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All reviews shopping mall mall attached to the hotel central park non smoking floor taman anggrek mall direct access toll road close to the airport recent stay room service friendly hotel breakfast spread business trip executive floor same building f b business center
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Reviewed 22 June 2018 via mobile

Check in only available by 5pm & we should waiting for 3 hours with nothing from hotel. Interior at room are too old.
Breakfast was too crowded & hotel already notice they was full but they not make enough manpower.
This really make our vacation uncomfortable

Stayed: June 2018, travelled with family
Thank Dreamlady22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHCJ, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded 26 June 2018

Dear Valued Guest,

Thank you very much for posting your online review about the service and our hospitality on Trip advisor. We take this comment very seriously as we endeavor daily to delight all our customers.

Unfortunately during your stay we failed and we have to apologize to you for this experience which does not reflect at all, our usual high standards of hospitality and service from the heart that is part of our hotel DNA.

Thank you for your feedback about room availability on check-in process, room condition, breakfast and staffing. It allows us to ensure and improve the quality of product and service we want to offer our guests.

Kindly rest assured that necessary actions have been taken to avoid such inconvenience in the future, we will ensure that we follow up with your comments in order for us to improve our facilities and services.
We are confident that on your next visit, you will also feel the traditional Hotel Ciputra Jakarta hospitality and high services on offer from our team of dedicated hotel associates.

Thank you very much for your patronage and look forward to welcoming you again at our hotel!

Hospitality Regards,


Michael G. Perdikaris
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2018 via mobile

Check in so so speed. You will be asked for room deposit amounted Rp 500,000,-.
Room old but still ok in size. Bathroom shower old need replacement. Room bed wasn't good, may be too old, the spring starting to be broken. Room lighting too weird, aircon control panel old.
Swimming pool environment was good but it will be locked and closed at 10.00 pm.
Breakfast was so so, food was average, guests too crowded.
Overall, medium standard hotel.

Stayed: June 2018, travelled as a couple
Thank DolphinLivina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHCJ, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded 21 June 2018

Dear Valued Guest,

We would like to thank you for choosing Hotel Ciputra Jakarta as your accommodation choice during your stay in Jakarta
and for posting your online review about the service and our hospitality on Trip Advisor.

We are most concerned with the satisfaction of our guests and your feedback on check-in process, room condition and breakfast.
It allows us to ensure and improve the quality of product and service we want to offer our guests. Kindly rest assured that necessary
actions have been taken to avoid such inconvenience in the future.

We are pleased to read that you appreciate the swimming pool environment, it is always encouraging for us to know that our team
associates endeavor to exceed our guest expectations as it is truly part of our hospitality DNA.

We can assure you that we will continue to improve our guest experience as we are confident that on your next visit, you will also feel
the traditional Hotel Ciputra Jakarta hospitality and high services on offer from our team of dedicated hotel associates.

Thank you very much for your patronage and look forward to welcoming you again at our hotel!

Hospitality Regards,
Michael G. Perdikaris
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2018

The room is comfortable. Decoration is good. Buffet in the restaurant is very nice. Hotel price is also reasonable. It is also located on top of a mall, with plenty of food to choose. It will be better if there is a playground for young kids.

  • Stayed: May 2018, travelled with family
    • Location
    • Rooms
    • Service
4  Thank Bambang Eko H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHCJ, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded 26 May 2018

Dear Valued Guest,

We would like to thank you for choosing Hotel Ciputra Jakarta as your accommodation choice during your stay in Jakarta and for posting your online review about the service and our hospitality on Trip Advisor.

We are very delighted to read that you had an excellent stay with us. It is gratifying to read that you particularly value our hotel, good decoration, restaurant buffet, reasonable price, location next to the mall. It is encouraging as our guest's satisfaction is our primary concern.

We have taken a very good note of all your comments and rest assured that we have initiated an appropriate corrective action since we have to improve our hotel operation as we strive to exceed all of guest expectations.

Thank you very much for your patronage and look forward to welcoming you again at our hotel!

Hospitality Regards,
Michael G. Perdikaris
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2018

Always stay here if my family visit jakarta. it is actually an old hotel, but they do some renovation in the room. problem is the AC is uncontrolable. they have the wall control, but its not working, the button is loose. the water is a little bit yellowish, but overall is good.

  • Stayed: April 2018, travelled with family
    • Value
    • Cleanliness
    • Service
3  Thank IvanaH176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHCJ, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded 23 May 2018

Dear Valued Guest,

We would like to thank you for choosing Hotel Ciputra Jakarta as your accommodation choice during your stay in Jakarta and for posting your online review about the service and our hospitality on Trip Advisor.

We are delighted to hear that you and your family were enjoyed our hotel. It is always encouraging for us to know that our team associates endeavor to exceed guest expectations as it is part of our hospitality DNA.

We are most concerned with the satisfaction of our guests and your feedback about AC and water. Kindly rest assured that necessary actions have been taken to care of all your points accordingly and avoid such inconvenience in the future.

Thank you very much for your positive feedback. We look forward to welcoming you back in our hotel in your next visit!

Hospitality Regards,
Michael G. Perdikaris
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2018 via mobile

This is my second time in Jakarta. Last stay in Jakarta, I stay in grand tjokro Hotel near Ciputra Hotel. And I think to stay in Ciputra hotel, because connecting to shopping mall, and very possible for going to the mall everytime i need.
All staff very friendly, and thanks to Miss Novica. She always smile in front guest, helpfull and beautiful greetings . I feel comfortable.Thank you

Stayed: March 2018, travelled on business
3  Thank michael s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHCJ, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded 9 May 2018

Dear Valued Guest,

We would like to thank you for choosing Hotel Ciputra Jakarta as your accommodation choice during your stay in Jakarta and for posting your online review about the service and our hospitality on Trip Advisor.

We are very delighted to read that you had an excellent stay with us. It is gratifying to read that you particularly value our hotel, hotel location connecting to the mall, staff hospitality and also thank you for your positive comment regarding to one of our staff gave a great service. It is always encouraging for us to know that our team associates endeavor to exceed guest expectations as it is part of our hospitality DNA.

We thank you very much for your patronage and look forward to having you back with us at Hotel Ciputra Jakarta.

Hospitality Regards,
Michael G. Perdikaris
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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