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Reviewed 7 May 2017 via mobile

Resort is nice, quiet and not large. It is close to the Puerto Princesa airport, but do not worry there is no notice from the planes. It is perfect place for trip to underground river or Honda islands and also good stop on your way to El Nido. Service is OK, however more flexibility to be able 'adjust' standard processes is appreciated.

Stayed: May 2017, travelled as a couple
Thank Palo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
princesagardenisland, Manager at Princesa Garden Island Resort & Spa, responded to this reviewResponded 8 May 2017

Dear Mr. Palo S,

Thank you for taking time in reviewing Princesa Garden Island Resort and Spa. It was truly an honor for us to have served and delighted you during your stay.

We're glad that you have appreciated the convenient location however, we are keen to know what standard process needs to be adjusted for us to be able to further improve on our service. It will be greatly appreciated if you can drop us an email or facebook message with regards to this.

Nonetheless, we hope that you would still consider us again in the not so distant future.

Sincerely,
Princesa Garden Island Resort and Spa Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2017

Upon arrival we were welcomed with truly Filipino hospitality and a welcome drink. Our room was ready and checkin went seamless. We stayed in the double room pool villa ( P6106 ) . The room was HUGE and clean and all amenities were available. If something is missing the staff are ready to help you and always go the extra mile for you. The breakfast was good enough for everybody to taste and everyday the dishes changed. The staff are very content and helpful and there is enough coffee flow during breakfast :-)The resort itself , is big and clean and the pool are well maintained and cleaned in the early morning. Enough beds and towels are available. The walk towards the sandbar is a good thing to do and when the tide is low you actually walk approximately 500/600 meters into the ocean with the water just up to your knees. The Thai restaurant is a good place to eat and the menu has lots of dishes to offer. ( price was reasonable ). The " RICE" restaurant on the other hand was a bit disappointing. From the tour desk you can book lots of things such like island hopping / underground river and it is for a fair price. The " bad " things about this resort , i am sorry , there are ... first is, when they spray the garden with water , it seems that they use sewage water. It stinks very bad , but luckily they don't spray it everyday. The private villa's are nice but away from the resort and when u want to go for breakfast u have to walk to the main part of the resort. This review is actually a brief overview of how i experienced it and of course it is not in detail. last but not least i would like to mention a few staff who really made our stay unforgettable : RENZ , front desk officer , he is a really big PLUS for the resort. He goes the extra mile for you at any time and without hesitation. Thank you RENZ ! JOSEL , front desk manager , BIG THANK you for your help with arranging the flowers for my proposal! SALA bar staff AILEEN , thank you for making the amazing mango smoothies and show me how to do so! We both enjoyed it very much!! RHODA, breakfast staff , thank you for taking care of us during the early morning hours at breakfast! ;-) Ofcourse all the other staff are also amazing!

Room Tip: I would recommend NOT to take the private villa's unless you want totally privacy and being out of the resort. Or if you are a celebrity
  • Stayed: April 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Hosam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
princesagardenisland, Manager at Princesa Garden Island Resort & Spa, responded to this reviewResponded 8 May 2017

Dear Mr. Hosam S,

Mabuhay! Greetings from Princesa Garden Island Resort and Spa!

Thank you for choosing our resort as your accommodation of choice and for taking the time in writing a detailed review for us.

We are glad that you had a delightful experience at our resort. I sincerely appreciate your acknowledgement of our facilities and specially the service that we have rendered to you. On the other hand, with regards to your comment regarding the water sprinklers, we do use used water in watering our plants. We have installed a wastewater treatment plant
in order to contribute to our eco system, however, it is quite abnormal for the water to smell as the machine should filter the water therefore should not emit any foul smell. Thank you for bringing this to our attention as we will certainly call for a meeting with the maintenance and engineering department. Last but not the least, thank you for acknowledging, Renz, DM Josel, Aileen and Rhoda. They will surely be delighted to know that they have been acknowledged and appreciated. Our employees are one of our best asset and we will always be grateful for them. Once again, thank you for giving us a chance to be of service to you.

We look forward to have you stay with us soon.

Sincerely,
Princesa Garden Island Resort and Spa Team

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Reviewed 3 May 2017

Amazing place to relax with the family. The food is the one i don't expect to be so good, better than SHANG MACTAN and other five star hotels i have been. The service is exquisite and the people there is so friendly that you feel just like home. I will definitely be back on this beautiful and amazing place.

Room Tip: pool access rooms are perfect
  • Stayed: April 2017, travelled with family
    • Value
    • Location
    • Service
Thank Edwin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
princesagardenisland, Manager at Princesa Garden Island Resort & Spa, responded to this reviewResponded 8 May 2017

Dear Mr. Edwin C,

Thank you for taking your time in writing an amazing review for us. The pleasure is ours to have made your stay a comfortable and memorable one. It is a delight to read that you enjoyed your stay and particularly liked the service and the food we have served you.

We look forward to welcoming you again soon for another memorable experience!

Best regards,
Princesa Garden Island Resort and Spa Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2017

everything is fine except for wifi service in the resort. please work on it.i will comeback with my partner soon.so.happy.thank.you.princesa garden resort and spa.i will be back next month.fix the wifi.

Stayed: April 2017, travelled solo
Review collected in partnership with this hotel
2  Thank krislucerne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 April 2017

Dear Ms. Krislucerne,

Greetings from Princesa Garden Island Resort and Spa!

First of all, we would like to thank you for choosing us as your accommodation of choice in the lovely island of Palawan and for giving us a generous rating even with the internet problem you have experienced. We would like to apologize for the inconvenience you have encountered and would definitely be coordinating with our internet provider and IT team to further improve on our internet connection.

We are delighted that you will visit us soon with your partner this time. We cannot wait to be of service to you again. In addition, I would like to inform you that we will be having our monthly mother's day promotion for this Month of May. Package includes a free facial treatment and free room upgrade for you and your wife. For more information, kindly visit our facebook page or at our special offer at Trip advisor. We will also be more than happy to answer your queries by emailing us.

Once again, thank you and we hope to see you real soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2017

Upon arriving to the hotel we were greeted with a friendly smile and a drink. Check in was seamless, and were taking from reception to our room by a golf cart. after unpacking our gear we walked back to a quite bar within the hotel grounds for a drink and a light meal. Everyone sitting around were entertained by a local couple singing songs which were known by most. We had also organized several tours and they were amazing everything was just so easy and highly recommend staying here

Stayed: February 2017, travelled as a couple
Review collected in partnership with this hotel
Thank grahame007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 April 2017

Dear Mr. Grahame007,

Thank you for taking time in reviewing Princesa Garden Island Resort and Spa. It was truly an honor for us to have served and delighted you during your stay.

We're glad to hear that everything went smoothly from organizing your tours up to your check in. It was amazing that you also enjoyed our bar for a little meal and drink.

We hope that you will be able to visit us again in the not so distant future.

Once again, thank you for choosing Princesa Garden Island Resort and Spa for your vacation in the amazing island of Palawan!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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