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1,385
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All reviews lebanese restaurant courtyard room nightly entertainment central courtyard pool area excellent hotel west bank city view large balcony guest relations plenty of sunbeds horse and carriage taxi driver egyptian pounds every evening watch the sunset winter palace
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Reviewed 27 October 2017 via mobile

I can not understand,five stars hotel but services introduced one star only,five stars hotel and wi fi internet with charge how come,house keeping very poor service,mini bars not working......etc.for me l hate hearing that I'll goto event in this hotel not only in luxur but also in it's other branches.

Stayed: October 2017, travelled on business
2  Thank Mahmoud M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steigenberger, Guest Relations Manager at Steigenberger Nile Palace Luxor, responded to this reviewResponded 28 October 2017

Dear Mahmoud M,

Warm greetings from the Steigenberger Nile Palace Team and thank you for your comments. We are sorry you did not contact our ever present Management team or Guest Relation to solve the problems. Your comments have been forwarded to the Management and we are investigating the matter and cordially invite you to contact us.

With best regards,

Amina Saady van Baarsen
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2017

A truly amazing hotel. Staff were patient and helpful and the food magnificent in both taste and variety. Decor is a sight to behold and created the 'surreal' atmosphere that we expect when holidaying in a different country. It will be difficult to look elsewhere when we return.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Andy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steigenberger, Guest Relations Manager at Steigenberger Nile Palace Luxor, responded to this reviewResponded 25 October 2017

Dear Andy H,

Warm greetings from the Steigenberger Nile Palace team and thank you very much for choosing our hotel during your Luxor visit. We are delighted that you enjoyed the kitchens of 'Nubia' Buffet restaurant, Lebanese 'El Tarboush' and Italian 'Casa di Napoli'. We hope you will be able to visit us again soon, for another amazing vacation.

With best regards,

Amina Saady van Baarsen
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2017

Would love to have stayed a while longer. Location excellent and staff super friendly and accommodating. Room had a large balcony with magnificent view of the Nile and west bank as well as the lovely pool area. This more than made up for the fact that the hotel's spacious rooms could benefit from some new carpets and balcony furniture. Good value for the cost however. And Amina Van Baarsen ensures that you are well looked after and any issues are resolved quickly.

Room Tip: Get a room with balcony overlooking the Nile. Special.
Stayed: October 2017, travelled as a couple
Thank trawnapal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steigenberger, Guest Relations Manager at Steigenberger Nile Palace Luxor, responded to this reviewResponded 22 October 2017

Dear trawnapal,

Warm greetings from the Steigenberger Nile Palace team and thank you very much for this first rate review. I am delighted to know that we have contributed to a wonderful vacation. I am happy to inform you that we are making the final preparations to replace the carpets and renew the furniture. Hopefully you will be able to visit us again to admire the changes. It was a real pleasure having you as our guests,

With best regards,

Amina Saady van Baarsen
Guest Relation Manager

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Reviewed 20 October 2017

Very nice hotel rooms, clean and in good condition, air con.etc. tea and coffee making things in room, which is actually not standard there. So very nice place to stay. our room had a balcony overlooking the Nile. Staff were very friendly and helpful. It was basically empty apart from our group. There were a few eateries there but we didnt get chance to try them unfortunately.
Wifi is awful though, does not work at all.

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank katie s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steigenberger, Guest Relations Manager at Steigenberger Nile Palace Luxor, responded to this reviewResponded 20 October 2017

Dear katie s,

Warm greetings from the Steigenberger Nile Palace team and thank you very much for this very nice review. It is a delight to read that we are the best hotel you stayed in during your tour. We hope you loved your vacation so much that you will be back to Luxor to explore more of the ancient sites. Maybe you will be able to try our restaurants, the Lebanese 'El Tarboush' and the Italian 'Casa di Napoli', which is now located at the Nile Shore. Concerning the WiFi; we are constantly working on upgrading the system. The free WiFi is available in the public areas, while the faster connection in the rooms is against a small fee.

With best regards,

Amina Saady van Baarsen
Guest Relation Manager

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Reviewed 17 October 2017

The hotel property was beautiful, the staff friendly and service made me feel welcomed! I would recommend this hotel as it sits among the backdrop of the Nile River. The room was clean and comfortable and meals very tasty! Great place to stay!

  • Stayed: October 2017, travelled solo
    • Value
    • Rooms
    • Service
2  Thank rhaywood10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steigenberger, Guest Relations Manager at Steigenberger Nile Palace Luxor, responded to this reviewResponded 17 October 2017

Dear rhaywood10,

Warm greetings from the Steigenberger Nile palace and thank you very much for this lovely review. We are very happy that you enjoyed the view and the restaurants so much. Maybe you will be able to visit us again soon to enjoy the New Casa Di Napoli. Our Italian restaurant has been moved to the Nile Side, so the guests can enjoy a romantic Nile View dinner. Our Lebanese restaurant El Tarboush is still located at the Patio.
Hoping to see you soon,

With best regards,

Amina Saady van Baarsen
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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