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14 - 19 of 56 reviews
Reviewed 19 January 2013

The hotel is in good state, clean large rooms. Staff is friendly. Yet:

They are way too greedy:

Trip to hotel arranged by hotel costs 1500 peso/person, while the tour operator who transports you would charge 350 peso/person

Breakfast is included, right? Every other day rather than the buffet there's a la carte. You can pick exactly 1 thing. Want something elese: pay for it.

Want an extra pillow: pay for it.

Want an extra bed: pay for it. Which is logical, but then the bed you are getting is like sleeping on the ground.

There's no internet in the guestrooms. The free internet only works in the lobbu and is slow.

  • Stayed: January 2013, travelled with friends
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6  Thank Olav L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlie G, Manager at The Palms of Boracay, responded to this reviewResponded 22 January 2013

Dear Ms. Olavia,

Chiefly, on behalf of the entire team of THE PALMS OF BORACAY, our sincerest apology for the inconvenience. Our team is now working on the best ways to further improve our services, these shall never happen again and rest assured that all department team will be thoroughly informed and trained to provide excellent hospitality experience.

Thank you so much for your feedback. Highly appreciate it.

THE PALMS OF BORACAY

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2013

Location
The location of the hotel is decent despite not being on the beach. It is near station 1 and only 2 minutes walk down to a beautiful stretch of the beach. However, the hotel does not have any sun-beds on the beach (despite somewhat misleading pictures on its website…). Initially we were told that they have an agreement with another hotel, but turned out the agreement had expired. This meant we had difficulties finding available sun-beds despite asking at several of the hotels located on the beach. The days we did get sun-beds we were charged from PHP200 to PHP1,200 (include food & drink) depending on the hotel that had availability.

Breakfast
Decent choice of breakfasts (English, American, Korean etc.) and decent buffet selection on the days buffet was prepared. However, the food could have been better e.g. got served frozen (literally) salmon together with scrambled eggs.

Amenities
Overall, the property could benefit from a little care e.g. at our end of the building there were no outdoor lights so had to stumble our way in the dark. Pool area looked nice but not used by any of the guests during our stay.

Room
The studio suites are spacious, however the brown feature wall combined with dark furniture makes the rooms darker than they should. Rooms on the ground floor with no view other than the opposing brick wall are especially dark. It is also worth noting that the view from most of the rooms will be either a small quarry or the construction site opposite (see attached pictures) with the exception of the more expensive 2/3 bedroom suites overlooking the pool area.

We were allocated a room at the far end of the old building would definitely suggest you avoid at all costs. It was nigh impossible to get a decent night’s sleep due to lots of roosters (!). Their cock-a-doodle-doo would wake us several times a night from 3am to 8am.

No safe in the studio suite rooms.

Service
The staff is very friendly but could be more professional as enquiries made were not followed up. Also, it feels as if the hotel is overrun by staff and at times it felt as if we were in a holiday camp for teenagers (Example; techno music or karaoke during breakfast…really?).

There is an hourly shuttle service from and to D’Mall, which is very handy.

Overall
I would suggest you opt for a hotel located directly on the beach if you can.

  • Stayed: December 2012, travelled as a couple
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3  Thank hobokahl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlie G, Manager at The Palms of Boracay, responded to this reviewResponded 22 January 2013

Hi,

Chiefly, on behalf of the entire team of THE PALMS OF BORACAY, our sincerest apology for the inconvenience. Our team is now working on the best ways to further improve our services, these shall never happen again and rest assured that all department team will be thoroughly informed and trained to provide excellent hospitality experience.

We value all your suggestions and reviews and these will certainly help us improve our products and services.

Thank you so much for your feedback. Highly appreciate it.

THE PALMS OF BORACAY

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Reviewed 10 October 2012

I don't understand some of the other reviews! The Palms is at the Boat Station 1 part of the beach and as such is a peaceful place to stay. The hotel itself is up a little road just off the beach and it takes only two minutes to walk down to the wonderful beach.

The hotel is a well designed boutique-style place, tastefully designed and tranquil. It has a pool which is great. The lack of parasols is a drawback though; that sun is strong! The restaurant is right by the pool, so cocktails and food are available constantly.

The food itself is ok but not special. The complimentary breakfast is fine but the menu is limited. The fruit on offer lacked variety and flavour. Cocktails, lunches etc are generally good, but it seems to depend on which chef or waiter is on duty.

The hotel room was excellent. Spacious, clean and well decorated. The bath was plastic and spoilt the look but this is a small point.

Staff are delightful and this is a really positive part of the place.

Any negative points I've made are really only minor considerations. It's a great place to stay.

Room Tip: Rooms on lower floors don't have a great view.
  • Stayed: October 2012, travelled with friends
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3  Thank Julie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlie G, Manager at The Palms of Boracay, responded to this reviewResponded 12 October 2012

Dear Ms. Julie, Thank you so much . Highly appreciate your great review. I will personally share this to all the team today. On behalf of the The Palms of Boracay team, we are very grateful that you had a wonderful time with us. We hope to see you again on your next Boracay visit.

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Reviewed 24 August 2012

The Palms of Boracay is a great place to stay if you're looking for a hotel that is not crowded and would like to have some privacy away from the hoards of people in the mainstream area of station 2. The hotel design in itself is inspired by Mindanao Culture in the Philippines, which gives you the feeling of seeing and being in the locality unlike some hotels which are constructed w/ very little thought and consideration in terms of culture.The staff are friendly and accommodating.

Finally, the rooms have nice interior fixtures and furniture. They have lcd tv. Although not all rooms have a view of the beach, you can always access by foot.

All in all, the palms of boracay is one of my top 10 hotels to stay in boracay.

  • Stayed: August 2012
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1  Thank leydelossantos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePalmsofBoracay, Owner at The Palms of Boracay, responded to this reviewResponded 28 September 2012

Thank you very much. Appreciate your great comment. Glad you had a wonderful experience at The Palms of Boracay. Please do not hesitate to contact us anytime marketing@palmsboracay.com for other concerns and suggestions. We will definitely do our best to serve you better.

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Reviewed 4 July 2012

The property was not as it was promised ! It was horribly far from the station -1... The Scotty to it costs a bomb every time u want to use it. Rooms were not as they were meant to be. The free wi-fi is only available for use in the small lobby, only 5 seats available. You have to wait your turn to even find a seat to sit !

Room Tip: Choose something which says its at station 2 or if u want quietist use and stay away from the crowd, then choose the Bulabog Beach !
  • Stayed: June 2012, travelled with family
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3  Thank ManjuJain780
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePalmsofBoracay, Owner at The Palms of Boracay, responded to this reviewResponded 28 September 2012

Our sincerest apology rest-assure that the management will take immediate actions and improve our services. Please email our marketing department marketing@palmsboracay.com for us to give you constant updates. Thank you very much.

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