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Reviews (391)
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52 - 57 of 391 reviews
Reviewed 5 April 2018

I would highly recommend the visit to the gym when you stay in this hotel as you would be getting a extremely friendly service from the gym instructors. During my stay i was literally coached every time i went to the gym with weights and machines. Its almost like a personal trainer all packaged in this extremely excellent service provided by the hotel staff.

  • Stayed: March 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank bernard a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard S, General Manager at Sheraton Grand Jakarta Gandaria City Hotel, responded to this reviewResponded 15 May 2018

Dear Bernard A,

Thank you very much for choosing the Sheraton Grand Jakarta and for taking the time to provide us with you generous comments.

I am delighted to hear that you were impressed by the attentiveness of our staff and that you received an exceptional service during your stay with us. It is our pleasure and aim to ensure that our guest’s needs are fulfilled.

Looking forward to welcome you very soon again for another memorable experience here at the Sheraton Grand Jakarta.


With best regards,



Richard Suter
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

The whole family were staying at the same floor at the top floor. The hotel is still quite new and fresh. The bathrobe and room slipper at the top floor were nice and comfy, better than the usual. The swimming pool also big. And the restaurant serve very good food, with a large variety of menus.

Stayed: November 2017, travelled with family
Thank Lenggogeni F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard S, General Manager at Sheraton Grand Jakarta Gandaria City Hotel, responded to this reviewResponded 15 May 2018

Dear Lenggogeni F,

We would like to sincerely thank you for staying and sharing your experience at the Sheraton Grand Jakarta Hotel on TripAdvisor.

And by reading your comments we are delighted that your stay with us was memorable and we shall make every effort to maintain our hotel fresh and keep our services for each and every guest up!

We all look forward to welcoming you and your family back soon again for another great experience.


Sincerely Yours,


Richard Suter
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018

We were staying here from Friday to Sunday. The room is quite spacious. The hotel can also provide baby cot and baby high chair inside the room. The bathroom is great. It's equipped with bath up, separate shower room and separate toilet. The hotel also provide 4 bottles of 500 ml mineral water inside the room. The hotel has direct access to Gandaria City Mall. Breakfast is also great with various food option from Indonesian food, western food and chinese food. Though there is not much activities for kid in this hotel.

  • Stayed: March 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Luciana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard S, General Manager at Sheraton Grand Jakarta Gandaria City Hotel, responded to this reviewResponded 26 April 2018

Dear Luciana S,
We would like to thank you for choosing the Sheraton Grand Gandaria City as your destination to spend your weekend and for sharing your experiences on TripAdvisor.

It is wonderful to read that you found our hotel, including facilities and services, up to your high expectations, as well as our breakfast selection. I am glad also to read that our hotel’s strategic location that is adjacent to the Gandaria City Mall has benefited you with lots of shop and culinary offers.

Thank you once again for taking the time to share your feedback and I look forward to welcoming you and your family in the near future for better experiences.


With best wishes,


Richard Suter
General Manager

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Reviewed 18 March 2018

From check in to check out, you'll feel like everything is taken care off. A special shout out to Roy! I really didn't see that surprise birthday party coming! Thank you for making it a memory to remember.

Great elite recognition, lounge is actually very lovely. I love the quietness you can get here. Even when its pretty crowded. And I have to say, the wine selection at the lounge is really really good!

The hotel is connected to the mall. If you wouldn't wanna spend time at the hotel, you could easily head over for shopping.

Breakfast spread is good. I love the fact it has more local choices. Get to taste what Indonesia has to offer.

On the whole, I couldn't even find anything that didn't met my expectation. It has been a wonderful experience.Can't wait to plan my next trip back to Jakarta!

  • Stayed: January 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank rickycarter93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard S, General Manager at Sheraton Grand Jakarta Gandaria City Hotel, responded to this reviewResponded 26 April 2018

Dear Rickycarter93,

We would like to thank you for providing us with wonderful feedback and for taking the time to share your experiences on TripAdvisor, following your recent stay at the Sheraton Grand Jakarta.

I am very delighted that you enjoyed your stay with us, yet, most of all, your praises about our helpful and friendly colleague, especially Roy, are truly appreciated and extremely well received.

We are honored and humbled by your kind remarks and the team here is very excited to hear that the small gesture and effort means so much to you. These encouraging comments are a great motivation for all of us in continuously expressing passion and love for our craft, taking care of our guests.

Looks forward to welcoming you back soon again.


With best wishes,


Richard Suter
General Manager

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Reviewed 9 March 2018 via mobile

It’s a 5-star hotel with a homey welcome from the employees, especially the receptionists who always recognize my family every time we visit. The buffet has a complete set of breakkie! The room is spacious but not too spacious to be staying alone so it doesn’t feel too lonely. But the best part is the sofa on the lobby cause it’s SO COMFY! The employees are so nice to my grandparents too who need much help when staying, this is essential.

Stayed: March 2018, travelled on business
Thank Putri K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard S, General Manager at Sheraton Grand Jakarta Gandaria City Hotel, responded to this reviewResponded 12 April 2018

Dear Putri K,

Thank you very much for your delightful comments shared on TripAdvisor and for choosing the Sheraton Grand Jakarta as your “home” whenever in the region!

I am delighted to read that we are taking very good care of you and your family during your stay with us and that you enjoy our services and facilities. Sheraton Grand Team takes pride in serving our guests and we empower our associates to take ownership and to enable them to make a difference for our guests and to deliver memorable experiences.

It has been a great pleasure having you with us and we all look forward to welcoming you back soon again.


Sincerely Yours


Richard Suter
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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