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Reviewed 4 weeks ago

From staff to location, to harbour views, to free minibar, to livings walls, Hotel Icon is fantastic, and my go to hotel in HKG. The staff are engaged, helpful and sincere, the breakfast and evening dining options are world class, and the building is lovely. As a hotel school, you can also rest assured that the experience of hosting you will be helping to produce world-class hospitality professionals. Recommended 100%

Room Tip: If you can afford it, worth paying for a harbour view, at least for your first stay!
  • Stayed: October 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Monty G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 4 weeks ago

Thank you Monty G for your kind five-star recommendation of #hoteliconhk on TripAdvisor, and on highlighting our key features, namely, strategic location of the hotel, spacious rooms, authentic Asian hospitality culture, award-winning restaurants, and complimentary and always-refilled minibar.

As you have mentioned, Hotel ICON is a research and training hotel, wholly owned by PolyU and in the ICON universe, students, teachers, and seasoned hospitality professionals come together with one aim: to make your stay utterly memorable and pleasurable.

On behalf of the team, we look forward to be of service again in the near future.

Sincerely,
General Manager
Richard Hatter

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Reviewed 4 weeks ago via mobile

I was put into this hotel by my host from the nearby polyU. The view overlooking the tunnel and harbor is spectacular. The room is well equipped with free mini bar and free hand phone will unlimited call and data plan. The breakfast and dinner on level 2 have great food. The dinner buffet has a large spread of seafood. The phone and other equipment have all been sanitized and labeled as such. Each day newspaper is delivered to the room. The WiFi is fast, the desk space is abundant and the plugs conveniently located with adapters. Av panel accept various input to the large TV. Every detail is meticulously taken care.

Stayed: October 2018, travelled on business
1  Thank nmiyuh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 4 weeks ago

Good morning nmiyuh,
We really appreciate your attention to detail and thanks for taking the time and effort to share this exceptional review of #hoteliconhk on TripAdvisor. We are truly humbled.

Hotel ICON is a place unlike any other where people love to care. To us, our guests are at the centre of what we do; hence we will go above and beyond to ensure every experience for our guest is utterly pleasant and memorable. Our specially programmed cell phone with unlimited data (to help avoid steep roaming charges) and complimentary in-room mini bar are very popular among many guests as they evoke a sense of home away from home. We are so glad that these two items have contributed to your stay!

On The Market buffet, it is very popular among both our local and international guests and it has been awarded by OpenRice as the best buffet in Hong Kong for seven years running.

Your kind compliments will go a long way in inspiring the ICON team and at the same time promote ICON both locally and internationally.

On behalf of the team, we look forward to serving you again in the near future.

Sincerely,
General Manager
Richard Hatter

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Reviewed 16 October 2018

Fantastic hotel, brilliant service and amazing views of Hong Kong. I would highly recommend this hotel for anyone travelling to HK in near future. The hotel is training facility for students in hospitality program, I can’t say enough good things about the staff, they were superb!

Room Tip: Look for the club lounge room with access to the lounge on 27th floor.
Stayed: October 2018, travelled with family
Review collected in partnership with this hotel
1  Thank Pranjiv3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 4 weeks ago

Good morning Pranjiv3,
Thank you so much for your five-star recommendation and review of Hotel ICON. We are thrilled that you had an enjoyable experience at ICON and had encountered our smiling and happy young staff members studying in the School of Hotel and Tourism Management of The Hong Kong Polytechnic University (PolyU).

As you have mentioned, Hotel ICON is a research and training hotel, wholly owned by PolyU and in the ICON universe, students, teachers, and seasoned hospitality professionals come together with one aim: to make your stay utterly memorable and pleasurable.

Your sharing means a lot to the team at ICON and we certainly look forward to be of service again in the near future. Wishing you a lovely week ahead.

Sincerely,
General Manager
Richard Hatter

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Reviewed 15 October 2018 via mobile

My husband and I were celebrating our 25th anniversary and we chose this hotel based on TA reviews as well as on the hotel’s very nice website. We are so happy we decided to stay here! This is an absolute GEM of a hotel. The staff are not only incredibly attentive, but are also very friendly and made us feel welcome. As soon as they learned we were celebrating our anniversary, they surprised us by leaving a bottle of champagne on ice, strawberries and chocolates, and a lovely note of congratulations in our room.

We stayed on a club floor (26) with a breathtaking harbour view. Our room included cocktails and snacks every evening on the 28th floor, which was lovely and very enjoyable. We also really loved the breakfast in The Market restaurant. There were many different food options (Asian and Western) available, plus excellent coffee!

We also took advantage of Icon’s Tesla service to and from the airport. Both times the driver was excellent, courteous and helpful. During our stay, we always used the MTR to get around. We found everything very accessible from ICON’s location.

I can’t say enough about this hotel. The staff really exemplify the word "service"! Thank you Hotel ICON, for making our first visit to Hong Kong so memorable!

Stayed: October 2018, travelled as a couple
2  Thank Getaway_Canuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 4 weeks ago

Congratulations once again Getaway_Canuck on your 25th anniversary. On behalf of the team at Hotel ICON, we are truly humbled to have hosted this special occasion for you and your husband.

On TripAdvisor, we are pleased to share that ICON has been ranked among the top five hotels in Hong Kong ever since we opened 7 years ago. With an ethos deeply rooted in Asian hospitality, our team strives to delight and surprise guests every single day through small gestures, thoughtful intuition, and genuine passion for what we do.

We are thrilled to hear that you had enjoyed The Market buffet. It is very popular among both our local and international guests and it has been awarded by OpenRice as the best buffet in Hong Kong for seven years running.

Thank you for choosing #hoteliconhk and we very much look forward to welcoming you back in the near future.

Sincerely,
General Manager
Richard Hatter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2018

I was impressed with this hotel, the staff were very friendly and attentive.
I do think that during busy times the reception could do with more staff.
Our room was very comfortable and we had a nice view of the city and the harbour.
The hotel has a nice location in relation to the harbour and the laser light show and has a free shuttle when you want to go to the shopping district.
The rooftop pool is a great space to enjoy the laser light show or enjoy a cocktail.
Breakfast was terrific in fact better than most 5 star hotels with a wide selection and freshly cooked.
I loved the lobby restaurant for snacks and the seafood buffet on the weekend at the restaurant was superb.
I would stay at this hotel again

Room Tip: Make sure you get harbour view
  • Stayed: August 2018, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank TraceyLea2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 16 October 2018

Dear TraceyLea2013,

Thank you for your passionate review of #hoteliconhk highlighting our unique features and our award winning buffet at The Market. We are glad to hear that you enjoyed your room and the location was convenient.

Thank you for choosing Hotel ICON and we look forward to seeing you again.

Sincerely,
General Manager
Richard Hatter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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