Firstly, this is absolutely NOT a 5-star hotel as they claim. Maybe a 3 to 4 stars...depending on which tower you stay in (Pullman is 4, Executive is 3-).
Basically it's 2 different hotels joined by a lobby/bar/restaurant area on two floors - the Pullman Tower and the (so-called) Executive Tower. When booking demand the Pullman Tower, otherwise you might end up in the Executive Tower, which desperately needs renovation (promised to start mid 2012 - but don't bet on it).
Not a good experience right from the start (I arrived end March 2012). Check-in set a new record in slowness. The porter, after insisting on pulling my one small bag to my room, stood waiting with his hand out for a tip as soon as he put the bag in the middle of the floor (literally true). I hate that. Having come straight from the airport I didn't have a lot of small bills, so I gave him most of them. This is no exaggeration - he looked down at the notes as though I had put something nasty there and said "Too small," and stood waiting for more. It was probably about half a day's pay for him! So...bad start.
My first 2 nights I was in the Executive Tower, 'Executive Deluxe Room'. At first glance, after traveling for 24 hours it looked small, but OK - it was night time, I was tired. Next day I see reality.
Carpet is stained, generally dirty and absolutely needs replacing - disgraceful. The furniture is old, chipped and stained. Stuffy and smelling vaguely of animals, the room was dim and poorly ventilated, and the AC (even at a setting of 10C) barely stirred the air. The shower drain was almost blocked and took 2 hours to drain water away. Etc..etc..etc. Avoid this tower.
I moved to the Pullman Tower (also a Deluxe Room). This tower is older, but was renovated in 2011 and looks better, but still it's no more than 3.5-4 stars. Room is bigger and as you might expect, as a more modern look and feel. Carpet is a dirty grey colour - is it meant to look dirty, or is it actually just dirty?
One positive - the breakfast is quite good, as long as you get there before 10:00, otherwise they are closed.
The hotel seems to cater mainly for Asian visitors, and my colleagues and I definitely didn't feel welcome. Generally the staff are distant, not friendly, and not at all welcoming.
I've stayed at several hotels in the area. If you want a real 5-star, and professional (cool) efficiency go to the Grand Hyatt. If you want friendly, cheapish, and a bit down at heel try the Sari Pan Pacific. What the Pan Pacific lacks in modern, and good furniture it makes up for by being friendly and welcoming - just go and eat at the Hyatt if you want the best food in town (C's restaurant).
So - my advice, in summary - stay somewhere else.
- Official Description (provided by the hotel):
- Located in the very center of Jakarta's business and leisure district. Pullman Jakarta Indonesia is within walking distance of Plaza Indonesia and Grand Indonesia shopping centers. This five star hotel offers 427 upscale business and leisure accomodationswith an elegant and warm athmosphere. We offer a wide variety of Asian, European and Japanese cuisine while specializing in meetings and corporate functions. ... more less
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