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2,113
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Reviewed 6 April 2018 via mobile

I stayed here because I missed my flight ... the c/I line was way too long but it happens I guess for airport hotels and I got late check out so I am very happy... anyway the staff is very nice and friendly!!! Had few issues with my charging port and they came and fix it all for me ! The only issue was that not all staff members who came to help could speak English so we used gestures but I am so happy they solved my problems!! And again - THEY ARE very cute and nice and service minded ! Also they blow my mind with sandwich that I order from room service manu - just amazing - amazing chef ! And very good service!!! Love this hotel ! Room is also really good :)

Date of stay: April 2018
Trip type: Travelled solo
Thank Pauraite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, 總經理 at Regal Airport Hotel, responded to this reviewResponded 6 April 2018

Dear Guest,

Greetings from the Regal Airport Hotel!

We sincerely apologize for the issues about the charging port you experienced. We are delighted that you were satisfied with the way it was handled by our associates. Also, we are delighted to receive your kind words about having an enjoyable stay at our hotel. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We will be most honored if we could once again be of service to you on your next visit.
With warm regards from the Asia's Most Exciting City!

Yours sincerely
John A Girard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

Convenient and - if booked early enough - also not too expensive Airport Hotel. Stayed in this hotel already a couple of times. Rooms are ok, restaurant quality (Japanese this time) also very good but not a low cost exercise.

Date of stay: March 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RegalHotel.com
Thank juergens436
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, 總經理 at Regal Airport Hotel, responded to this reviewResponded 6 April 2018

Dear Guest,

Thank you so much for such a devoted and faithful review. It's fantastic that we have your continuous support. We will be delighted to welcome you back to our hotel very soon!

With warm regards from the Asia's Most Exciting City!

Yours sincerely
John A Girard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

First of all, compared to other airport hotels that I have been to, Regal's price for a standard room is absolutely fine. I write this because of quite a few comments here that express the opposite.
If your stay in Hong Kong is nothing more than a 24 to 36 hour lay-over, staying at Regal certainly is a very good option. Within just under 30 minutes you reach Hong Kong Island - tickets can be bought at the reception of the hotel. Furthermore, and I personally regard this as a considerable advantage, here it's comparably quiet. Furthermore, you may also enjoy the pool and the nice garden on the 5th floor.
If I come back to Hong Kong, I will most likely stay at Regal again.

Date of stay: March 2018
  • Trip type: Travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Bernhard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, 總經理 at Regal Airport Hotel, responded to this reviewResponded 6 April 2018

Dear Guest,

Greetings from the Regal Airport Hotel! We are delighted to receive your kind words about having an enjoyable stay at our hotel. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We will be most honored if we could once again be of service to you on your next visit.
With warm regards from the Asia's Most Exciting City!

Yours sincerely
John A Girard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

Another great stay at the Regal Airport hotel, the staff always go out of their way to accommodate early check in and concierge is very helpful with holding luggage if necessary. Also worthwhile buying the Airport Express Train tickets at Concierge, I bought day returns and they were a bit cheaper than at the airport. The spa is also great.

Date of stay: March 2018
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank Packthatbag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, 總經理 at Regal Airport Hotel, responded to this reviewResponded 6 April 2018

Dear Guest,

Thank you so much for the amazing review! We will be delighted to welcome you back to our hotel very soon!

With warm regards from the Asia's Most Exciting City!

Yours sincerely
John A Girard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

The hotel is good for those who are visiting or participating in the exhibitions in the Asia World Expo venue which is walking distance or one station by the airport express train from within the Airport. The hotel is situated right inside the airport area which makes it the most convenient.

Room tip: The hotel is good for a business or a transit visit to hong kong
Date of stay: February 2018
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank anandiyer34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, 總經理 at Regal Airport Hotel, responded to this reviewResponded 4 April 2018

Dear Guest,

Thank you so much for the amazing review! We will be delighted to welcome you back to our hotel very soon!

With warm regards from the Asia's Most Exciting City!

Yours sincerely
John A Girard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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