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2,495 - 2,500 of 3,760 reviews
Reviewed 13 January 2013

I have nothing but wonderful things to say about the facility, the staff and the service. I had issues with my travel agency and the staff was more than accomodating. If I return to Hong Kong, I will definitely return here.

Date of stay: December 2012
  • Trip type: Travelled with family
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1  Thank Pamela P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 13 January 2013

Stayed for 3 night stopover between Christmas an New Year as part of a Flight+hotel package and the upgraded room with "Harbour View" had a view to the east looking mainly at Kowloon, rather than south towards Hong Kong Island.

Travelling with two jetlagged children under 10, I didn't find the level of service I would have hoped for:

- If I request "just a cheese sandwich of just bread, butter and cheese", that's what I'd like - If I'd wanted a large plate of toasted sandiwches and chips, I would have asked for one.

- Breakfast finishes at 10:30am at the weekend, and at 10:30 they will clear the buffet around you as you are trying to find bowls, butter and jam (none which have not been replenished) and to take bread before they take the basket away from under your nose.

- On the last evening I dropped down to the cashiers desk to ask if it was possible to have a late checkout the next day as we have an evening flight, only to be told that it wasn't possible as the hotel was full. A check of the hotel's website confirmed they had availablity for all room types, so I went back down to the check-in desk, asked for Duty manager and the staff member serving was only too keen to help and provided a late checkout.

Overall, the room was spacious and clean and an extra child's bed was provided without charge, but I would say it was OK for the money rather than outstanding

Date of stay: December 2012
  • Trip type: Travelled with family
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Thank UK_fam_of4
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 13 January 2013

We stayed at the Harbour Grand for 3 nights. We had originally booked a courtyard view room through our travel agent but a few weeks before our arrival date I emailed the hotel and arranged an upgrade to a Deluxe Harbourview room. I also requested a room on the highest floor available for a Deluxe room. When we arrived there was no sign of my upgrade request. We were given a room on the 9th floor, the lowest one possible for a Deluxe room and also, unfortunately, we had one of the rooms which faced the wrong direction e.g. not towards Victoria Harbour but away from it. Admittedly this is a harbour view, just not the one we wanted. So, for us, the upgrade was not worth the money. The room we had was very big, clean and comfortable but I thought the style and furnishings were quite dated. Definitely no "wow" factor.

The lobby is fairly impressive and I enjoyed seeing the parade of weddings being photographed. The pool looks more impressive in photos than it does in real life but still it was worth a dip and a good photo opportunity! We did not eat breakfast at the hotel but, instead, went to cafes in the area, which were easy to locate. We did eat in the Waterfront Bar a couple of times because my husband had a bad back which hindered our going elsewhere further afield. The food was good, although expensive, which we expected. Service in the bar was excellent. Most nights there is music, which we did not like - just not to our taste. We considered eating in Hoi Yat Heen, the Chinese restaurant but we were put off by the whole page of dishes featuring shark's fin. I understand that shark's fin is very popular and sold widely in Hong Kong but, for us, it is an abomination and I believe that more top class hotels should be taking it off their menus and setting an example that it is unacceptable.

The location of the hotel was not a problem for us. We got the shuttle bus a few times, which was always very prompt. At busy times you may need to get there 10 minutes early as on one or two occasions it was full. We also walked along the waterfront a few times, which was fairly pleasant. We booked a walking tour with "Big Foot Tour", which is not linked to the hotel, but absolutely excellent.

Although, the location was not an issue for us, when we visit Hong Kong again I would choose somewhere more central. There was nothing really outstanding about this hotel which would make me want to return. The experience was fine but nothing extra special.

Date of stay: January 2013
  • Trip type: Travelled as a couple
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1  Thank cakestin
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 12 January 2013

I stayed at this hotel with my 16 year old son for 5 days in December. We had booked the deluxe harbour view double room back in May. When we arrived late evening the outside of the hotel and the views across the bay to Hong Kong were everything we had imagined. The entrance was all very festive and a wedding was taking place. The hotel is very popular for wedding was at least 2 every day. When we booked in they said they were unable to provide us with a twin bedded room unless we paid for an upgrade to the club floor. I had already taken our budget to the maximum so my son ended up sharing the bed with me not really ideal. the hotel did say they would move us if a room became available but it never happened. The room however was large and very comfortable with stunning views. The bathroom had an amazing large bath and separate shower. The mini bar was stupidly expensive so beware. We only ate once at the buffet dinner it was very busy, very expensive and unless you are into your sea food it's only ok. But if you walk into whampoa only 5 mins away plenty of nice local restaurant offer plenty of choices. The hotel is a little bit on the outskirts but the trains are amazing cheap and always on time. The hotel provides a free bus to the train station but get there early as always full. Very cheap to get a taxi to the station. The doorman although pleasant certainly knew how to be helpful to certain clients at the hotel in the 5 days never seemed to be us. This hotel was more than I expected. The pool out of this world, swam every day even though it was cold but you just have to swim in it.

Room tip: Upgrade to harbour view well worth it
Date of stay: December 2012
  • Trip type: Travelled with family
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2  Thank spenco67
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 12 January 2013

5 star quality and definitely 5star service. Our room was spacious and we enjoyed the luxury. Breakfast each morning was fantastic. The staff couldn't do enough for you. We ate at a couple of the restaurants - great food. The view of the harbour from our room was spectacular, eve from the pool area on the 20/21st floor.

Date of stay: January 2013
  • Trip type: Travelled with family
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank naomig237
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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