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“Like being a reasonably Ok space ship” 3 of 5 bubbles
Review of Cosmo Hotel Hong Kong

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Cosmo Hotel Hong Kong
Ranked #126 of 712 Hotels in Hong Kong
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Like being a reasonably Ok space ship”
3 of 5 bubbles Reviewed 23 February 2012

The hotel is located right near the Happy Valley Racecourse and is reasonably close to Times Square and it is possible to take shuttle buses from their nearby sister hotel to other locations including Hong Kong Station for the Airport Express.

The room itself was tiny and before the hotel writes a generic response about all the difference sized room options, I wish to detail what the standard room is like. The room was a nice orange/yellow tones and the beds were quite hard, but the quilt was so soft that it was like being hugged. We could quite clearly hear the room next door and it does not offer peace and quiet that the manager assures. There are compartments on the side of the room that contains the kettle and water, but there is very little room to actual store any clothing and so it was very hard to live in. Additionally our room curiously faced a massive cemetery.

I was unimpressed on arrival the manner of fact approach to check in and the demand for a $120 AUD deposit for 'incidentals'. We had already paid our room cost for the 4 nights we were staying $500 or so, and so it seemed quite rich that they required more money then and there. I questioned this and asked why they wouldn't just require an imprint of a card, but didn't push it further. This policy should be made much clearer on the online reservation form and the staff should actually advise how much deposit they will require. I had to specifically ask them this information.

Further to this, we had the absurd situation that at 8:15am the maid entered our room to clean it. We were asleep then. Upon realising that she left. 30 minutes later she returned, we were still in bed. Likewise on the day we were leaving, the staff entered our while I was showering clearly to begin cleaning it. Clearly when people are checking out this is unnecessary. Additionally, we left our bags in the lobby for a few hours and as we were taking the shuttle from the sister hotel - The Cosmopolitan, I went to collect my 2 bags and my friend was sitting with our other bags in their lobby while we waited. Absurdly they refused to give me my 2 and allow my friend to come back a few minutes later. Additionally, when we left our key card in our room and the front desk reissued a new one, it failed to work. Upon returning downstairs, the man looked at me in disbelief and sent a man up with me with a new card also. Naturally this card didn't work, and so he used his master key to let us in and fetch our left key cards.

The breakfast was ok - and while yes there were Asian and Western options, they were not very appetising and although eggs were on offer, it was very reflective of the hotel that nobody came round to ask for orders or offerred tea and coffee. You had to get that yourself and actively ask the wait staff.

I doubt I would return to this hotel in the future.

  • Stayed February 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Travels_without_fuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CosmoHotel, General Manager at Cosmo Hotel Hong Kong, responded to this review, 25 February 2012
Cosmo is an 8-min walk to the center of Causeway Bay and the hotel provides free daily shuttle to drop off guests at various destinations e.g. Times Square mega shopping mall (Causeway Bay), Pacific Place (Admiralty), IFC Mal (Central), etc. As for room types, we offer up to 7 categories for different travel purposes with a room size as large as 83 sq m. All rooms are color-coded into yellow, orange or green for guest’s selection. Mattress topper can be provided if a fluffier sleep experience is sought after and we are pleased to know that you like the quilt! All rooms are equipped with sound proof facilities to heighten in-room privacy. If a room change is required, our 24-hour on duty Guest Services Manager will be able to arrange. A majority of our 142 rooms face the Causeway Bay city view and guests are encouraged to let us know their view preference at time of booking, we will surely arrange accordingly.
As for the deposit encounter, it is a common practice in major hotels in Hong Kong. The deposit can in fact be paid by cash (in which the guest will be paid back full amount upon check-out) or by credit card (the amount is frozen and then released upon check-out if no incidental charge is required). Thank you for your suggestions and we will ensure our staff has good product knowledge and be able to explain to guests proactively. While your encounter of our room attendants entering the room is indeed a very uncommon case. Upon receiving your review, our housekeeping team has been seriously briefed about the room cleaning procedure and make sure that no similar occasion will occur again. Our apology for the key card incident and for the inconvenience that was caused. On grounds of security, stored bags will only be released to the guests who are holding the matching luggage tag as this is to protect our guest’s belongings from being lost. Your comments on the breakfast service are duly noted and will be reflected to the restaurant accordingly.
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1,343 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (305)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Edmonton, Canada
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 21 February 2012

