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All reviews front desk airport terminal business hotel tricycle ride affordable hotel convenience store buffet breakfast is rooms are spacious the main road honda bay wifi philippines convention elevator amenities lock promo
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Reviewed 2 August 2018 via mobile

Booked through Booking.com without any hassle. We were allowed early check in since we were part of a group. The room was comfortable with electronic key card lock, free water, coffee and tea and toiletries.
Buffet breakfast is also included. Location is accessible along the main road where tricycles are readily available with fare of p10 per person.
Pick up service from the airport can also be arranged.

Stayed: August 2018, travelled on business
Thank Ajie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivy M, Customer Service Assistant at Fersal Hotel - Puerto Princesa, responded to this reviewResponded 3 August 2018

Dear Ajie A,

Greetings from Fersal Hotel Group!
Thank you for staying at our Fersal Hotel Puerto Princesa and taking time to make a review.
It is nice to know that you found our hotel on a great value and well situated. Appreciate also your compliments to our rooms and amenities. As for other comments, rest assured that this will be discuss with the Management so that we can improve and give better service to our guests. Please let us know when is your next visit so we can be of service to you again and hoping that you will recommend us to your family, friends and colleagues.
We are looking forward on your next stay.
For further inquiries and reservations, please email reservations@fersalhotelgroup.com or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.
for more comments and suggestion you may email Customer Service at happy@fersalhotelgroup.com

With Best Regards,
Ivy C. Manaday

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2018 via mobile

Location wise, it's near the airport and there is a free shuttle service. However it is quite a distance away from the city centre so you will have to take a tricycle ride for about 15 to 30mins. To honda bay would take a little longer.

The room is spacious and clean. As a family, we stayed for 2 nights in a room which had 2 double beds provided. Rate include daily buffet breakfast for 2 which was good, but not the coffee which was so diluted.

The phone provided in the room had some connection issues so it was quite inconvenient whenever we had to request from either housekeeping or the front desk. Other than that we had a nice stay. The air conditioning takes longer to cool due to the room size and also the capacity of the cooling unit.

Definitely will return whenever we are back in Palawan

Stayed: July 2018, travelled with family
Thank Christopheroon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivy M, Customer Service Assistant at Fersal Hotel - Puerto Princesa, responded to this reviewResponded 2 August 2018

Dear Christopheroon,

Greetings from Fersal Hotel Group!
Thank you for staying at our Fersal Hotel Puerto Princesa and taking time to make a review.
It is nice to know that you found our hotel good value for money. Appreciate also your compliments to our rooms and breakfast. As for other comments, rest assured that this will be discuss with the Management so that we can improve and give better service to our guests. Please let us know when is your next visit so we can be of service to you again and hoping that you will recommend us to your family, friends and colleagues.
We are looking forward on your next stay.
For further inquiries and reservations, please email reservations@fersalhotelgroup.com or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.
for more comments and suggestion you may email Customer Service at happy@fersalhotelgroup.com

With Best Regards,
Ivy C. Manaday

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2018 via mobile

FERSAL is not my original hotel of choice but I don't regret choosing it. It has all the comforts of home...it is clean, well- maintained, facilities are working, food is good, all needs are promptly met

Stayed: July 2018, travelled on business
Thank cpcaluya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivy M, Customer Service Assistant at Fersal Hotel - Puerto Princesa, responded to this reviewResponded 3 August 2018

Dear CPCaluya,

Greetings from Fersal Hotel Group!
Thank you for staying at our Fersal Hotel Puerto Princesa and taking time to make a review. We are glad to know that in general, you appreciated our services and enjoyed a wonderful stay with us. Please let us know when is your next visit so we can be of service to you again and hoping that you will recommend us to your family, friends and colleagues.
We are looking forward on your next stay.
For further inquiries and reservations, please email reservations@fersalhotelgroup.com or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.
for more comments and suggestion you may email Customer Service at happy@fersalhotelgroup.com

With Best Regards,
Ivy C. Manaday

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2018 via mobile

Nice amenities. Good food. Will be back soon!
Before the new airport entrance was built, fersal was just a walking distance from it. But now, you have to ride a tricycle because it's quite far. But fersal location is still a good location because it is accessible to conveniece stores and restaurants.

Stayed: July 2018, travelled with family
Thank beryl charity B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivy M, Customer Service Assistant at Fersal Hotel - Puerto Princesa, responded to this reviewResponded 18 July 2018

Dear Beryl Charity B,

Greetings from Fersal Hotel Group!
Thank you for staying at our Fersal Hotel Puerto Princesa and taking time to make a review. It's a delight to know that our hotel's strategic location, nice amenities and good food made your stay comfortable. We are grateful hearing your positive comments. Please let us know when is your next visit so we can be of service to you again and hoping that you will recommend us to your family, friends and colleagues.
We are looking forward on your next stay.
For further inquiries and reservations, please email reservations@fersalhotelgroup.com or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.
for more comments and suggestion you may email Customer Service at happy@fersalhotelgroup.com

With Best Regards,
Ivy C. Manaday

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2018 via mobile

Rates are reasonable. Sometimes they have promo rates published online. Location is ok as it is near the airport, restaurants, stores. The rooms are spacious. It is always cleaned.

There are not much amenities in the room like coffee pot, slippers, etc. You just get the basic toiletries and towels.

Breakfast is ok. But there is a restaurant in the hotel which is open till dinner. They serve good grilled fish. All in all, a comfortable business hotel.

Stayed: May 2018, travelled on business
Thank attyjing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivy M, Customer Service Assistant at Fersal Hotel - Puerto Princesa, responded to this reviewResponded 18 July 2018

Dear Attyjing,

Greetings from Fersal Hotel Group!
Thank you for staying at our Fersal Hotel Puerto Princesa and taking time to make a review. It is with regrets to hear that your stay at the hotel fell short of your expectations. Apologies for any inconvenience you may have experienced during your stay especially on the numerous problen on amenities. We value your feedback as this helps us in improving the services we provide to all our guest. Please let us know when is your next visit so we can be of service to you again and hoping that you will recommend us to your family, friends and colleagues.
We are looking forward on your next stay.
For further inquiries and reservations, please email reservations@fersalhotelgroup.com or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.
for more comments and suggestion you may email Customer Service at happy@fersalhotelgroup.com

With Best Regards,
Ivy C. Manaday

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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