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Reviews (604)
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All reviewswangfujing streetgreat locationsun worldforbidden citycatholic churchwalking distancenon smoking floorstar hotelshopping and restaurantslimited englishchinese disheshard bedsday tourspeak englishcomfortable hotellanguage barrierhotel is situated
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Reviewed 14 November 2017

Rooms stink of cigarette smoke, my bathroom smelt of sewerage. Service average, room card never worked. I don't write reviews but just needed to write to those considering coming to this hotel.
Don't go here!

  • Stayed: November 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Dale C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunworldHotelBeijing, Guest Relations Manager at Sunworld Hotel Beijing, responded to this reviewResponded 15 November 2017

Dear Guest,
We appreciate you having stayed with us and we apologize for the cigarette and bad the stench, we are a non-smoking hotel and will investigate further as we don't allow smoking in rooms. Thank you for letting us know.

Regards,
Guest Service Manager
Carol W

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017 via mobile

I stayed at the hotel for 3 nights. Good quality bed and linens. Lovely thick towels. The room was large, clean and comfortable.
Close to Wangfujing road.
Close to Dengshikou metro station.
Some nice restaurants near by and two at the hotel.
McDonald's just across the road.
I would stay at this hotel if I go back to Beijing.

Stayed: November 2017, travelled solo
1  Thank Jajuni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunworldHotelBeijing, Guest Relations Manager at Sunworld Hotel Beijing, responded to this reviewResponded 13 November 2017

Dear Guest,
Your review is well received and we appreciate. Look forward to hosting you should you return to Beijing.
Regards,
GSM
Carol W

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2017

the hotel location is not very good on the website it shows near tianmen square but its almost 20 minutes walk CAROL guest relationship manager made our stay so comfertable as she guided us very well for sight seeing also it is recomnded if you are in group of 4 hire taxi for sight seeing as it is much cheaper then hotel's organised sic tours also hotel guided tours doesn't take you to bird's nest olympic stadium but don't miss it it's just superb

  • Stayed: November 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank malavshah67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunworldHotelBeijing, Front Office Manager at Sunworld Hotel Beijing, responded to this reviewResponded 10 November 2017

Dear Guest,
Thank you for having stayed at our hotel and reviewed it. We have passed the praise report to Carol who is continuously looking after our guest and assisting during their stay to ensure that it's not only smooth but superb and memorable.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2017 via mobile

The Location is excellent. It is walking distance to shopping and many of the major tourist sites in Beijing.

The service in the restaurant however, is exceptionally poor. I am on a restricted diet but can usually easily adapt. At this hotel, however, it was impossible! Restaurant staff would allow absolutely nothing outside their norms. For example, the staff would not let me add to my plate one tiny spoon of chopped onions and tomatoes from the omelette bar. I could not have a beef sandwich without the beef (to make it vegetarian) - even paying full price! No logical explanation for their behavior, except power.

There are many hotels in the area. Stay elsewhere!

Stayed: November 2017, travelled with friends
Thank FrequentTraveler6464
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunworldHotelBeijing, Guest Relations Manager at Sunworld Hotel Beijing, responded to this reviewResponded 8 November 2017

Dear Guest,

We truly apologize for an eventful events during your stay. We have investigated what went wrong and accept there was a misunderstanding and have corrected it by training the personnel.

Regards,
GSM
Carol

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2017

Visited Sun World one lunchtime whilst on tour. We ordered a seven course meal and were not disappointed. Each of the courses were different, plentiful and hot. Staff welcoming and efficient. Recommendable.

Stayed: October 2017, travelled with friends
Thank Csider65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunworldHotelBeijing, Guest Relations Manager at Sunworld Hotel Beijing, responded to this reviewResponded 9 November 2017

Dear Guest,
Thank you for having enjoyed the meal at our restaurant and appreciate your feedback.

Regards,
Carol W

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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