Room very small as expected but it is fine if you are traveling alone. Very clean room. Staff are extremely helpful. Good location. Free net access but only for Hong Kong and area; cannot do online banking or access email.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Matt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunderland, United Kingdom
Level Contributor
125 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 21 February 2012

This hotel is in a good location within walking distance of Wan Chai but in a quieter area near the race course, there is a bus stop outside where you can take a bus to the hillside tram and a free shuttlebus service to main areas so good access. The staff were friendly and helpful, the room was a good size with a large bed but we did take an upgrade offer on a city view room and breakfast this was well worth it the city view was great especially for first time visitors. The room and other areas were clean and tidy. The stocked fridge as usual far too expensive.The breakfast was fine quite a good choice although mainly Asian it was good to try and there was plenty other items, eggs cooked to order. Internet access in the lobby but we found that it was more reliable in the lobby of sister hotel the Cosmopolitan just a few mins walk.

Room Tip: For a good view of the city probably quite a high room (there are 2 efficient lifts) on city side
See more room tips
  • Stayed February 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank misswickes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flushing, New York
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 19 February 2012

Clean decent sized room and friendly service. Location of the hotel wasn't bad: about a 10-15 walk to Wan Chai MTR. A free shuttle bus is also available to take you to Time Square/Crossway Bay.
The breakfast wasn't very good, and the 12HKD service charge (per device) for the in room wireless internet makes me feel that the hotel was penny-pinching.
Still, a satisfactory experience.

  • Stayed February 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Howie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CosmoHotel, General Manager at Cosmo Hotel Hong Kong, responded to this review, 25 February 2012
Thank you for your comments on our breakfast. We provide Chinese and western breakfast delicacies including hot dish and cold cut hoping to please appetite from around the world. As a matter of fact, the service charge of the Internet service is to be charged by the service provider (not the hotel) and it’s calculated by device due to virtual security issue – multiple computers do not share the same network. We are yet pleased to learn that you are satisfied with the stay, see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 17 February 2012

myself + my friend stayed at the cosmo hotel in wan chai for 4 nights, the location was good as there was a bus stop outside + we could use the free shuttle bus from the cosmopolitan hotel next door to go places. in the lobby there is a computer with free internet access which was handy for looking up attractions. the only downfall was the bedroom was tiny but everything was nice + clean + the staff were nice + friendly

  • Stayed February 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank EveDoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cosmo Hotel Hong Kong

Property: Cosmo Hotel Hong Kong
Address: No.375-377 Queen's Road East, Wan Chai, Hong Kong, China
Phone Number:
Region: China > Hong Kong
Amenities:
Bar / Lounge Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#48 Best Value Hotel in Hong Kong
#93 Family Hotel in Hong Kong
#94 Romantic Hotel in Hong Kong
#102 Luxury Hotel in Hong Kong
Price range (per night): $98 - $292
Hotel Class:4 star — Cosmo Hotel Hong Kong 4*
Number of rooms: 142
Official Description (provided by the hotel):
A young and chic boutique hotel located amid the city centres of Causeway Bay and Wanchai, Cosmo Hotel is just 8-min walk away from the Causeway Bay subway station and provides free shuttle bus to 15 major destinations in town. All guestrooms boast modern design with theme colours in orange, green or yellow. Free smart phone is available in every room which allows guests to use unlimited 3G internet, Wi-Fi hotspot, free local and IDD calls to 9 select countries including UK, US, Australia, Singapore, China, Canada, Japan, Malaysia and Korea. The smart phone can be used both in and out of the hotel. Other facilities include Nooch Bar at the lobby and an outdoor patio Breeze on 5/F. Cosmo Hotel is 100% smoke-free and is one of the few EarthCheck's silver-certified green hotels in Hong Kong. ... more   less 
Reservation Options:
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Also Known As:
Cosmo Hong Kong
Hong Kong Cosmo Hotel
Cosmo Hotel Hong Kong

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