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All reviewsairport hotelclose to the airportlake viewmosquito netpool barfree shuttleminutes from the airportearly flightinternational airportsoekarno hatta airportbeautiful poolstayed here for one nightbit datedthe ground floorindonesiatrafficstopover
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Reviewed 17 September 2016 via mobile

Had a chance to visit Linjani restaurant in Sheraton Bandaranaike hotel. Considering tough traffic of Jakarta and limited time decided to schedule lunch meeting which turned out very useful

Got a chance to taste and enjoy variety of Indonesian Buffet that had a wide choice

Hotel also has good pool and wonderful SPA

Stayed: September 2016, travelled on business
Thank Chandra294265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward T, General Manager at Bandara International Hotel, Managed by Accorhotels, responded to this reviewResponded 19 September 2016

Hello “Chandra294265”

Warmest greeting from Sheraton Bandara Hotel, the gateway of Jakarta
Thank you for sharing your experience via the Tripadvisor website

We are pleased to hear that you enjoyed your lunch in our Linjani restaurant during your visit with us. Our location is indeed ideal for guests who prefer airport proximity, in order to avoid heavy traffic of Jakarta.

Thank you for your kind words, hopefully we will have another opportunity to welcome you back, for overnight stays and to enjoy various facilities in our property.

With my warmest regards,

Edward Tahalele
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2016

This is our first time we spent our weekend stay in this hotel. The best 5 star Hotel in Bandara The Airport of Jakarta Cengkareng.This hotel has over 200 rooms with vaious of room type. This is the best place to stay and to have meeting in Bandara. The food was good and international standard of Starwood. This resort concept in the city of Jakarta make good memorable for us. We plan ho have party in this hotel soon. We love this hotel and all the FB Staff.

  • Stayed: September 2016, travelled with family
    • Location
    • Rooms
    • Service
1  Thank nainggolanben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward T, General Manager at Bandara International Hotel, Managed by Accorhotels, responded to this reviewResponded 16 September 2016

Hello “nainggolanben”

Warmest greeting from Sheraton Bandara Hotel, the gateway of Jakarta.

Thank you for sharing your experience via the TripAdvisor website.

We are very delighted to learn that you enjoy your time during your recent visit with us. Our location is indeed very ideal for travelers who prefer airport proximity, and at this time we are the only resort hotel located near the Soekarno-Hatta International Airport area.

We would also like to thank you for your kind words towards our Food and Beverage team performance, and the food quality that met your satisfaction. We have share your encouraging feedback to the team during the meeting, it is really boost up our motivation with your recognition.

We look forward to be the host if your upcoming event with us, and we will be at your service.

Until then I remain with my warmest regards,

Edward Tahalele
General Manager

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Reviewed 13 September 2016

We had booked another hotel to stay in Jakarta but found it unfit to stay. Not knowing Jakarta very well we choose a Brand we new well from home . The Sheraton . With no booking the staff at reception were fantastic , they found us a great room and help with our luggage as you would expect from this hotel . The grounds are beautifully maintained and the food was first class. Staying here made the last leg of our holiday very enjoyable.

  • Stayed: October 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Ronzo50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward T, General Manager at Bandara International Hotel, Managed by Accorhotels, responded to this reviewResponded 16 September 2016

Hello “Ronzo50”

Warmest greeting from Sheraton Bandara Hotel, the gateway of Jakarta
Thank you for sharing your experience via the Tripadvisor website

We are very pleased to hear that you enjoyed your stay on your recent visit with us. Thank you very much to acknowledge our team effort to make sure that you had a pleasant stay with us. We are also delighted to know that the food quality met your satisfaction. We look forward to welcome you back in our property, hopefully in not so distant future.

Warmest regards,

Edward Tahalele
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2016 via mobile

It's a good choice for the convenience to the airport, but there are certainly better options overall in Jakarta. In the end you get what you pay for.

The hotel looks and feels dated and a bit stuffy, and check in took a long time. But it is not a deal breaker, and is an ok place to stay overall.

Seems to be popular with cabin crew.

Stayed: October 2015, travelled on business
Thank CCF_love2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward T, General Manager at Bandara International Hotel, Managed by Accorhotels, responded to this reviewResponded 16 September 2016

Hello “CCF_love2travel”

Warmest greeting from Sheraton Bandara Hotel, the gateway of Jakarta
Thank you for sharing your stay experience via the Tripadvisor website

We would like to thank you for sharing your thoughts regarding your recent stay with us. We do realize the property has beginning to show her age, thus we are in on-going process to refurbish the property and have finished more than 50% of our total room inventory. Thank you for bringing as well your experience regarding the check in to our attention, we will treat your comment as a very valuable feedback for our improvement, for a better future service.

“CCF_love2travel”, once again thank you very much for your support and contribution, hopefully we will have another opportunity to welcome you back to our property, in not so distant future.

With my warmest regards,

Edward Tahalele
General Manager

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Reviewed 11 September 2016 via mobile

I arrived in the morning following an overnight flight and left in the evening, so only used the hotel for a few hours of sleep in the morning and dinner before leaving for the airport, with work meetings in between.

From that perspective the Sheraton was functional. Nowhere near the level you get at the Ritz-Carlton or Meridien but you get what you pay for. Also if you are making a short trip and don't want to risk the infamous Jakarta traffic then it is a good option to be near the airport.

Stayed: November 2015, travelled on business
1  Thank Kilt_Wanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward T, General Manager at Bandara International Hotel, Managed by Accorhotels, responded to this reviewResponded 13 September 2016

Hello “Klit_Wanderer”

Warmest greeting from Sheraton Bandara Hotel, the gateway of Jakarta
Thank you for sharing your experience via the Tripadvisor website

We have reviewed your comments and would like to thank you for acknowledge the positives side of our property. As you mentioned, our location is very ideal for guests who need airport proximity, in order to avoid the heavy traffic of Jakarta and to catch a flight. We do appreciate your thoughts and will be treated as a very valuable feedback to extend our service further in the future.

Once again, thank you very much for your support and contribution, looking forward to welcome you back in our property, and we will be at your service.

Warmest regards,

Edward Tahalele
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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