We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Travelers' Soul Inn Nanjing
Nearby Hotels
USD 99*
USD 96*
CrownePlaza.com
View Deal
  • Free Wifi
  • Free Parking
USD 119*
USD 85*
Expedia.com
View Deal
  • Free Wifi
  • Free Parking
USD 131*
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
USD 135*
USD 122*
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
USD 142*
USD 138*
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
USD 124*
Westin.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Hilton Nanjing(Nanjing)
USD 98*
Priceline
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
USD 84*
USD 78*
Novotel
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
USD 89*
Hotwire.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
USD 199*
Hotwire.com
View Deal
  • Free Wifi
  • Free Parking
Reviews (14)
Filter reviews
14 results
Traveller rating
2
3
4
3
2
Traveller type
Time of year
LanguageAll languages
More languages
2
3
4
3
2
See what travellers are saying:
Filter
Updating list...
5 - 10 of 14 reviews
Reviewed 21 September 2011

Guys!!! A piece of advice - DO NOT STAY in this hotel!!!
I will tell you my story and you make necessary conclusions:

Me and my boyfriend planed a perfect trip to Nanjing for my birthday, we were supposed to stay at Garden hotel for two nights. We booked romantic room 508 RMB per night.
Our story started straight at the check in, the guy asked us for deposit of 200RMB for the room. I gave him cash than he asked us to pay straight for 2 nights. I asked if we could pay at the check out, he said yes but till than he will keep my passport as a guarantee. I told him that there is no way he will keep my passport for 2 days and leave me without documents. I said that I will give him my credit card details as a guarantee and in a case of me running away with their TV he will charge me. He said OK and took my credit card and lock it at his desk, when I asked him what he is doing he said taking your credit card away for 2 days. Well, as you can imagine I was already pretty furious staying at the reception for an hour trying to figure out why this “receptionist” wants to take all my personal belongings away. I said I will pay buy card, he charges me 1200, me assuming that I will get my cash deposit back put my PIN and wait. He takes the receipt and nothing else. I asked for my cash deposit back, he refused saying I will get it back at the check out, after numerous questions why I should give him in total 382 RMB as a deposit, some girl from a management gave me cash back. After around 50 sorry that they told me, 2 cups of coffee and 2 beers offered and refused we finally went to the room. And what we found there? NO HOT WATER, NO INTERNET, and SMELLING ROOM. We went down asking what is going on, they told us we will get the water when we will be back. Ok, we want to the city, 10PM we are back, still no hot water. All day shift is gone, night one barely speak English, on our question for what we are paying 1016 RMB they could not say. But one guy at the reception explained why we don’t have internet, it is because we have Apple and Apple could not reach the signal. I showed them the description to the hotel saying WI-FI at the entire hotel and free of charge, but what the hell still Apple’s fault and plus we are lucky enough to have WI-FI at the lobby, why we are complaining about rooms?!! Well sum up it was already 23:30pm, we were demanding our money so we can get out of this horrible place and to move to other hotel but noo wayyy The boss, whom they were calling for 1 hour straight refused to do that, telling that we should spend at least 1 night there. We refused, after 2 hours they sent as GM’s assistant to talk, after explaining the whole story AGAIN , she AGAIN called the boss. Well at the end, after 3 hours we managed to get our money back and went to Eastern Pearl Hotel, which was really nice. I hope my story will help you fellow travellers!

  • Stayed: September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Claire W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2014 via mobile
Google Translation

Stayed: April 2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor China Member
Reviewed 13 February 2014
Google Translation

  • Stayed: January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 10 November 2013
Google Translation

  • Stayed: January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor China Member
Reviewed 29 November 2012
Google Translation

  • Stayed: March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
View more reviews