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“good location, nice staff + free net access”

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Cosmo Hotel Hong Kong
Ranked #140 of 723 Hotels in Hong Kong
Reviewed 17 February 2012

myself + my friend stayed at the cosmo hotel in wan chai for 4 nights, the location was good as there was a bus stop outside + we could use the free shuttle bus from the cosmopolitan hotel next door to go places. in the lobby there is a computer with free internet access which was handy for looking up attractions. the only downfall was the bedroom was tiny but everything was nice + clean + the staff were nice + friendly

  • Stayed: February 2012, travelled with friends
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1  Thank EveDoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 15 February 2012

We arrived at 6am to be greeted by an unfriendly and unsmiling staff member who told us they were fully booked when we requested an extra room. We were not told about any amenities apart from being able to leave our baggage in an open foyer area. We were told we could wait in the foyer area which is very small. There is a 'smoking' area called Breeze on floor 5 which has free coffee and internet, but we were not told about that. We booked a month in advance on the internet and got a good discount on an executive room. However, there was a dispute over the wording of their policy about payment and even though they had our credit card details, they said we had to pay the full amount of the seven days on check in even though it clearly states on their policy that they take a deposit and final amount on check out. This marred our stay. On service, the staff are generally unfriendly and not helpful. It was not a good impression arriving tired and not being welcomed by counter staff. Training in this area is strongly advised. The room, was adequate for the price. Average size. Good colours. The bathroom has no power points so hard to dry hair or shave. The toilet stunk of urine until we mentioned it when we complained. The best staff are the room service people who are friendly and always say hello and a lovely tall man in the breakfast area who was consistently friendly.
The breakfast probably fits the standard of the hotel - very average for what you pay. Bland, fried food and don't order the omelet, its awful!! No taste at all. The coffee is good. The internet is so slow none of our applications would work on our phones. Would I stay here again? Maybe if the staff professionalism improves. I would recommend the Cosmopolitan sister hotel a few metres down the road even though its more expensive. Location is good. Theres a bus outside the door to Central and Stanley and the Subway is a 10 min walk to Times Square. Causeway Bay is an interesting area and well worth the shopping and eating. It is as good as anywhere for shopping. Julie Claessens, Glebe, Australia

Room Tip: Definitely pay a little more for an Executive room. Don't be fooled by the name though. It is st...
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  • Stayed: February 2012, travelled as a couple
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Thank JuJu2257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CosmoHotel, General Manager at Cosmo Hotel Hong Kong, responded to this reviewResponded 24 February 2012

Thank you for the review. Advance reservations is required due to tight room situation and we would highly suggest guests to book in advance on our hotel website. All hotel staff receive regular on-the-job training on customer service and we will ensure they will pay more attention on being friendly and cheerful. We will also take your advice into account and consider to do a more detailed introduction on room amenities, hotel facilities etc during check-in. I trust that the payment encounter is due to the miscommunication between our staff and your good self. Understanding from my staff that since you were not able to present the same credit card that was provided during booking, we had to ask for another credit card and to get the authorization code with the full amount in order to secure your full length of stay (7 nights). That says, only an authorization code was obtained and the full amount wasn’t charged until the time you checked out. Yet we agree that our staff should have been able to explain to you more in details to avoid the misunderstanding and we will pay more attention to this area.

Power extension is available upon request and our housekeeping team will be happy to assist. If in any case a room change is required, our 24-hour on duty Guest Services Manager will be able to arrange under possible circumstances. As for breakfast, we provide a number of western and Chinese breakfast items including hot dish and cold cut. For Internet, we have both wired and wireless internet connection in the guest room and we would say wired internet to certain extent is more stable and speedier. In case of enquiry, our professional IT manager will be able to look into the matter for you.

After all, thank you for your compliments on our breakfast staff and room attendants. Indeed our location is convenient for both business and leisure travelers and we provide daily free shuttle to drop off guests to various landmarks on the island. We hope to welcome you back again soon at either Cosmo or Cosmopolitan (our sister hotel)!

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Reviewed 12 February 2012

Of all the hotels in Hong Kong we chose to stay in this one - why - mainly due to budget - for which Cosmo delivered, but would I recommend for more than a one night stop-over I'm not sure.
The position of the hotel (once we'd got our bearings) was perfect, as others have said, away from the hustle and bussle of the centre. The cleanliness couldn;t be faulted (you'll notice from my other reviews, cleanliness is a priority for Mrs Chris R200 and myself. I've seen the hotel described as "boutique" - I think quirky is better fitting!

