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Reviews (465)
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Reviewed 6 April 2018 via mobile

We stayed here with our kids 7 & 10 for 6 nights spending 2 full days in Disneyland & the rest of the time exploring HK.
The hotel exceeded all our expectations - really good sized room, impeccable cleanliness both within the rooms & public areas, the outdoor pool was a really great place to relax - often quiet and open late, good service (very informative on check-in), free fast pass tickets a bonus, convenient & regular resort bus and the beautiful promenade walk to the park (takes 15 mins).
In the room we got free toiletry tins & bottled water every day.
Travelling into Central HK takes close to 1 hour - 10 mins resort bus & walk to MTR from transportation centre, 40 mins MTR including 1 or 2 line changes.
The restaurants are expensive for what they are. Dragon Wind is the top price, pretty much £30 equivalent for an adult buffet breakfast although the choice is plentiful; Next is World of Colour which is a bit cheaper but has a smaller offer of food; lastly is Chart Room Cafe which doesn’t offer enough lighter bites, has a bizarre choice generally and often runs out of key menu items. The hotel does need a place to ‘grab & Go’ pastries, sandwiches, etc, much like its Florida equivalents.
However that is the only criticism of what is a wonderful hotel both to use as a family base for HK & also for Disneyland.

Stayed: March 2018, travelled with family
1  Thank TheDoctorG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEL G, Guest Service Manager at Disney Explorers Lodge, responded to this reviewResponded 6 April 2018

Dear TheDoctorG,

THANK YOU for your awesome 5 Star Review! We appreciate your feedback regarding our Cast Members and facilities, and we are happy to hear you had a great overall stay with us! We look forward to your next trip to the Lodge!

Best regards,

Elaine Chan
Front Desk Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

Dear Manager,

I stayed with my family at your hotel for a birthday celebration and for my holidays. The Easter Carnival was great and our child had so much fun.

The problem was we were given a room which was supposedly to be very nice, with a pool / sea view and a balcony (located on the 3rd Floor), there was this very loud music ALL night long somewhere from the pool or the garden. My child and mum was trying to sleep but the music was so long irritating and none of us could sleep. I thought that it would be turned off by midnight but it was still on. At around 1AM, it was still on and then the volume was lowered or it was off at around 1:30AM...then there was this machine noise downstairs near the garden which lasted for 15 mins and after that the music was on AGAIN!! We tried so hard to sleep and I couldn’t sleep until 2:30AM or 3AM, when I went to the washroom at 6AM, it was still on!! I wondered if we were the one ones who could hear it and why would there be loud music at the pool when nobody was swimming at this time of the day? We did not have a chance to relax and was so tired the next morning.

I hope you can do something about it!

Best,
LC

Stayed: April 2018, travelled with family
Thank aiijiang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEL G, Guest Service Manager at Disney Explorers Lodge, responded to this reviewResponded 6 April 2018

Dear LC,

Thank you for taking the time to share your thoughts with us. We regret to hear you did not have a positive experience with our Hotel. Do rest assured that your feedback will be shared with the leaders of respective teams for review. If you wish to discuss further, we could be reached at hkdl.askdelmanager@disney.com, thank you!

Best regards,

Elaine Chan
Front Desk Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018 via mobile

Nice and spacious room compared to hong kong island hotel. Feeling comfort to stay especially after spending whole day at disneyland.
Friendly front desk staffs, able to arrange connecting room for us.
Hotel's garden is nice for camera addicts.
The garden also suitable for kids activities.
Plan to stay again for next visit. Definitely a must to stay for family visits.

Stayed: March 2018, travelled with family
Thank Stephanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEL G, Guest Service Manager at Disney Explorers Lodge, responded to this reviewResponded 3 April 2018

Dear Stephanie H,

Thank you for the great review! It is always thrilling to read thoughtful and positive feedback from our Guests. I appreciate the details and I am sure other travelers will as well. At Disney Explorers Lodge we have all of the amenities and food and beverage options you would expect in a Disney Resort but perhaps our best amenity is our service focused and committed team of Cast Members. I will be sure to share this with them as they love to hear recognition from our Guests. Thank you again and we look forward to welcoming you back the Lodge.

Best regards,

Frankie Au Yeung
Guest Service Manager, Front Desk

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Reviewed 2 April 2018

We arrived past noon, checked in and the lady in the front desk got all the bag tags so she could send all luggages to the rooms. There are 9 people in this group and therefore, we had quite a number of luggages, since we will be heading to Hong Kong after our stay at this resort.
After about an hour, we all had the bags in our respective rooms, except for the room of my aunt. We had been following up and all they could say was they would soon send the bags to the room. After what seemed to be an eternity, we found out that their bags went to another room. The hotel people soon realized their mistake but did not even bother to inform us. By the time she got her bags, she was already at her wits' end.

For a place to be called "The Happiest Place on Earth," the staff surely did not look happy at all.

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ruby G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEL G, Guest Service Manager at Disney Explorers Lodge, responded to this reviewResponded 3 April 2018

Dear Ruby G,

Thank you for taking the time to share your thoughts with us. We regret to hear you did not have a positive experience with our Hotel. We are constantly striving to improve and ensure each of our Guests has the best possible experience and your input will be shared with our team internally. We hope you will come back to visit us in the future. If you wish to discuss further, we would love to hear from you. Please feel free to contact us directly at coco.chan@disney.com.


Best regards,
Coco Chan
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

The worst check in at a hotel that I have ever experienced. It is beyond the worst that one could even imagine for a check in. As a result of the poor check in , our kids have missed out on the activities advertised. We tried to book tables for dinner while waiting in the que, and we were refused bookings. Extremely poor management at this horrendous hotel, in fact a complete disgrace, and we regret booking here. The other two Disney hotels in Hong Kong Disneyland are far superior in efficiency and customer care. I don't recommend this hotel to anyone.

Stayed: April 2018, travelled with family
Thank roangi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fannie T, Resident Manager at Disney Explorers Lodge, responded to this reviewResponded 2 April 2018

Dear roangi,

Thank you for taking the time to review your check-in experience. We appreciate your candid feedback as all of our guests opinions and voices are valuable and help in providing a better experience. We strive to provide efficient and courteous service to all of our Guests and we regret to hear you received anything but what we are known for. Should you consider staying with us again in the future please contact me at fannie.tsang@disney.com and include the details of your stay so that we may ensure you have a flawless return visit here in Disney Explorers Lodge.

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