We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Brilliant, best in HK.” 5 of 5 bubbles
Review of W Hong Kong

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
W Hong Kong
Ranked #10 of 712 Hotels in Hong Kong
Nottingham, United Kingdom
Level Contributor
50 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Brilliant, best in HK.”
5 of 5 bubbles Reviewed 4 April 2012

Stayed 3 nights over a weekend whilst on business, there is nothing I would have wished to change about the hotel, the rooms, the food, and the wonderful staff cannot be bettered. The staff appear to be genuinely happy to serve, no “have a nice day” through a false smile here just relaxed, efficient and friendly human beings. Great décor, big rooms, tremendous breakfast, stunning pool, location is 10 mins from HK centre and just a few pounds in a taxi or even cheaper in the underground train that runs from almost under the hotel.
Not the cheapest hotel in town but the best will never be the cheapest, treat yourself!!

  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ValerieChan, General Manager at W Hong Kong, responded to this review, 13 April 2012
Hello Paul B, thanks for sharing your experience & great to know that you enjoyed the natural approach we strive to cultivate in our talent. Delighted to see our team is delivering the signature Whatever/Whenever service true to the W Brand!

Paul B, we look forward to welcoming you back to our World of W in a very near future!

Warm wishes,

Peter Hildebrand
General Manager
W Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

3,593 reviews from our community

Traveller rating
    2,760
    657
    111
    43
    22
See reviews for
494
976
283
1,143
Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (699)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Northern California
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 4 April 2012

Just returned from another visit to Hong Kong and once again had an excellent experience at the W. Great style and service are expected here, but what I have really come to appreciate are two things: 1) The location. After a long day / night in Central, it is nice to be able to get off the island and escape to the refuge of the W. The trains make it so easy to get around, and if you want to go into TST, it's a short cab or free hotel shuttle away. 2) The gym and spa. There is no better way to cure jet lag than a hard work out and nice soak in the jacuzzi with a view. I'm addicted.

Room Tip: Some harbor view rooms also have a partial city view
See more room tips
  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank al9249
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ValerieChan, General Manager at W Hong Kong, responded to this review, 13 April 2012
Hello al9249, thanks for your sharing and continuous support. It’s great to know you appreciated our convenient location, Sweat (gym), Bliss (Spa) and Wet. I’ve also shared your feedback regarding service with our team. Your feedback is much appreciated.

Look forward to seeing you back very soon!

Warm wishes,

Peter Hildebrand
General Manager
W Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
2 reviews
5 of 5 bubbles Reviewed 3 April 2012

We had a great time "getting away" in HK by staying in HK! It was only for one night but it's amazing how much the right environment can transport you. In actuality we didn't do anything special other than stay in the room, go swimming twice (heated pool helped b/c the wind on the 76th floor is brutal in March) and borrowed DVD's from the concierge. That said, the harbor view was lovely and even though we weren't in the most expensive room in the hotel it was still amazing. Was very impressed that after I Facebooked a pic of our room, some mini-cupcakes were sent up with a little facebook logo on them. Nice out-of-the-blue touch. Would def reccomend to others looking for a getaway!

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jehan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ValerieChan, General Manager at W Hong Kong, responded to this review, 13 April 2012
Hello Jehan C, thanks for sharing your recent getaway experience and great to hear you enjoyed the hotel facilities.

Jehan C, do visit our W Hong Kong official Facebook page and become one of our W Hong Kong fans! It’s the best way to keep up with what’s new and next at W Hong Kong. Look forward to welcoming you back to our World of Wow in the very near future!

Warm wishes,

Peter Hildebrand
General Manager
W Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
41 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 2 April 2012

We stayed a total of 3 nights (Sat 3, Sun 4 and Tue 6th March). We travelled to Macau on Monday 5th.

As we were planning to arrive in HK very early in the morning, we called the Hotel the night before to advise them that we needed an early check-in at 6.15am. We originally booked the wonderful room, but it wasn’t ready then. However, we were offered the “spectacular room” with full ocean view for an extra charge. At that early time of the morning, no complaints, we were grateful we had a room.

As you walked into the room (3803) we understood why it is called the “spectacular room” with full ocean view (photos), it has a fantastic luxurious feel, with unique W characteristics. Photos posted speak by themselves. You just don’t want to leave the room, except if you are going to the gym, sauna or pool of the hotel.

