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Reviewed 6 January 2017

Great view and great customer service!!
Sha Tin 18 is a great restaurant, I very recommended.
The hotel itself is great, front desk and bell boys are very nice very friendly.
But the condition of the room needed to up keep :(

  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hyatt Hotels
Thank X1431IQsimonw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyShaTin, General Manager at Hyatt Regency Hong Kong, Sha Tin, responded to this reviewResponded 13 January 2017

Dear X1431IQsimonw,

Thanks for the great review sharing your experience. We are glad to have your positive feedback on our Chinese restaurant Sha Tin 18!

Rest assured that your comment on room condition will be shared with the team for review and improvement.

Looking forward to welcoming you back soon.

Best regards,

Wilson Lee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2017

  • Stayed: January 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
HyattRegencyShaTin, General Manager at Hyatt Regency Hong Kong, Sha Tin, responded to this reviewResponded 13 January 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 5 January 2017

Excellent service from all the staffs from receptionist to concierge. We were able to change clothes in the fitting room which is also a superb part of the hotel and left our luggages while we were waiting for our time to check in. The room is always clean and the hotel is very near mtr and bus station.

  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank fidelsm2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyShaTin, General Manager at Hyatt Regency Hong Kong, Sha Tin, responded to this reviewResponded 13 January 2017

Dear fidelsm2017,

Thank you for the great feedback and compliments. We are lucky to have gracious and supportive guests like you, who appreciate our service.

Looking forward to welcoming you again soon!

Best regards,

Wilson Lee
General Manager

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Reviewed 4 January 2017

Maybe I need to review my perception of Hong Kong as I was pleasantly surprised to find I had an extremely enjoyable experience. We were blessed with good weather for an outdoor wedding service. A well managed event. Staff friendly, courteous and experienced at stage managing the day. Food was lovely, well presented and waiting staff attentive and polite.

The venue is a long distance from Hong Kong but we travelled as a group and Uber was fabulous.

  • Stayed: December 2016, travelled with family
    • Service
1  Thank Ming B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyShaTin, General Manager at Hyatt Regency Hong Kong, Sha Tin, responded to this reviewResponded 13 January 2017

Dear Ming B,

Thanks for the great review sharing your experience. Glad to know the outdoor wedding at our hotel was enjoyable!

We hope to see you again on your future visit to Hong Kong.

Best regards,

Wilson Lee
General Manager

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Reviewed 2 January 2017

Poor hygiene hotel, try to avoid this hotel if you have young children. House keeping doesn't clean bath room and doesn't vacuum carpet properly. Checked your towels, they have someone else hair on it.

  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
2  Thank pricilla23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyShaTin, General Manager at Hyatt Regency Hong Kong, Sha Tin, responded to this reviewResponded 13 January 2017

Dear pricilla23,

Thanks for the review.

I am sincerely sorry that your stay experience did not meet the high standards we strive to deliver. Rest assured that your comment regarding room cleanliness has been shared with the Housekeeping team for evaluation and improvement.

We look forward to seeing you in the near future.

Best regards,

Wilson Lee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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