The hotel is located right near the Happy Valley Racecourse and is reasonably close to Times Square and it is possible to take shuttle buses from their nearby sister hotel to other locations including Hong Kong Station for the Airport Express.
The room itself was tiny and before the hotel writes a generic response about all the difference sized room options, I wish to detail what the standard room is like. The room was a nice orange/yellow tones and the beds were quite hard, but the quilt was so soft that it was like being hugged. We could quite clearly hear the room next door and it does not offer peace and quiet that the manager assures. There are compartments on the side of the room that contains the kettle and water, but there is very little room to actual store any clothing and so it was very hard to live in. Additionally our room curiously faced a massive cemetery.
I was unimpressed on arrival the manner of fact approach to check in and the demand for a $120 AUD deposit for 'incidentals'. We had already paid our room cost for the 4 nights we were staying $500 or so, and so it seemed quite rich that they required more money then and there. I questioned this and asked why they wouldn't just require an imprint of a card, but didn't push it further. This policy should be made much clearer on the online reservation form and the staff should actually advise how much deposit they will require. I had to specifically ask them this information.
Further to this, we had the absurd situation that at 8:15am the maid entered our room to clean it. We were asleep then. Upon realising that she left. 30 minutes later she returned, we were still in bed. Likewise on the day we were leaving, the staff entered our while I was showering clearly to begin cleaning it. Clearly when people are checking out this is unnecessary. Additionally, we left our bags in the lobby for a few hours and as we were taking the shuttle from the sister hotel - The Cosmopolitan, I went to collect my 2 bags and my friend was sitting with our other bags in their lobby while we waited. Absurdly they refused to give me my 2 and allow my friend to come back a few minutes later. Additionally, when we left our key card in our room and the front desk reissued a new one, it failed to work. Upon returning downstairs, the man looked at me in disbelief and sent a man up with me with a new card also. Naturally this card didn't work, and so he used his master key to let us in and fetch our left key cards.
The breakfast was ok - and while yes there were Asian and Western options, they were not very appetising and although eggs were on offer, it was very reflective of the hotel that nobody came round to ask for orders or offerred tea and coffee. You had to get that yourself and actively ask the wait staff.
I doubt I would return to this hotel in the future.
- Official Description (provided by the hotel):
- A young and chic boutique hotel located amid the city centres of Causeway Bay and Wanchai, Cosmo Hotel is just 8-min walk away from the Causeway Bay subway station and provides free shuttle bus to 15 major destinations in town. All guestrooms boast modern design with theme colours in orange, green or yellow. Free smart phone is available in every room which allows guests to use unlimited 3G internet, Wi-Fi hotspot, free local and IDD calls to 9 select countries including UK, US, Australia, Singapore, China, Canada, Japan, Malaysia and Korea. The smart phone can be used both in and out of the hotel. Other facilities include Nooch Bar at the lobby and an outdoor patio Breeze on 5/F. Cosmo Hotel is 100% smoke-free and is one of the few EarthCheck's silver-certified green hotels in Hong Kong. ... more less
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- Also Known As:
- Cosmo Hong Kong
- Hong Kong Cosmo Hotel
- Cosmo Hotel Hong Kong