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“Good hotel but small details make it average”

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Citadines Mercer Hong Kong
Ranked #111 of 729 Hotels in Hong Kong
Certificate of Excellence
Reviewed 3 September 2012

Small details can make a difference for the good and the bad.

Overall, the hotel is a good one. Competitive prices, rooms are of good size and nicely decorated and location is excellent. Staff was very friendly although sometimes service was a little bit lazy (we asked for some ice and we were just told to use the small ice cubes in our mini bar).

However, the hotel could improve in some details that easily turn off the guest: (i) when i booked my room directly at the mercer website i was not told that the some areas of the hotel were undergoing renovation (swimming pool, restaurant, lobby, etc). Although the front office quickly upgraded us to a suite as i complained about this, I still think an honest advanced warning is the best policy; (ii) rooms need proper window blinds; the one we had barely covered the entire window and thus we woke up early with the morning sun light; you wont get a satisfied guest if he/she cannot sleep properly (iii) while our bedroom tv set did not have any international channels nor a dvd, the other tv in the kitchen included all these features; for such small rooms i dont see the need for two TV sets but if you insist on this "luxury" i am certain the guest will enjoy it much more while relaxing in bed;

  • Stayed: August 2012, travelled as a couple
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Thank ARessano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 29 August 2012

I was booked into the Mercer for 6 days from 27th August and arrived at midnight. the hotel is shrouded in scaffold and there is extensive building work in the reception area, worst of all is that the floor areas were covered in dust. It was also hot with no air con and I was offered no assistance with my 3 cases. I'm not precious, but the service was very poor. The room was fun and 'designer' but finishes were cheap and showing their age (and I believe the makeover was only finished 6 months ago) All in all I wouldn't go back, the area is a little dark and dreary although close to Soho and KLF.

  • Stayed: August 2012, travelled on business
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2  Thank Nick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2012

This is a wonderful part of town. Small shops. Sense of history. And the sense that it won't last another five years. Development is all around. A short walk away from famous eating and shopping precincts, and bars. The hotel is charming. Free (modest) mini bar. Breakfast is very well planned: not a large choice, but very satisfying ... A blend of Asian and Western flavours. Helpful front desk staff. The Mercer understands what is meant by a boutique hotel and it delivers.

  • Stayed: August 2012, travelled as a couple
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Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheMercer_HK, General Manager at Citadines Mercer Hong Kong, responded to this reviewResponded 29 August 2012

Dear Paul,

Thank you for staying with us and your valuable comments. We are happy to know that you enjoyed your stay with us and also appreciated the unique neighbourhood around us. There are interesting small shops scattered around with local eateries. While the fine dining and Michelin star restaurants are just moments away.

The Mercer is conveniently located with contemporary décor and quality amenities. We would like to ensure guest a hassle free stay by providing free wifi, buffet breakfast, minibar and local calls. Service is always our top priority as well.

Thank you and looking forward to have you with us again soon.

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Reviewed 16 August 2012

My wife and I spent 3 nights 13th to 15th August 2012.
A very special and different type of hotel ,rooms have that boutique flavour ,modern with all Hi -Tech gizmo.
Breakfast included in the rate excellent
Free Mini bar 4 beers ,soft drinks ,orange juices and a packet of chips refilled daily.
Great location 150metres to Sheung Wan metro.
Unfortunate about the Reno on the ground floor at the moment but it will be completed soon never the less worked stopped every day around 5pm ,rooms were very quiet.

  • Stayed: August 2012, travelled as a couple
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Thank Terry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheMercer_HK, General Manager at Citadines Mercer Hong Kong, responded to this reviewResponded 29 August 2012

Dear Terry,

Thank you very much for staying with us and your valuable comments. The Mercer is a boutique hotel with contemporary décor and luxury amenities. We are happy to know that you enjoyed the free minibar, which we refilled daily; the buffet breakfast, with quality choice of hot and cold items and the wifi. The Mercer is also located in a superb location where shopping, dining, sightseeing and public transport are just moments away. MTR is just a minute walk from the hotel.

Sorry about the inconvenience caused due to the renovation of the upcoming Japanese Restaurant which will be ready in September. Also the noisy work is only allowed during 11am to 5pm to minimize disturbance.

Looking forward to have you with us again soon.

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Reviewed 14 August 2012

The Mercer's staff is very friendly and helpful. The hotel is very well located near Central Hong Kong. The small suite we had was very well thought-out and very efficient. You couldn't really ask for more from a small hotel in Hong Kong.

  • Stayed: August 2012, travelled as a couple
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Thank Victor L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheMercer_HK, General Manager at Citadines Mercer Hong Kong, responded to this reviewResponded 29 August 2012

Dear Victor,

Thank you for staying with us and your comments. We are glad that you had an enjoyable stay in The Mercer. The Mercer is a boutique hotel with contemporary design, situated in a convenient location between the bustling business district of Sheung Wan and Central.

Microwave, Nespresso Coffee Machine, iPod dock and DVD player are provided with comfortable beddings and quality linen in Suite to ensure guest comfortable stay.

Looking forward to have you with us again soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Citadines Mercer Hong Kong

Address: No.29 Jervois Street, Sheung Wan, Hong Kong, China
Region: China > Hong Kong > Sheung Wan
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Suites Swimming Pool
Hotel Style:
#48 Business Hotel in Hong Kong
#55 Romantic Hotel in Hong Kong
#93 Luxury Hotel in Hong Kong
Price Range: $196 - $444 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Citadines Mercer Hong Kong 4*
Number of rooms: 55
Official Description (provided by the hotel):
Citadines Mercer delivers contemporary luxury and comfort with large spacious rooms in the fashionable up and coming Sheung Wan area. The new boutique hotel is only 1 minute from Sheung Wan MTR station, and within easy walking distance of Central’s prime business, shopping and dining locations. ... more   less 
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Also Known As:
The Mercer Hotel Hong Kong
Citadines Mercer Hong Kong

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