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Reviewed 21 May 2017

My organization regularly books staff at this hotel. This was my first experience and I'd say the pictures provided do not accurately represent the hotel. The only positive note, the check-in staff was very friendly and the prices are very inexpensive. It is located near the Embassy Row, if you will and the mall so it was conveniently located for my needs, but not if you need to be in the center of the city. The rooms are very small, limitedly furnished, no air conditioning, little lighting, and needs some major renovation. It reminded me of a rundown dorm room and no elevators. I only stayed one night before switching out elsewhere. The breakfast buffet was not impressive either. Overall, it fell very short for my expectations and these pictures are certainly not accurate to the room that I stayed in.

Room Tip: If there was a good room, I didnt see it...
Stayed: April 2017, travelled on business
Thank Jess G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort G, Manager at Comfort Gardens Guest House, responded to this reviewResponded 22 May 2017

Dear Jessica,
Greetings from Comfort Gardens.
We appreciate your review and are happy that our front office was welcoming and our rates good.
we are sorry that you were not informed that we have bigger rooms which have air conditioning and with that we take it upon us to ensure all our guests have that information upon checking in so that they have their preference.
We hope you can give us an opportunity to be of service to you in the future.
Our apologies for the unpleasant and we will look forward towards improvement for yo and other guests hence forth.
Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2017

Stayed here for a week while attending a few business meetings while in Nairobi.
At the reception everything was smooth and fast, checked in without a hassle, even though i arrived late.
My room was on the second floor all way at the other end of the hall, so WiFi was picking up pretty bad, some days i had to come down to reception to make some work calls and emails, that was a pain, hope they get a better internet service/routers setup there.

Room is not too small, not too big, the "right" size.
big comfy bed, but the bathrooms were tiny, it was all thrown in there and sometimes had difficulty moving around in the bathroom.

Breakfast was lovely, restaurant staff was there and they would prepare you the perfect eggs and other things as requested, it was great having breakfast next to the pool with beautiful birds coming by every now and then.
had dinner here only a couple of times and it was not bad either.
Did Laundry which arrived right on time.
Overall great stay, great service, great hospitality.
See you next time.

Room Tip: Rooms away from the restaurant are quiet.
  • Stayed: September 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank ShawnWithCaterina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort G, Front Office Manager at Comfort Gardens Guest House, responded to this reviewResponded 24 March 2017

Dear Shawn,
Greetings from Comfort Gardens,
We appreciate the positive feedback and it was a pleasure hosting you with us,In relation to the internet connection hick up,our apologies the same have been resolved and come next time you will enjoy our free WiFi all the way to your room.
Best Regards and we hope to see you soon.

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Reviewed 21 October 2016 via mobile

Room was nice and clean. Tv.didn't work they brought another but. Didn't have remote . And only one towel per bed and no wash cloths so i had to use my own or. Do without .for the price it isnt worth the stay ..So I am saying comfort wasn't 100%

Stayed: October 2016, travelled on business
1  Thank kurt k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort G, Guest Relations Manager at Comfort Gardens Guest House, responded to this reviewResponded 25 October 2016

Dear Kurt,
Our apologies to hear that your stay at Comfort was less than satisfactory. We shall work to improve on this. Hope to have you with us again.
Regards,
The Comfort Gardens team

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Reviewed 17 September 2016

This hotel is frequented by visitors to UNON. Rooms are small but clean though the bathrooms are very small. The hotel offers a free shuttle to UNON in the morning and has a reasonable 2000 KS transport fee to and from the airport. Breakfast was quite basic. The hotel also offers a taxi service, but I found that Uber was much cheaper. Also, UN staff should check with the hotel if the UN rate is cheaper than what's advertised.

  • Stayed: September 2016, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank Derek K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort G, Front Office Manager at Comfort Gardens Guest House, responded to this reviewResponded 18 September 2016

Dear Derek,
Thank you for taking your time to give us your feedback. It was a pleasure hosting you at Comfort Gardens, we are loking forwward to your return.
Regards,
Comfort Gardens team

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Reviewed 31 August 2016

Very Good For Business trip , especially if you are going daily to the UN complex, it is just few minutes with a free morning shuttlebus ,

And also it’s just next to the village market mall which you can find Supermarket, Shops , Pharmacy and several restaurants

  • Stayed: August 2016, travelled on business
    • Location
    • Rooms
    • Service
2  Thank aelsalahy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort G, Front Office Manager at Comfort Gardens Guest House, responded to this reviewResponded 1 September 2016

Dear Ahmed,
I am glad that you enjoyed our stay with us. It was a pleasure hosting you at Comfort Gardens. Looking forward to next time.
Thank you for taking time to give us your feedback
Regards,
Comfort Gardens Team

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