reviewed 2 January 2013

Location
The location of the hotel is decent despite not being on the beach. It is near station 1 and only 2 minutes walk down to a beautiful stretch of the beach. However, the hotel does not have any sun-beds on the beach (despite somewhat misleading pictures on its website…). Initially we were told that they have an agreement with another hotel, but turned out the agreement had expired. This meant we had difficulties finding available sun-beds despite asking at several of the hotels located on the beach. The days we did get sun-beds we were charged from PHP200 to PHP1,200 (include food & drink) depending on the hotel that had availability.

Breakfast
Decent choice of breakfasts (English, American, Korean etc.) and decent buffet selection on the days buffet was prepared. However, the food could have been better e.g. got served frozen (literally) salmon together with scrambled eggs.

Amenities
Overall, the property could benefit from a little care e.g. at our end of the building there were no outdoor lights so had to stumble our way in the dark. Pool area looked nice but not used by any of the guests during our stay.

Room
The studio suites are spacious, however the brown feature wall combined with dark furniture makes the rooms darker than they should. Rooms on the ground floor with no view other than the opposing brick wall are especially dark. It is also worth noting that the view from most of the rooms will be either a small quarry or the construction site opposite (see attached pictures) with the exception of the more expensive 2/3 bedroom suites overlooking the pool area.

We were allocated a room at the far end of the old building would definitely suggest you avoid at all costs. It was nigh impossible to get a decent night’s sleep due to lots of roosters (!). Their cock-a-doodle-doo would wake us several times a night from 3am to 8am.

No safe in the studio suite rooms.

Service
The staff is very friendly but could be more professional as enquiries made were not followed up. Also, it feels as if the hotel is overrun by staff and at times it felt as if we were in a holiday camp for teenagers (Example; techno music or karaoke during breakfast…really?).

There is an hourly shuttle service from and to D’Mall, which is very handy.

Overall
I would suggest you opt for a hotel located directly on the beach if you can.

  • Stayed: December 2012, travelled as a couple
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3  Thank hobokahl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlie G, Manager at The Palms of Boracay, responded to this reviewResponded 22 January 2013

Hi,

Chiefly, on behalf of the entire team of THE PALMS OF BORACAY, our sincerest apology for the inconvenience. Our team is now working on the best ways to further improve our services, these shall never happen again and rest assured that all department team will be thoroughly informed and trained to provide excellent hospitality experience.

We value all your suggestions and reviews and these will certainly help us improve our products and services.

Thank you so much for your feedback. Highly appreciate it.

THE PALMS OF BORACAY

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Reviewed 10 October 2012

I don't understand some of the other reviews! The Palms is at the Boat Station 1 part of the beach and as such is a peaceful place to stay. The hotel itself is up a little road just off the beach and it takes only two minutes to walk down to the wonderful beach.

The hotel is a well designed boutique-style place, tastefully designed and tranquil. It has a pool which is great. The lack of parasols is a drawback though; that sun is strong! The restaurant is right by the pool, so cocktails and food are available constantly.

The food itself is ok but not special. The complimentary breakfast is fine but the menu is limited. The fruit on offer lacked variety and flavour. Cocktails, lunches etc are generally good, but it seems to depend on which chef or waiter is on duty.

The hotel room was excellent. Spacious, clean and well decorated. The bath was plastic and spoilt the look but this is a small point.

Staff are delightful and this is a really positive part of the place.

Any negative points I've made are really only minor considerations. It's a great place to stay.

Room Tip: Rooms on lower floors don't have a great view.
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  • Stayed: October 2012, travelled with friends
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3  Thank Julie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlie G, Manager at The Palms of Boracay, responded to this reviewResponded 12 October 2012

Dear Ms. Julie, Thank you so much . Highly appreciate your great review. I will personally share this to all the team today. On behalf of the The Palms of Boracay team, we are very grateful that you had a wonderful time with us. We hope to see you again on your next Boracay visit.

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Reviewed 24 August 2012

The Palms of Boracay is a great place to stay if you're looking for a hotel that is not crowded and would like to have some privacy away from the hoards of people in the mainstream area of station 2. The hotel design in itself is inspired by Mindanao Culture in the Philippines, which gives you the feeling of seeing and being in the locality unlike some hotels which are constructed w/ very little thought and consideration in terms of culture.The staff are friendly and accommodating.

Finally, the rooms have nice interior fixtures and furniture. They have lcd tv. Although not all rooms have a view of the beach, you can always access by foot.

All in all, the palms of boracay is one of my top 10 hotels to stay in boracay.

  • Stayed: August 2012
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1  Thank leydelossantos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePalmsofBoracay, Owner at The Palms of Boracay, responded to this reviewResponded 28 September 2012

Thank you very much. Appreciate your great comment. Glad you had a wonderful experience at The Palms of Boracay. Please do not hesitate to contact us anytime marketing@palmsboracay.com for other concerns and suggestions. We will definitely do our best to serve you better.

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Additional Information about The Palms of Boracay

Address: Sinagpa Street, Station 1, Malay, Aklan Province 5608, Philippines
Region: Philippines > Visayas > Panay Island > Aklan Province > Malay > Boracay
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #128 of 152 Hotels in Boracay
Price Range: AU$87 - AU$194 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Palms of Boracay 3.5*
Number of rooms: 63
Official Description (provided by the hotel):
The Palms of Boracay was designed by leading Philippine architect Therese Yupangco and her inspiration was the province of Mindanao. This can be seen in the wonderful architectural features of the roof and the colour schemes and also in the original and antique art work and craft examples that are showcased in the rooms, corridors and lounges.We have taken this theme further and in The Palms of Boracay has created a hotel that truly showcases the best of Filipino hospitality and culture. Our values can be seen reflected in the logo which is ancient Alibata script for the word "Welcome" -"Mabuhay". The Palms of Boracay aims to always have spirit and connect with its community, to care about the environment, to promote Philippine culture, to provide an authentic experience and to be exceptional in service. ... more   less 
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Also Known As:
The Palms Of Boracay Hotel Boracay

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