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Reviews (3,867)
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1,174 - 1,179 of 3,867 reviews
Reviewed 25 October 2016 via mobile

All i can say is everything was perfect when we stayed in this hotel. Highly recommended! All the staff was fantastic and high quality of service.
Food, bar area, cleanliness of the room/hotel were all first rate.
Staff were very tentative to all your needs. Would not hesitate staying there again and again and again.....

Stayed: October 2016, travelled with friends
2  Thank Missstringer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre P, General Manager at The Ritz-Carlton, Hong Kong, responded to this reviewResponded 26 October 2016

Dear Missstringer,

Thank you very much for your kind comments and 5 star review.

I am delighted to hear that you enjoyed your stay with us. Our Ladies and Gentlemen strive for perfection to ensure our guests create fond memories with us.

We look forward to welcoming you back soon.

Yours Sincerely,
Pierre Perusset
General Manager
The Ritz-Carlton, Hong Kong

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Reviewed 24 October 2016 via mobile

I was lucky enough to join my husband on a business trip to Hong Kong. We stayed at the Ritz and had access to the club lounge. Everything about the Ritz was superb, from our initial checkin until we checked out, our enjoyment was the staff's top priority. In particular, I loved the lounge where I could relax while not one, but two typhoons swept past the city. Paola and Emma, along with the rest of their colleagues made me happy to stay indoors. I will always remember my stay at the Ritz, it was singularly fantastic.

Stayed: October 2016, travelled on business
1  Thank lorifrombellevue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre P, General Manager at The Ritz-Carlton, Hong Kong, responded to this reviewResponded 25 October 2016

Dear lorifrombellevue,

Thank you very much for your kind comments and 5 star review.

I am delighted to hear that you enjoyed your Ritz-Carlton experience. All of our Ladies and Gentlemen strive for excellence and our guests are certainly our top priority. I will be sure to share your kind words with Paola, Emma and the rest of the team.

We look forward to welcoming you back soon.

Yours Sincerely,
Pierre Perusset
General Manager
The Ritz-Carlton, Hong Kong

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Reviewed 24 October 2016 via mobile

Amazing and outstanding experience in all points. I was really impressed by the hotel and the facilities of course, the level of service and how personal it was.
A super class hotel.
A special thanks to: Jackie to Anna and her club team, and to Emi at guest relations.
Looking forward to be back soon.

Stayed: October 2016, travelled on business
2  Thank hgstcvhjddg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre P, General Manager at The Ritz-Carlton, Hong Kong, responded to this reviewResponded 25 October 2016

Dear hgstcvhjddg,

Thank you very much for your kind comments and 5 star review.

I am glad to hear that you enjoyed your stay with us. Our Ladies and Gentlemen are proud of the level of personal service they provide to our guests. I will be sure to share your kind words with Jackie, Emi, Anna and the club team.

We look forward to welcoming you back soon.

Yours Sincerely,
Pierre Perusset
General Manager
The Ritz-Carlton, Hong Kong

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Reviewed 23 October 2016

We spent 4 nights in October - we were a couple and two young kids. We decided to pay up extra and take the club room which included several food items in a day. The view from the room was fabulous in every sense. The food in the club was also really good.
It seemed more like a business hotel than a family hotel; there were not too many ways to occupy the kids. The hotel is in the Kowloon side and nearly all major attractions are on the HK island side. So we had to travel a few times up and down the tunnel.
Overall a nice stay.

Room Tip: Any harbour view rooms are good enough; go for the club if you can afford them
  • Stayed: October 2016, travelled with family
    • Location
    • Rooms
    • Service
1  Thank SubramanyaS24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre P, General Manager at The Ritz-Carlton, Hong Kong, responded to this reviewResponded 25 October 2016

Dear Subramanya S,

Thank you very much for your review.

I am delighted that you enjoyed your stay as well as our Club Lounge experience. Our Ladies and Gentlemen work tirelessly to ensure our guests receive the finest service. Please take the opportunity to explore our Ritz Kids program during your next visit.

We look forward to welcoming you back soon.

Yours Sincerely,
Pierre Perusset
General Manager
The Ritz-Carlton, Hong Kong

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Reviewed 23 October 2016

We would certainly stay there again.
We used the club level , which is excellant.
The caviar bar ( ? ) was not good value for money , but the rest was. We used Amex and took advantage of free third night as we had a nite departure flight to catch.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Lawrence H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre P, General Manager at The Ritz-Carlton, Hong Kong, responded to this reviewResponded 25 October 2016

Dear Lawrence H,

Thank you very much for your kind words and 5 star review.

I am elated to hear that you enjoyed your stay with us. Our Ladies and Gentlemen work very hard to ensure that all our guests have a memorable stay. Please do let us should you require any further assistance.

We look forward to welcoming you back soon.

Yours Sincerely,
Pierre Perusset
General Manager
The Ritz-Carlton, Hong Kong

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