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All reviews continental club harbour city cafe marco the star ferry terminal ocean terminal lane crawford club floor excellent location a harbour view room hong kong island shopping mall deluxe room easy access in tsim sha tsui breakfast buffet light show business trip
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Reviewed 20 December 2016

The HongKong Hotel is our regular hotel in HK. The rooms are clean and roomy and service is very good. My only feedback is for the hotel to improve the foul smell coming out of the drainage in the bathroom. Otherwise, it's a very good place to stay on your next visit to Hong Kong.

  • Stayed: October 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank RLHParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded 21 December 2016

Dear RLHParis,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

We sincerely apologize for the inconvenience you encountered with the unpleasant odor from the drainage in your bathroom during your recent visit. Rest assured that we have placed priority on the point you raised and that our team will look into addressing this accordingly. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,

Thomas Salg
General Manager
Marco Polo Hotels - Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2016

Hotel itself so so but entire staffs are not qualified. If your object is shopping then this is the best hotel but any other purpose such as business, rest, meeting.... I would not recommend this hotel at all.

  • Stayed: December 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Marco Polo Hotels
Thank nh146
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded 20 December 2016

Dear nh146,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

We sincerely apologize if your service experience with our associates fell short of your expectations during your recent visit. Rest assured that we will continue to place utmost priority on training and developing our associates to ensure that they are always able to deliver services to the satisfaction of our guests. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,

Thomas Salg
General Manager
Marco Polo Hotels - Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2016

The Continental Club Lounge is home away from Home.The staff are very helpful. The happy hour is a boon for hard working travellers to relax at the end of the day. The morning breakfast was good with a large variety of foods

  • Stayed: December 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank Pala Babu R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded 20 December 2016

Dear Pala Babu R,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,

Thomas Salg
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2016

A good hotel with a strong staff, great location for Kowloon, the harbor is nearby, good views of HK island if you get the facing side room - but the hotel can become very busy at times in the lobby area - the hotel staff keep people moving but as the hotel is very popular, it is not for those people who cannot handle masses of people or waiting for lifts - but overall, still a fantastic hotel to stay at.

Room Tip: The rooms are clean, secure, and well maintained - which is amazing given the number of people that pass through this hotel on a weekly basis - sometimes you will hear a lot of noise from the hallway from tourists that are excited about being in HK and forget it is midnight, but overall, I highly recommend the hotel, all the Marco Polo's on Canton Road are good and perfect for the shopping center and attractions.
  • Stayed: December 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank gileswilliamf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded 20 December 2016

Dear gileswilliamf,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,

Thomas Salg
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2016 via mobile

The Marco Polo hotel is very well located, near the star ferry terminal and with a great view on the harbor of Hongkong.

The rooms are OK but would need some renovations.

My favorite was the breakfast with a huge variety of food, very delicious bread and Birchermüesli.

Stayed: December 2016, travelled on business
Thank Appenzell01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded 20 December 2016

Dear Appenzell01,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comment about renovating the hotel has been noted. Rest assured that this shall be on the top of our "to do" list when future refurbishment plan takes place. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,

Thomas Salg
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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