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Sheraton Hong Kong Hotel & Towers
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Reviews (3,545)
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2,071 - 2,076 of 3,545 reviews
Reviewed 29 February 2012

We recently stayed three nights at this centrally located hotel on the Kowloon side of Hong Kong. Located on the corner of Nathan Road and Salisbury Road, it is across the street from Victoria Harbour. Our first room faced Nathan Road, and we found the traffic pretty loud even on the twelfth floor. Responding immediately to our concern, the front desk moved us to a harbour facing room. Not only does the room provide a panoramic view of the harbour, it is also larger and the washroom had dual sinks and a separate shower and bathtub. The room has comfortable beds, quite a change from the harder beds in our other hotels during our trip. There is a desk and an ergonomic chair. Having an iron after two weeks on the road was also useful. The lobby area on the second floor is spacious and well appointed with quite a few comfortable chairs. We didn’t bother paying for the Wifi in the room; there are six computers for hotel guests to use near the lobby. The staff is very welcoming and accommodating. Given the hotel’s close proximity to the harbour, all public transportation (Star Ferry, MTR, bussing), shopping, and dining, you can’t beat the Sheraton for a terrific stay, though you will have to pay more for this reason.

  • Stayed: February 2012, travelled with friends
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1  Thank TrippingRound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded 9 March 2012

Dear TrippingRound,

Thank you for your compliments. It's our commitment to fulfill and anticipate guests' needs to provide the best experience for our guests.
We look forward to your next stay with us.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2012

I highly recommend this hotel for its location, service and value.

The hotel is conveniently located in Tsim Sha Tsui in Kowloon amongst a multitude of shops, shopping plazas, designer boutiques stores, cafes and restaurants. It is also within walking distance from the Avenue of Stars and the ferry terminal for the ferry to Hong Kong Island.

The lobby of the hotel is quite grand with sitting areas and unlike Langham Place, is well lit and bright. However, the lobby was always busy and fairly crowded. The lobby seats were always occupied and so I never had a chance to sit on them. The lobby also contains a section with computers that provide complimentary Internet. Wi-fi is also complimentary at the lobby but costs HKD115 for 24 hours in the room. In the evening, there is some entertainment in the lobby (a singer with a guitar).

I booked 2 Deluxe rooms with harbour views (Rooms 516 and 518). Before, and at the time of, checking in, I specifically requested for rooms on a higher floor but they were unable to accommodate that request – I was slightly disappointed but the harbour view was good nonetheless. The rooms were amply sized, clean and supplied with a plethora of amenities including bath robes, slippers and various types of coffee and tea. However, some of the furnishings and furniture such as the coffee/tea cabinet were showing their age. The bathroom was a good size but it was not a stand-up shower.

Customer service was excellent. All my requests including extra teabags, towels and room keys were met with promptly. The four “Guest Services” telephone lines were very convenient to use (it was a one-stop line for all my requests and questions). My calls were also personalised: the operator referred to me by name. What I was particularly impressed with was the late check-out of 2pm, although the reception agent repeatedly emphasised that they would usually charge for a late check-out by the hour. I thought that this was a little stingy of the hotel. Another example of stinginess was the lack of apples on offer adjacent to the lifts for Level 5 guests. I noticed that apples were provided at the higher floors such as Levels 8 and 9. There was a lack of consistency.

I also used the printers at the Business Centre by emailing documents to the Business Centre email. All my documents were printed efficiently and free of charge. I also used the Fitness Centre, which had a range of quality equipment including treadmills with LCD screens (it opens at 5am and closes at 10pm).

  • Stayed: February 2012, travelled with family
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Thank EugeneChan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded 9 March 2012

Dear EugeneChan,

We are delighted that you had a great stay with your family at our hotel and enjoyed the harbour view.
We appreciate your feedbacks and look forward to your return.

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers

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Reviewed 24 February 2012

i came to the Sheraton for a 4 day seminar and stayed there as well.
Front desk was fast and very friendly besides the hectic in the lobby.
The room itself was clean and spacious. Although the room was close to the elevator the night i couldn't hear anything and had a good night sleep. The bed was however very soft and my back started to hurt after the third night.
The breakfast selection was wide and staff very friendly although it was early morning. The room can be very noisy, so get your breakfast somewhere else if you like it quiet.
Enjoy the view at the Sky lounge on 17th floor if you can grab a seat near the window.
I havent seen an unfriendly or unhappy staff during my whole stay.

  • Stayed: February 2012, travelled on business
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1  Thank DANYSTYLE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHK, Director of Rooms at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded 9 March 2012

Dear DANYSTYLE,

Thanks a lot for your kind review and we are pleased to know you had a great business trip at our Hotel.

Providing a comfortable room environment for our guests has always been our top priority. On your next visit, feel free to contact our Housekeeping Team for adding a hard board under the mattress to address your bed preference.

We look forward to serving you again in the near future!

With warmest regards,
Sarwar Mohamed
Director of Rooms
Sheraton Hong Kong Hotel & Towers

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Reviewed 23 February 2012

I have stayed in this hotel several times – always on a business trip. Consequently the cost was not much of an issue, but I would agree with some of the other writers that the cost is expensive for what you get. While certainly not cheap, there are things to like: The staff was always hospitable and when we stayed last time the view of the fireworks across the bay was simply spectacular. The access to the underground is easy and it is a lot faster to travel to Central via the train. Somehow we usually opted for the ferry, though. The serenity of being on the water and watching the junks float by compensated for the time difference. On the other hand the property could certainly use some upgrading. If you want to do a lot of sightseeing, it may be better to stay on the other side, because most of the tours depart from around Central.

  • Stayed: December 2011, travelled on business
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1  Thank visitor191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded 9 March 2012

Dear visitor191,

Thank you for your continuous support and we are glad that you enjoyed the fireworks display from our hotel.
We look forward to serving you again in the near future!

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2012

After considering several hotels in Hong Kong we chose the Sheraton for its location. It was also a bonus that we were able to use our SPG points for the stay. Our room rate did not include breakfast and we paid extra for an extra bed in the room for the third person. If you want Wi-Fi you must pay for it which I find annoying in the Internet age where even at small youth hostels internet is included in the price. ( I know this because my daughter spent 4 weeks traveling Asia and staying at various hostels) The room was clean and comfortable, the location excellent, the staff friendly and helpful. We had a great view of the harbor. It is located at the end of Nathan Road, across from the art museum, Intercontinental and The Peninsula (they have Wi-Fi in the lobby where they serve tea). The Sheraton is about a 15 minute walk to the Ferry and atop the TST metro station. Very convenient for getting about. We had one meal at the hotel..in the Cafe the night we arrived. Food was good. The rooms have all the amenities..shampoo, lotion, toothbrush and toothpaste, hair dryer, flat screen TV, coffee, tea, etc. We were very happy with this hotel and would stay again. Oh, we arrived by taxi from the airport but later discovered just how easy it would have been to use the airport express train.......it runs every 10 minutes to Central where you can change lines and go 2 stops to TST and you are at the hotel. Might take you 45 minutes to an hour depending on your timing.

  • Stayed: February 2012, travelled with family
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2  Thank aedrbf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded 12 March 2012

Dear aedrbf,

Thanks a lot for your positive comments. We are delighted to know that you had an enjoyable stay at our hotel.

We have noted your comment on In-Room Wifi charge, which will be included as part of our review on service assessment. In the interim and should you have any upcoming plans of a return visit, please do check our website for accommodation offers that are inclusive of In-Room Wif service.

Hope to see you again soon!

With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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