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“Excellent!”
Review of Eaton, Hong Kong

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Eaton, Hong Kong
Ranked #91 of 718 Hotels in Hong Kong
Certificate of Excellence
Singapore
Level 4 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Excellent!”
Reviewed 21 February 2012

Eaton Smart is located conveniently between Jordon and Tsim Sha Tsui MTR. We caught a hotel shuttle bus from the Airport at HKD $130 per person which is a shared shuttle and took you all the way to the hotel doorstep in half hour. We were very close to Temple street and Ladies Market, and many stores and mall right on the main street. 7-eleven is right outside the hotel for your convenience. And also alot of cafe and restaurant could be easily found. Not forgetting the hotel offers 24hr room service at good value. We were very happy with our Superior room which comes with full length window overlooking the city. Room is small but essential for us. Bathroom is with tub and attached shower. Buffet breakfast is cheap and good with wide selection of local, american and japanese section.

If convenience and excellent location is what you're looking for, Eaton Smart will definately not disappoint you.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank xxxMs-Chan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Connah's Quay, United Kingdom
Level 5 Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 20 February 2012

We arrived fairly early morning, staff were pleasant, but our room wasn’t ready. They invited us for a coffee - which we took to mean complimentary - we had a tea and a coffee in the smallest cups, and were charged HK$80 - about £8.00.
Later that afternoon after a brief walk about we decided to have a nice quiet drink at the bar, which was empty? Call it fatigue, jet lag, after the mornings drinks, but we sat there had two halves, and one pint of Stella HK$183.5 - about £18.00.....that roughly works out at £9.00 a pint!
This is a huge hotel, there are about seven lifts - and they also charge for wi fi - but state there are free computers for guests for 'casual' use. There are six computers!!!
Needless to say there is some waiting if you want to use one.
Our stay was for one night, we were on our way home from Auckland, a trip we have done several times and stayed at hotels in other countries en route, nowhere else had we had to pay such high prices for drinks.
We ate out had two meals two drinks HK$80….about £8.00 I wonder how much that would have cost in The Eaton?A

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank redblackbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESHKG, Manager at Eaton, Hong Kong, responded to this review, 7 March 2012
Dear Guest,

We are concerned about your comments, however, we cannot look into the root cause due to lack of information.

I would be grateful if you can drop me an e-mail at am@eatonhotels.com and provide your visit details,so that we can carry on the investigation and respond to you soonest.

Sincerely yours,

Stan Chau
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
warners bay
Level 5 Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 20 February 2012

My wife and I stayed here during 2008 and not during 2011. The staff were very helpful and even upgraded my room without my request at no extra cost. Central location and within a short stroll to the Underground network. Breakfasts were sumptuous and became a highlight of this hotel experience. A thoroughly professional and caring staff. We recommended it to friends and they reported a similar experience and would go there again.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank khrisered_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, United Kingdom
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 February 2012

We arrived at the Eaton Smart at around 09:15am following an overnight flight from Melbourne.
We were met at the door having reached the hotel via the free shuttle bus from Kowloon MTR station. Our cases were collected by the friendly porter for delivery to our room. Having arrived so early we expected to have to wait for our room but the helpful reception staff allowed us to book in straight away, Although our booked room was not available an alternative of equal quality was offered. Our bags arrived shortly after we reached our room on the 11th floor which had an amazing view.

We were pretty tired after our flight and getting the room early meant that we could get some sleep straight away. We had our lunch in the Metro Grill which offered a good choice at reasonable prices. As our flight to London left at 07:55 the following day we had to check out at 04:00 and again the helpful staff arranged a taxi for us to the airport.

The room was excellent although slightly on the small side.

Both my wife and I were impressed by the service and value for money offered at the Eaton Smart. We would stay there again if in HK.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Frank S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
Level 1 Contributor
3 reviews
Reviewed 17 February 2012

The hotel was easy to get to and conveniently located on Nathan Road. The concierge was very helpful and accommodative. The gym was great and the breakfast buffet was perfect to get the day going. I'd stay here again for sure.

  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zurichlb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eaton, Hong Kong

Property: Eaton, Hong Kong
Address: 380 Nathan Road, Jordan, Kowloon, Hong Kong, China (Formerly Eaton Smart Hong Kong)
Region: China > Hong Kong > Jordan / Yau Ma Tei
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#55 Family Hotel in Hong Kong
#57 Best Value Hotel in Hong Kong
#64 Romantic Hotel in Hong Kong
#64 Business Hotel in Hong Kong
#79 Luxury Hotel in Hong Kong
Price range (per night): $94 - $263
Hotel Class:4 star — Eaton, Hong Kong 4*
Number of rooms: 465
Official Description (provided by the hotel):
Conveniently located in the very heart of Kowloon, Eaton, Hong Kong is only a few minutes' walk from Jordan MTR station. Look no further for some great complimentary activities including a Tai Chi Class, led by our Resident Tai Chi Master, and our exciting tours of the Jade and Temple Street markets as well as many other fascinating tourist hotspots. The rooftop swimming pool which is heated in winter, this place is a perfect spot to relax and sip a cool drink while our 24 hour Exert Fitness Centre provides you with extensive training equipment. The Hotel also offers a wide variety of dining options. Restaurants and bar including an extensive buffet restaurant, a traditional Cantonese restaurant and an al fresco bar, you'll find something for everyone's tastes. You can also stay connected at Eaton, Hong Kong as all residents can enjoy complimentary hi-speed wifi for an unlimited number of devices. With a clever, modern design and a spirited "Can Do" attitude, Eaton, Hong Kong offers everything you need for a comfortable and enjoyable stay in this the most vibrant of Asian cities. ... more   less 
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Also Known As:
Eaton Smart Hong Kong Hotel Hong Kong
Eaton Hong Kong
Eaton Hotel Hong Kong
Hong Kong Eaton Hotel
Eaton Hong Hotel Kong

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