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All reviews wangfujing street great location forbidden city sun world air purifier walking distance tour package non smoking floor shopping and restaurants star hotel rooms are clean located close night market convenience store limited english chinese dishes hard beds
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Reviewed 17 November 2017 via mobile

I stayed here for 4 nights. First night i found the bed to be incredible hard (as expected in China). The following day I asked for a large blanket so I could cushiob the mattress. Staff were able to accommodate this very quickly.

We stayed in room 1103. Every night someone either near our room or even the floor above or below... would smoke a cigarette. This would then filter directly into our room and it was gross.

Every breakfast was very very busy. For such a large hotel I think they need to expand their breakfast area.... or make the tables of two... not four.

Great location to shopping and food.
Decent shower.
Our room was always clean.
Gorgeous sunrise from our side of the hotel too.

Date of stay: November 2017
Trip type: Travelled as a couple
Thank EmmaA1907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunworldHotelBeijing, Guest Relations Manager at Sunworld Hotel Beijing, responded to this reviewResponded 21 November 2017

Dear Guest,
Thank you for having stayed with us and pointed out the highlights of your stay as well as a suggestion. We will definitely look into it, the restaurant does have an extra sitting only now that it's winter maybe cold to sit outside. We have also noted the issue of smoking and we are paying more attention to such guests and issuing heavy penalties.
We look forward to hosting you again.

Regards,
GSM
Carol W

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Reviewed 15 November 2017

The AC in the room wasnt working much, it stayed hot when it was on so we just turned it off. My parent's room smelled like smoke most of the time because next door they were smoking.Breakfast was ok, you have to beat the rush or else you wont find a seat. Alot of tour groups stay here.

Staff downstairs didnt speak much english and it was hard to find someone who did. Megan Han was great at giving us directions and helping us look for alternative ways to get to places. When we came back she made sure to ask us how it with. She was one of the only person who spoke better English.
When we booked our room, it came with a 2hr check out extension but when i asked about it, they had no clue what i was talking about and told me it's better to check out at noon or else we'll get charge. It sounded like the system automatically charges you and to reverse it, it'll take a lot of work. We didnt want to bother with it so we checked out at noon.
The hotel is a bit outdated but for the price we paid and the excellent location, i cant complain too much. Location is excellent. walking distance to shopping, peking duck and forbidden palace. 2 long blocks to the line 5 subway.
Would stay again.

Date of stay: November 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank kin s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunworldHotelBeijing, Guest Relations Manager at Sunworld Hotel Beijing, responded to this reviewResponded 16 November 2017

Dear Guest,
We are glad you stayed at our property and have also brought some issues in regards to or hotel, We are a non smoking hotel and we trying to work hard to ensure the standards are met. As for check out extension is given only if we are not fully booked and way in advance. Apologies for the miscommunication that took place. On the other hand we pride in customer satisfaction and we are glad you got assistance . We have passed praises to good work to Megan.
We look forward to hosting you again in the future.
Regards,
GSM
Carol W

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Reviewed 14 November 2017

Rooms stink of cigarette smoke, my bathroom smelt of sewerage. Service average, room card never worked. I don't write reviews but just needed to write to those considering coming to this hotel.
Don't go here!

Date of stay: November 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Dale C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunworldHotelBeijing, Guest Relations Manager at Sunworld Hotel Beijing, responded to this reviewResponded 15 November 2017

Dear Guest,
We appreciate you having stayed with us and we apologize for the cigarette and bad the stench, we are a non-smoking hotel and will investigate further as we don't allow smoking in rooms. Thank you for letting us know.

Regards,
Guest Service Manager
Carol W

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Reviewed 12 November 2017 via mobile

I stayed at the hotel for 3 nights. Good quality bed and linens. Lovely thick towels. The room was large, clean and comfortable.
Close to Wangfujing road.
Close to Dengshikou metro station.
Some nice restaurants near by and two at the hotel.
McDonald's just across the road.
I would stay at this hotel if I go back to Beijing.

Date of stay: November 2017
Trip type: Travelled solo
1  Thank Jajuni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunworldHotelBeijing, Guest Relations Manager at Sunworld Hotel Beijing, responded to this reviewResponded 13 November 2017

Dear Guest,
Your review is well received and we appreciate. Look forward to hosting you should you return to Beijing.
Regards,
GSM
Carol W

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Reviewed 9 November 2017

the hotel location is not very good on the website it shows near tianmen square but its almost 20 minutes walk CAROL guest relationship manager made our stay so comfertable as she guided us very well for sight seeing also it is recomnded if you are in group of 4 hire taxi for sight seeing as it is much cheaper then hotel's organised sic tours also hotel guided tours doesn't take you to bird's nest olympic stadium but don't miss it it's just superb

Date of stay: November 2017
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank malavshah67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunworldHotelBeijing, Front Office Manager at Sunworld Hotel Beijing, responded to this reviewResponded 10 November 2017

Dear Guest,
Thank you for having stayed at our hotel and reviewed it. We have passed the praise report to Carol who is continuously looking after our guest and assisting during their stay to ensure that it's not only smooth but superb and memorable.

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