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Reviewed 19 November 2014

I have mixed feelings about this hotel. Because it is meant to be an International Hotel, I somewhat thought that the staff might be able to speak English (sorry I do not speak Mandarin and was on a business trip).

On the face of it the hotel is very grand with a large and inviting lobby and that's where it stops. The staff are rude .. what i mean is that they smile and say hello etc but they lack customer service skills - maybe this is the Chinese way?

The lobby has two desks, one for checking in and one for checking out. This is not normally a problem but because I attended a conference at the hotel I checked in a day earlier, which was on a different "room rate". So the next day i had to check out and check back in in order to keep the room. Why the room could not be transferred over i'll never know. On check out I had to ask for my invoice and they also take payment without showing you a breakdown of the charges .. very odd!
I used the laundry service ... on delivery of the laundry the staff member wanted paying. I told here that I wanted the charges to be added to my room. This was obviously too much of a challenge so 20 minutes later after talking to the duty manager (I think) the staff left my room.
Breakfast is fantastic with a good buffet selection of both western food and chinese. The waiters and waitresses do a brilliant job at clearing up and re-making the tables.
The room was comfortable but needed beter sound insulation from the outside traffic and constant horns hooting. There is a good movie selection to choose from but there are no channels in English .. not even any news.

On reflection, despite all the niggly issues I would still stay here again.

Room tip: I would say that the higher you are the less road noise you will hear.
Date of stay: November 2014
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Steve D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2011

great stay clean room. Friendly staff. Highly recommend to visit the Museum so interesting

Date of stay: September 2011
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank travellady007_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2015
Google Translation

Date of stay: June 2015
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor China Member
Reviewed 16 October 2010
Google Translation

Date of stay: August 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
A TripAdvisor China Member
Reviewed 11 June 2010
Google Translation

Date of stay: May 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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