This Hotel would rank higher if it wasnt for the customer service. Some of the employees were very good but they were off set by the bad ones. I booked a room that granted access to the Empire Club. But when I went to use the club the conversation went this way, "excuse me sir you are not supposed to be here." Why not was my reply. They came back with, "This is for our valued guest that have paid extra" I did pay extra for this service I would tell them, and after a check of my room number a profuse apology followed, but the damage had been done. This happened to me twice in three days. I am guessing the level of customer service they provide is based on the appearance of the guest. Other than the poor customer service there is really nothing wrong with this Hotel. Rooms are small, location is not too bad, just a short walk to the MTR and Nathian Road. If you just need a place to rest your head in Hong Kong this will do but dont expect much for the staff.
- Official Description (provided by the hotel):
- Empire Hotel Kowloon is situated in a central urban area of Kowloon where visitors will find shops galore, all the convenience and excitement of a vibrant city. The hotel is accessible from all parts of Hong Kong via a seamless transportation hub by rail, land and sea and it is also within walking distance of the China-Macau Ferry Terminal, the gateway to China and the Pearl River Delta. ... more less
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- Also Known As:
- Empire Hotel Kowloon Hong Kong