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Reviews (2,277)
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56 - 61 of 2,277 reviews
Reviewed 6 April 2018

so happy to have an event at pullman hotel. the ballroom is spacious, the ceiling is high and they have a good service and their sales and banquet are cooperative enough. recommend for launching event

Room Tip: the best ballroom and good service
  • Stayed: March 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank Prima P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman_Jakarta_CP, General Manager at Pullman Jakarta Central Park, responded to this reviewResponded 17 April 2018

Dear Prima P,

Thank you very much for taking some of your precious time to complete your review with 5/5s of our hotel on TripAdvisor.
It is a real pleasure to know that you have a successful event with us & we have been able to fulfill your requirement. Thank you for recommend us to TripAdvisor readers.

I am happy to read that our hotel’s strategic location which is adjacent to the Award Winning Central Park Mall & the newly opened New Soho Mall and its restaurants has benefited you.

At Pullman Jakarta Central Park, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us.

Thank you very much again for sharing your experience and we look forward to welcoming you again soon at Pullman Jakarta Central Park.

Yours Sincerely,

Rhys Challenger
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

It was a nice and successful event held in Pullman Central Park. Good arrangement and service provided by hotel team. Good food. Good facilities. A very helpful sales and operation team. And special thanks to Mas Rieco and Mba Vicka! Thank you for the support and hospitality.

Stayed: March 2018, travelled on business
Thank lia a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman_Jakarta_CP, General Manager at Pullman Jakarta Central Park, responded to this reviewResponded 17 April 2018

Dear lia a,

Thank you very much for taking some of your precious time to complete your review with 5/5s of our hotel on TripAdvisor.
It is a real pleasure to know that you have a successful event with us & we have been able to fulfill your requirement. I am happy to read that our hotel’s strategic location which is adjacent to the Award Winning Central Park Mall & the newly opened New Soho Mall and its restaurants has benefited you. I am also glad to read that you have been impressed by the level of service from our Team, especially Rieco and Vicka. I will share your kind message with them, which I believe will add to their motivation to serve our guests even better and eagerly strive for excellence.

At Pullman Jakarta Central Park, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us.

Thank you very much again for sharing your experience and we look forward to welcoming you again soon at Pullman Jakarta Central Park.

Yours Sincerely,

Rhys Challenger
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018 via mobile

Strategic postions but worst service I’ve ever had. Really disapointed from the night concierge at 1am on the 31/3/18 that really rudly replayed me when I’ve requested to recive a delivery to be sent to my room. Instead of explaining if he couldn’t recivit he just said “get your own delivery by your self” is this a 5 star hotel proud of it’s ssrvice or what?

Stayed: March 2018, travelled on business
1  Thank Karina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman_Jakarta_CP, General Manager at Pullman Jakarta Central Park, responded to this reviewResponded 3 April 2018

Dear Karina M,

Thank you very much for taking some of your precious time to complete your review of our hotel on TripAdvisor.
We have taken careful notes of your feedback for the service level given by our associates during the arrival process; please allow me to express my sincerest apologies. This was a highly unusual situation where I’m very sure that this lapse in term of our service quality does not correspond to our standard. Please rest assured that we have immediately evaluated the elements of your concern with our Department Heads for immediate improvement and taken all the necessary steps for this not to reoccur in the future.
I would like to sincerely apologize for the inconveniences you have encountered.
At Pullman Jakarta Central Park, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us.

Thank you very much again for sharing your experience and we look forward to welcoming you again soon at Pullman Jakarta Central Park.

Yours Sincerely,

Francois Laran
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018 via mobile

Staying her for couple of nights, never had worst service in my life.. we come from Hospitalty as we own some hotels and restaurants but the highlight of our disappointment comes when we asked the concierge in the lobby “Aili”(sorry if I spelled it wrong) to revive a go jek delivery for us and send it up to us he refused, saying we had to come back down. A part of that the room is dirty and not up to. 5 star hotel standard. Where is the service of a 5 star resort?

Stayed: March 2018, travelled as a couple
Thank Frank93413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman_Jakarta_CP, General Manager at Pullman Jakarta Central Park, responded to this reviewResponded 3 April 2018

Dear Edo931,

Thank you very much for taking some of your precious time to complete your review of our hotel on TripAdvisor.
We have taken careful notes of your feedback for the service level given by our associates during your stay; please allow me to express my sincerest apologies. This was a highly unusual situation where I’m very sure that this lapse in term of our service quality does not correspond to our standard. Please rest assured that we have immediately evaluated the elements of your concern with our Department Heads for immediate improvement and taken all the necessary steps for this not to reoccur in the future.
I have also noted your comment of the room cleanliness which did not seem to fulfill your expectation. I wish to reassure you that refurbishment and upgrades have taken place continuously to ensure our guests are provided with the maximum level of comfort. I would like to sincerely apologize for the inconveniences you have encountered.
At Pullman Jakarta Central Park, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us.

Thank you very much again for sharing your experience and we look forward to welcoming you again soon at Pullman Jakarta Central Park.

Yours Sincerely,

Francois Laran
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

Pullman stay was great all round. Lots and lots of art to keep you distracted and high spirited.

Location - smack dab in the middle if the most organized chaos of Jakarta’s finest traffic. Leaving the hotel is great if you are accessing the toll going towards North Jakarta or Soekarno-Hatta International Airport.

Built right next to one of Jakarta’s largest malls - hence the name “Central Park”, you really dont have to leave the hotel for anything else. Restaurants galore, shopping and entertainment all next door.

Security is very good and staff are wonderful.

Depending on what part of Jakarta you are having meetings/gatherings, but seriously consider location due to the unforgiving traffic.

Stayed: March 2018, travelled on business
Thank Betawi_Boy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman_Jakarta_CP, General Manager at Pullman Jakarta Central Park, responded to this reviewResponded 3 April 2018

Dear Betawi_Boy,

Thank you very much for taking some of your precious time to complete your review of our hotel on TripAdvisor.
It is a real pleasure to know that you have a wonderful staying & we have been able to fulfill your requirement. I am happy to read that our hotel’s strategic location which is adjacent to the Award Winning Central Park Mall & the newly opened New Soho Mall and its restaurants has benefited you.

At Pullman Jakarta Central Park, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us.

Thank you very much again for sharing your experience and we look forward to welcoming you again soon at Pullman Jakarta Central Park.

Yours Sincerely,

Francois Laran
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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