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Citadines Mercer Hong Kong
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Savings alert! 11% below average rates

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Reviews (591)
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All reviewssheung wanfree mini barboutique hotelbedroom apartmentliving areaqueens roadwalking distancenespresso machinebusiness tripsmall kitchenhandy phonedim sumfree breakfastlocation is greatby hk standardswould stay here againminute walk
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Reviewed 13 December 2017

The staff were nice during check-in and check-out, but some of the staff at breakfast venue did not wear uniform so there was confusion in verifying the role of the person at the entrance of the venue. Room is spacious and comfortable. Location is good, nearby MTR station and ferry terminal.

  • Stayed: December 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank who_who_woohoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this reviewResponded 15 December 2017

Thank you for taking the time to write this review. It is great to have you stay with us. Your feedback regarding the uniform of breakfast staff was highlighted to the breakfast contract operator. Please rest assured that we are always seeking to satisfy the expectations of our guests. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.

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Reviewed 1 December 2017 via mobile

Location:
Located in the Sheung Wan area, which is next to Central (the main financial / commercial district of HK island). Lan Kwai Fong is a 10 minute walk away.

Taxi ride from airport to the hotel is around HK$350. It takes around 35-40 mins.

You could take the airport train (HK$115) which stops at Hong Kong station (24 minute ride) - then 3 options:
- take a short taxi ride; or
- walk a bit to Central Station. Take the Island line towards Kennedy Town. Stop at Sheung Wan station (1 stop away). Exit at A2. Head to Hiller Street and continue on to Mercer Street (3 minute walk).
- 20 minute walk

Hotel/Service:
This 4 star service apartment, which is managed by the Ascott group, is relatively new. Studio apartment is around 250 sq ft. The bigger units comes with 1 Bedroom. Drinks in the mini bar are complimentary. Bed comfort is good. Shower is within the bathtub. Shower strength rather weak. Interiors are reasonably well maintained. Housekeeping thorough and good.
Basic continental breakfast is provided and it’s complimentary.
The only facility is a small gym. The floor plate of the building is very small (only 2-3 units per floor). Try to get the higher floors (at least 20th floor and above) as you’d be directly facing buildings across the narrow street.

Overall experience:
Room rates in HK are amongst the highest in the world. The rates here may provide a more value for money alternative to the other bigger and branded 4-5 star hotels.

The studio I stayed in certainly doesn’t feel like a studio or is spacious enough to be one. The stay was comfortable but is not particularly distinctive. The other slight drawback is it’s lack of facilities.

Stayed: December 2017, travelled with friends
Thank rafalution_2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this reviewResponded 5 December 2017

Thank you for taking the time to write this review. It is great to have you stay with us. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.

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Reviewed 29 November 2017

Nice located, Close to shopping, subway, ferries, mid-level, the tram and restaurants on the Hong Kong Island. Lot of sighseeing cloes by and easy fetched by public transportation or by taxi wich is cheap.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Johan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this reviewResponded 5 December 2017

Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.

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Reviewed 19 November 2017 via mobile

Good quality, reasonably priced (think how expensive HK hotels can be), and good location - just a few minutes walk to closest MRT station, the one stop to Central.
Rooms are very comfortable and well equipped - even a mobile phone which can be used free around town.
Breakfast us Ok, although space is limited and room was a bit cramped. Small swimming pool tucked in between buildings.

Stayed: December 2016, travelled as a couple
Thank Montbelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this reviewResponded 21 November 2017

Thank you for taking the time to write this review. It is great to have you stay with us. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.

Report response as inappropriate
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Reviewed 8 November 2017

The hotel is at a great location. The studio is spacious, clean and new. Staff is very friendly. Really love the free breakfast and mini bar. All in all a very good experience. Would definitely come back again when I visit HK.

  • Stayed: November 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank chih_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this reviewResponded 9 November 2017

Thank you for taking the time to write this review. It is great to have you stay with us. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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