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The Upper House
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Reviews (2,557)
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Reviewed 24 March 2012

Hands down from arrival to departure the best service we have ever experienced. It was almost like they were reading your mind...
Both at the Cocktail bar with amazing views, as in the wonderful Restaurant we were stunned by the spotless-perfect service. Thanks so much for a wonderful experience!!! Made our weekend-stay in HK a wonderful experience and we'd always come back...

Room Tip: Harbour view is definitely worth it!
  • Stayed: February 2012, travelled as a couple
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2  Thank PrimroseLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2012

What is a sanctuary for me? A place where the most beautiful design meets the most impressive and ultimate comfort. It's also a place where you'll find a dedicated team trying their really best to anticipate all your needs and providing the highest standard of service. Consequently, it's really hard to find a sanctuary and more especially in a city where, usually, people are always in a rush. A sanctuary is also a kind of cocoon, a "home sweet home" where leaving from is so hard... It's something so special like a gem and when you find one, trust me, it gives a very amazing emotion...

A few days ago, maybe i've had one of the most incredible emotion of my life cause i not only find a urban sanctuary but THE urban sanctuary, the place i consider as the most fantastic city hotel of the world where everything has exceeded all the expectations.

First of all, The Upper House is superbly located between Central and Causeway Bay, up to the most elegant mall of Hong Kong. It offers stunning views on the bay but on the city as well and do not think the mountain view is uninteresting cause all the rooms facing the mountain offers a green breathtaking scenery and actually this is maybe my favorite view cause it's so relaxing.
All the accommodations of this very special and exclusive hotel are just amazing. Starting with 700sq. feet, all the studios and suites will be a peaceful and very elegant retreat during your entire stay. The Upper House has been designed by the very talented Andre Fu and the result is more than exquisite. The choice for materials is excellent and you'll fall in love for the scheme of colors melting light green with purple, grey and bright wood. Everything is beautiful and just unique and what to say about the bathrooms... I almost lost my voice the first time i saw the most sexiest bathrooms in the world with an elevated water area with a deep bathtub and a fabulous view on the city.

The Upper House is also the place where you'll find the most exclusive amenities ever. A very good selection of REN products but a very special comfort kit as well comparable as the one you could find in the best Airline First Class, a beautiful shopping bag and a very practical travel bag. I've been just impressed by it and hot milk and cookies during the turn down service is really well thinking. I loved the complimentary maxi bar with jar of candies and cookies replenished every day. very very special...

So, let's say i've been again so satisfied about this hotel which has a very important space in my heart. However, after my first visit, THE urban sanctuary as i like to qualificate this hotel, i complained a bit about the service which was not as good as i expected. This new visit erased the impression of my first visit a few years ago. Now, the team of The Upper House is absolutely amazing. Each person working in this hotel is incredibly nice, friendly and professional. They really don't stop to try their best to make your stay unforgettable and memorable. Everybody will greet you by your name with always a nice word. It's remarkable how great is the improvement and the management team headed by Dean Winter is simply fantastic. The Guest Relations manager Paul is adorable and he really makes our time in this property the most delightful time of our life.... I really want to thank all this team for this great job.

Now you understand that a stay at The Upper House is one of the most special thing to do in a life. Nothing can be better in Hong Kong, in Asia, in the world. This property is the most beautiful possible and you'll be treated as somebody very special at each second of your stay. It's not so pricey if you consider this is THE hotel experience of your life. just FANTASTIC... I'm total FAN...

Room Tip: An Upper Suite is like your own luxury flat in the heart of HK offering more then 1200 sq. feet of sensational design and panoramic views of HK.
  • Stayed: March 2012, travelled with family
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2  Thank RCBLHKG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, Manager at The Upper House, responded to this reviewResponded 2 April 2012

Many thanks for this detailed review. We very much appreciate the time you took to write about your impressions on your recent stay in such a detailed manner! We are much honored that The Upper House has a special place in your heart. We do try to delivery exceptional service and it is feedback such yours which motivates our team.
We are looking forward to hopefully welcome you back soon again.

Marcel Thoma
Hotel Manager
The Upper House

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2012

This boutique hotel is really very, very nice!! The rooms and bathrooms are uber sexy and trendy and this has made us come back here.
Staff is very professional and helpful.
I have a gluten intolerance so I went to their restaurant and I asked what gluten free options they could reccomend me. Upon returning to my room, I found a freshly printed gluten free menu with my name on it, so it's easier for me to decide and order food in the future. Pretty awsome service :)

I gave the hotel a 4 star rating because unlike The Shangri-La, Marriott, Conrad and Four Seasons it doesn't have direct access to the Mall. Also, it doesn't have a SPA, a swiming pool, and your dining options are pretty limited to only one restaurant/cafe.

  • Stayed: March 2012, travelled on business
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2  Thank NomadSoul88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2012

for space, comfort and ambience. Newer and more comfortable design than Four Seasons, Conrad, and Shangri-la, but quite pricey!

  • Stayed: March 2012, travelled as a couple
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3  Thank HopingThisHelps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2012

Stayed here for two nights, enjoying a harbour view room even though you could just see the harbour if you went to the very edge of the room. The rooms were amazing, very spacious and clean. The beds were probably the most comfortable i've ever slept in. The only thing is the rooms are slightly on the hot side and having a large duvet didn't help. The air con in the room didn't seem to go below 21oC (living in scotland that's hotter than our summers).
Hotel was in good location, connected to Pacific Mall with a MTR station underneath.
Girlfriend nearly cleared room as slippers, shopping bag, umbrella, Ren toiletries with bag,postcards and stationery were free for you to take. Had a good go at free maxi bar as well!

Room Tip: Harbour view rooms may be only partial view. I would contact hotel if view is important to you.
  • Stayed: November 2011, travelled as a couple
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1  Thank Kyle20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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