I was impressed with the gym facilities. Indeed, it is a proper fitness centre which is located on the 73 level. It has fantastic views while you are doing cardio. You can even find a PT if you need some fitness assistance. After the gym, you relax in the sauna located in the same level. We managed to use the pool on Tuesday 6 March, the only sunny day during our stay in HK. The pool or Wet deck on level 76 is wow! This is the highest outdoor pool in HK. I would like to go back in summer just to use the pool and have some drinks at the bar.

W Hotel is located next to the Element Shopping Mall Centre where you can find up-market shops, cafes, a beautiful bakery, a supermarket, and nice restaurants. Kowloon Train station is just a short 5’ stroll from the hotel where you can catch the airport express and do your early check-in before heading to the airport. The location of W hotel is great.

Unfortunately, we didn’t see much of HK because of the weather conditions, but staying at the W made our HK trip an unforgettable one.

Thank you Sammy Yiok from Welcome desk, for giving us a late check-out!

Room Tip: If you can, book the spectacular room (top floors) with ocean views, instead of the wonderful room...
See more room tips
  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Kanguro10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ValerieChan, General Manager at W Hong Kong, responded to this review, 13 April 2012
Hello Kanguro10, thanks for sharing your spectacular experience and it is fabulous to hear you enjoyed the hotel facilities and that our talent delivered our signature Whatever/Whenever service to you!

Kanguro10, we are very much looking forward to welcoming you back to W Hong Kong.
Warm wishes,

Peter Hildebrand
General Manager
W Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 April 2012

We arrived late and had a couple of problems with our room (shower wasn't draining) which were promptly fixed by the wonderful staff. We changed room, enjoyed the room service and had a very comfortable nights sleep. Special mention to Eric Li who went above an beyond the call of duty and walked our bags from the hotel all the way to the airport check in making us laugh all the way there. Brilliant.

  • Stayed April 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Otperry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ValerieChan, General Manager at W Hong Kong, responded to this review, 13 April 2012
Hello Otperry, I am disappointed to know that your experience was imperfect, please accept my sincere apology for the shortfalls you have experienced, which were definitely not what you (or anyone) would expect from at W Hong Kong. I have shared your comments with our Chief Engineer who will revisit our regular preventive maintenance program accordingly.

Otperry, please feel free to contact me personally prior to your next visit so I can assist to ensure you enjoy your experience at W Hong Kong. We are very much looking forward to welcoming you back to our World of W in a very near future.

Warm wishes,

Peter Hildebrand
General Manager
W Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hong Kong hotels
Tsim Sha Tsui
Hotel ICON
Hotel ICON
#4 of 712 in Hong Kong
5.0 of 5 bubbles 5,357 reviews
West Kowloon
The Ritz-Carlton, Hong Kong
Tsim Sha Tsui
The Langham, Hong Kong
The Langham, Hong Kong
#13 of 712 in Hong Kong
4.5 of 5 bubbles 3,354 reviews
Show Prices
Show Prices
Show Prices
Tsim Sha Tsui
InterContinental Hong Kong
InterContinental Hong Kong
#11 of 712 in Hong Kong
4.5 of 5 bubbles 3,695 reviews
Admiralty
The Upper House
The Upper House
#1 of 712 in Hong Kong
5.0 of 5 bubbles 2,051 reviews
Tsim Sha Tsui
Kowloon Shangri-La Hong Kong
Show Prices
Show Prices
Show Prices

Been to W Hong Kong? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about W Hong Kong

Property: W Hong Kong
Address: No.1 Austin Road West, Kowloon Station, Hong Kong, China
Phone Number:
Region: China > Hong Kong > West Kowloon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Hong Kong
#7 Spa Hotel in Hong Kong
#8 Family Hotel in Hong Kong
#10 Luxury Hotel in Hong Kong
#14 Romantic Hotel in Hong Kong
Price range (per night): $401 - $679
Hotel Class:5 star — W Hong Kong 5*
Number of rooms: 393
Official Description (provided by the hotel):
W Hong Kong is innovatively designed with 393 deluxe rooms and suites, cutting edge business facilities and function space, superior recreation facilities, award winning bliss spa and high-profile “W happenings”, all of which make it the traveler’s top choice. With the opening of Sing Yin Cantonese Dining, the reputation of W Hong Kong is further cemented with the surely avant-garde offering to the Chinese art of gastronomy in Hong Kong. Together with the launch of WOOBAR, the place to see and be seen, get ready for a nonstop entertainment spree in the vibrant and energetic setting of WOOBAR. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia APAC, Starwood APAC, Booking.com, Ctrip TA, Wotif.com, lastminute.com.au, Odigeo and Agoda so you can book your W Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
w Hong Kong Hotel Hong Kong
w Hotels Hong Kong
w Hotel Hong Kong

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing