My family have always been a loyal customers to the hotel restaurant for years, it is always our top revisit list. A very bad experience happened recently, and disappointed all the good memories i had here!
we booked a table at 1245pm at the hotel restaurant earlier, and expected to spend a leisure afternoon with the semi lunch buffet afternoon & to celebrate her birthday. Unexpectedly, received a call at 11:15am and being notified that 'Sorry, someone booked the whole restaurant today for a private function already, no lunch will be available.'
It is just ridiculous!!!!
No alternative, no other suggestions.
when i further enquired, the staff pass the phone to another staff and reluctantly offered: "however, you still can come if you wish to, we can specially arranged a la carte menu for you.'
oh thankss! what kind of service is it???
It is completely ridiculous and NOT acceptable!!!!!!More