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Reviewed 13 May 2016

The hotel needs a make over, stopover central, with the staff focused on extracting the maximum HK$ I checked in at 11am so they charged an "early check in fee", the fee was actually the full night rate sure I could take it or leave it, but felt ripped off.

The quality overall is poor and not justified a 5 star rating.

Great location close to the metro and ferry port.

  • Stayed: May 2016, travelled on business
    • Value
    • Cleanliness
    • Service
5  Thank MichaelW87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded 18 May 2016

Dear MichaelW87,

Thank you for sharing your review with us.
We appreciate for your understanding that complimentary early check-in would be available subject to hotel occupancy. On your next stay, please do not hesitate to contact us prior to your arrival so that we could better prepare for your stay.

We genuinely look forward to welcoming you again at Sheraton Hong Kong.

With warmest regards,
Sarwar Mohamed
Executive Assistant Manager - Rooms
Sheraton Hong Kong Hotel & Towers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2016

I was here for a conference and most things went well.

Room maintenance was a little below par at the beginning (before I complained) but it improved over time. A broken shower nozzle was not noticed by staff, and as the other one worked we decided not to complain.

Front desk and restaurant staff were very obliging.

The hotel is in a good location - a short walk to the ferry and main shopping areas.

The lobby bar is extremely expensive.

  • Stayed: May 2016, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank AussieStrategist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHK, Rolf Von Weissenfluh, Executive Assistant Manager - Food & Beverage, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded 18 May 2016

Dear AussieStrategist,

It is always our pleasure to hear from our happy guests and we are glad to know that you have a rewarding business trip with us.

Your comments on the bathroom facilities is well noted and please rest assured that the engineering team will rectify the situation in an immediate manner. Your concerns on the pricing issues at Lobby Lounge are also well received, please rest assured that we have taken market competitiveness into consideration in our pricing process in offering an enjoyable dining experience to our guests.

The team and I look forward to welcoming your return before long.

With warmest regards,
Rolf Von Weissenfluh
Executive Assistant Manager - Food & Beverage
Sheraton Hong Kong Hotel & Towers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2016 via mobile

I stayed in this hotel with my family. A very disappointing stay. Rooms are very small. Very poor maintenance. Bathroom handles are broken, I actually fell down in the bathroom. Breakfast is very basic. Service is very poor. Overall very poor experience. I would never recommend this to anyone.

Stayed: February 2016, travelled with family
3  Thank Ravi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded 13 May 2016

Dear Ravi P,

Thank you for spending your time to share the review with us and we regret that part of your experience was not up to your expectations, your valuable comments would be shared with the team for improvements.

Your comments on the bathroom facilities is well noted and please rest assured that the engineering team will rectify the situation in an immediate manner. On your next visit, please check out our official website for special suite packages for a more spacious stay with other exclusive benefits.

We genuinely hope you and your family will stay with Sheraton again so that we have the opportunity to regain your confidence with us.

With warmest regards,
Sarwar Mohamed
Executive Assistant Manager - Rooms
Sheraton Hong Kong Hotel & Towers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2016

Our overall stay at this hotel was fairly well. The check in counter was extremely friendly and was very prompt in getting us into our rooms.

Rooms - their rooms were extremely clean and tidy and a very good layout. One thing I would like to note about their rooms is that they provide you with a local cellphone that allows you to call locally for FREE. It also provides you with data so you're able to browse the internet while on the go if needed. The hotel washroom was very nice too however, one thing I found odd was their shower door - it was a glass sliding door... but it only covered half of the shower... quite weird.

Location - in the center of Tsim Tsa Tsui district - very near to shops and restaurants and a good variety of them too.

Great hotel! - would definitely recommend

  • Stayed: May 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Ashley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded 13 May 2016

Dear Ashley W,

Thank you for choosing Sheraton Hong Kong and we are glad that you have had a pleasant stay with us.

We are glad to know that you have made the most of our convenient location and our in-room amenities offered a great help for your stay in Hong Kong. Your comments on the bathroom facilities are well received and please rest assured that we will review with the team for future improvement plan.

We sincerely look forward to welcoming you again at Sheraton Hong Kong before long.

With warmest regards,
Sarwar Mohamed
Executive Assistant Manager - Rooms
Sheraton Hong Kong Hotel & Towers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2016

The Sheraton Hong Kong was our first stop on our honeymoon in November 2015. This was our first time in HK and had no idea what to expect! We soon learned that this hotel was in the best location! Easy access to the MTR, lots of restaurants, shopping and attractions near by, and lots of helpful staff to help us find our way around. We arrived before our room was ready and after a 17 hr flight from Toronto, we were anxious for a shower. The hotel gave us access to the gym locker room to shower and change so we could start our day - this was a HUGE bonus. The staff were also extremely helpful when helping us pick places to eat or attractions to visit - and everything is either a subway or walk away. The hotel also has a rooftop pool, which is quite small, but provided an hr or two of relaxation time before dinner. The hotel is a bit dated, and the rooms are small, but similar to New York, you spend so little time in your room that the lack of space and lack lustre decor are completely okay.

  • Stayed: November 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Anne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded 13 May 2016

Dear Anne K,

Congratulations and we are glad to know that you have a nice start of honeymoon with us. It is our pleasure to be able to provide you with prompt and attentive assistance when needed. Hope you have made the most of our convenient location.

The team and I look forward to welcoming you and your family again very soon.

With warmest regards,
Sarwar Mohamed
Executive Assistant Manager - Rooms
Sheraton Hong Kong Hotel & Towers

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