Our room was small, it had very little wardrobe space, the bathroom could have done with an update, but the shower was good.
Breakfast was a mixed bag, would I pay for breakfast if I stayed again? Possibly not, I would have expected the HK Chinese to have "got" the idea of breakfast, but some of the buffet offerings were just not to the European taste.

"Jon" was one of the best concierge I've come across in my travels, I recommend you tap into his extensive knowledge - I certainly did as H was only a three night stop over to our main trip (NZ) and I'd really not done a lot of work on investigating what to see / what to do in HK, he was a life saver!

Reception could be a bit like Kings Cross at 8:30, but hey, expect it, plan for it and it makes little or no difference. Would we stay there again? Not really sure - maybe, to visit the Cosmoplotan's fantastic Chinese restaurant!

  • Stayed: January 2012, travelled as a couple
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Thank ChrisR200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CosmoHotel, General Manager at Cosmo Hotel Hong Kong, responded to this reviewResponded 17 February 2012

Thank you for wiritng about us. Cosmo Hotel offers value for money accommodation and it’s located in just a 8 min walk from centre of Causeway Bay and Wan Chai. For guest convenience, free shuttle service that operates daily drop off guests in various destinations at Causeway Bay, Wan Chai, Admiralty, Central and Quarry Bay – one of our favourite complimentary services. We are happy to learn that our cleanling service is up to your standard, and hope it would go beyond. Cosmo provides 7 different room types for selection and the largest room size features a spacious 83 sq. m. so next time on your return you can try our other room types. For breakfast service, different food items e.g. hot dish and cold cut, chinese dim sum and western delicacies are included for enjoyment.

Your special compliments to Jon are well received and he wishes to thank you too. Our Concierge team is more than happy to provide information on Hong Kong and places to visit. We welcome any enquiry during or even before the stay. Cosmopoliatn Hotel is our sister hotel which is just 20 steps away housed with a Sichuan restaurant. Both of us welcome you anytime of the year!

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Reviewed 7 February 2012

We stayed at the Cosmo for a 3 night stopover. The location on the Island was ideal, far enough away from the hustle and bustle of city life.
We had a room by the lift, the room was small but the features were posh. Found the air con
a bit noisy, the shower was good but to be fair the bathroom reminded me of an en-suite.
Breakfast was included, tried the dim sum, there was a choice of cereals, hot food, pancakes,
croissants, juices and fruit. A good start to the day.
If you dont mind walking, Times Square not too far and after that Causeway Bay area is at hand.
For the location I would stay again.

  • Stayed: January 2012, travelled as a couple
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Thank Marrowboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2012

I have stayed at the Cosmo four times in the past two years. Yes, the single rooms are small but the beds are quite comfortable. The location is perfect. Times Square is a five minute walk and Happy Valley race track is across the street. My interaction with the staff was limited to checking in and out and they were always polite and professional. The Cosmo will not wow you but if you are looking for a clean, well run hotel with very reasonable rates you cannot go wrong there. I highly recommend it.

Room Tip: ask for a room without the frosted windows
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  • Stayed: January 2012, travelled solo
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1  Thank happycamper5151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cosmo Hotel Hong Kong

Address: No.375-377 Queen's Road East, Wan Chai, Hong Kong, China
Region: China > Hong Kong
Amenities:
Bar / Lounge Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#91 Family Hotel in Hong Kong
#93 Romantic Hotel in Hong Kong
#111 Luxury Hotel in Hong Kong
Price Range: $56 - $385 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cosmo Hotel Hong Kong 4*
Number of rooms: 142
Official Description (provided by the hotel):
A young and chic boutique hotel located amid the city centres of Causeway Bay and Wanchai, Cosmo Hotel is just 8-min walk away from the Causeway Bay subway station and provides free shuttle bus to 15 major destinations in town. All guestrooms boast modern design with theme colours in orange, green or yellow. Free smart phone is available in every room which allows guests to use unlimited 3G internet, Wi-Fi hotspot, free local and IDD calls to 9 select countries including UK, US, Australia, Singapore, China, Canada, Japan, Malaysia and Korea. The smart phone can be used both in and out of the hotel. Other facilities include Nooch Bar at the lobby and an outdoor patio Breeze on 5/F. Cosmo Hotel is 100% smoke-free and is one of the few EarthCheck's silver-certified green hotels in Hong Kong. ... more   less 
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Also Known As:
Cosmo Hong Kong
Hong Kong Cosmo Hotel
Cosmo Hotel Hong Kong

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