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Reviewed 1 April 2018

My fiancé and I spent 20 months living in Two Macdonnell Road serviced apartments. Coming from the UK we were not sure what to expect. From the moment we arrived, the staff were extremely helpful and polite. The hotel has recently been refurbished to a high standard and is situated in an ideal location away from the hustle and bustle of Hong Kong nightlife. Central is just a short 10 minute walk away or you can hop on their complimentary shuttle bus that runs regularly in the morning and early evening. Highly recommended for both short and long term stays.

  • Stayed: April 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank MSFJ2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arden K, Assistant Front Office Manager at Two MacDonnell Road, responded to this reviewResponded 15 April 2018

Dear MSFJ2018,

Thank you very much for taking the time to share your exceptional review on Tripadvisor community.

It is our greatest pleasure to have you the loveliest couple staying with us for the almost two-year time. We understand starting a new life in a strange city really not easy, but what we do know and could do for you is to assist you to settle down at a home away from home. Saddened, it is the time to say goodbye for now; but it is also delightful that you two are home.

On behalf of the entire staff of Two MacDonnell Road, may the loveliest couple be blessed with Love, Joy and Happiness!

We also look forward to seeing you in the near future.

Warmest regards,
Arden

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018

Service is superb. Very attentive, helpful and friendly to their guests. The room is clean and decor is neutrally comfortable. It is centrally located where transportation is easily acquired. I definitely will recommend this hotel.

Stayed: March 2018, travelled with family
Review collected in partnership with this hotel
Thank yanni1299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arden K, Assistant Front Office Manager at Two MacDonnell Road, responded to this reviewResponded 8 April 2018

Dear yanni1299,

Thank you for taking the time to share your lovely review on Tripadvisor community.

Your very positive review and kind words, I have taken the liberty to share among the team. Your compliment encourage us to improve further and moving forward.

Should your travel bring you back to Hong Kong, please do not hesitate to me know if I can assist you on your return visit.

Warmest regards,
Arden Kung

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2018

We stayed at 2 Macdonnell road. We stayed in the One Bedroom delux suite. The room was very spacious and clean. It fit our family of 4 very nicely with the addition of a roll out bed. The staff were friendly and helpful. The breakfast in the morning is delicious.

Stayed: March 2018, travelled with family
Review collected in partnership with this hotel
Thank cchiu2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael K, Manager at Two MacDonnell Road, responded to this reviewResponded 28 March 2018

Dear cchiu2018,

Greetings from Two MacDonnell Road.

Thank you for your recent stay with us and trust you have enjoyed our services, especially your valuable comment that encouraging us moving forward to establish Two MacDonnell Road services.

Please feel free to contact us if any further assistance and looking forward to serving you again in the near future.

Yours sincerely,

Michael Kong
Executive Assistant Manager

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Reviewed 24 March 2018 via mobile

Really beautiful hotel with an amazing breakfast buffet. Rooms overlook the Botanical Gardens and a great skyline.

Perfect location as there are so many sights to see within walking distance to the hotel.

Stayed: March 2018, travelled as a couple
Thank Chene-Taljaard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael K, Manager at Two MacDonnell Road, responded to this reviewResponded 28 March 2018

Dear Chene-Taljaard,

Greetings from Two Macdonnell Road.

Thank you for the valuable comment and glad to know you have enjoyed your stay with us, as well as you enjoyed our breakfast at cafe bar on 8.

Once again, thank you very much for choosing Two MacDonnell Road and we are looking forward to serve you again soon in near future.

Please feel free to contact us if any assistance.

Yours sincerely,

Michael Kong
Executive Assistant Manager

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Reviewed 19 March 2018

My family have always been a loyal customers to the hotel restaurant for years, it is always our top revisit list. A very bad experience happened recently, and disappointed all the good memories i had here!

we booked a table at 1245pm at the hotel restaurant earlier, and expected to spend a leisure afternoon with the semi lunch buffet afternoon & to celebrate her birthday. Unexpectedly, received a call at 11:15am and being notified that 'Sorry, someone booked the whole restaurant today for a private function already, no lunch will be available.'

It is just ridiculous!!!!
No alternative, no other suggestions.

when i further enquired, the staff pass the phone to another staff and reluctantly offered: "however, you still can come if you wish to, we can specially arranged a la carte menu for you.'

oh thankss! what kind of service is it???

It is completely ridiculous and NOT acceptable!!!!!!

  • Stayed: March 2018, travelled with friends
    • Service
1  Thank Mimi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael K, Manager at Two MacDonnell Road, responded to this reviewResponded 20 March 2018

Dear Mimi C

Greetings from Two MacDonnell Road.

First of all, please accept our sincere apologize for your unpleasant experience that we couldn't provide our services at cafe. As mentioned by our Guest Services Manager - Ms. Arden Kung who contacted you earlier, we would look into our internal communication to avoid such happen again.

Please understand that was an isolate incident and hope we could have another chance to serve you again with our genuine services that Two MacDonnell Road pride itself.

Please don't hesitate to contact me or Arden directly for your next visit to Two MacDonnell Road, let us take care your booking personally.

Thank you very much and looking forward to see you again soon.

Yours sincerely,

Michael Kong
Executive Assistant Manager

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