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Reviewed 24 September 2018

My wife and I stayed at The Sheraton (Achti) May 2018, have stayed here many many times over the last 25 years, every year,
Staff as always EXCELLENT,
Rooms as always EXCELLENT,
Some work on the Nile side pool being renovated, should be done by October,
some other improvements being planned, as took over by Steinberger.
We have had many years pleasure staying at this hotel, it IS the best site on the Nile, the Nile view room view is to die for at sunrise and sunset, we have never had any dissapointments at this hotel, and always delivers what we expect, comfort,peace and relaxation, and we will always stay at The Sheraton, whatever the name is changed to,
Thank you to the staff who attended us, Tarek, Nan, Sabre, Joseph, Eltaeb, Ahmed pool, everybody, you are excellent, sorry if I have not mentioned you by name, would be here all day
Hopefully (Direct flights permitting Egypt Air) will see you again next year,
KEEP UP THE GOOD WORK.

Ian & Sue

Room tip: Nile View Every Time
Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank sib446
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
admin_achti, Manager at ACHTI Resort Luxor, responded to this reviewResponded 25 September 2018

Dear valued guest,

Greetings from Achti Resort Luxor,

Achti Resort's team would like to thank you for your nice words we truly appreciate taking the time to write such a nice review on Tripadvisor.

We serve all of our Guests with professional attitude accompanied by joy that comes from the heart in all our outlets; we have shared your nice words with all our associates.

To receive such reviews, it gives us a motivational factor to achieve excellence.

We here at Achti Resort Luxor sincerely hope that you took home memorable moments of your stay at our Resort and we hope that we will have the pleasure of welcoming you back home very soon.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2018 via mobile

We loved their warm hospitality.. it was so good to be here.. we suggest this hotel to everyone visiting luxor.. specially the view of nile is great from here.. must try indian chicken biryani. It was delicious..

Date of stay: July 2018
Trip type: Travelled as a couple
Thank Gargi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
admin_achti, Manager at ACHTI Resort Luxor, responded to this reviewResponded 25 September 2018

Dear valued guest,

Greetings from Achti Resort Luxor,

Achti Resort's team would like to thank you for your nice words we truly appreciate taking the time to write such a nice review on Tripadvisor.

We serve all of our Guests with professional attitude accompanied by joy that comes from the heart in all our outlets; we have shared your nice words with all our associates.

To receive such reviews, it gives us a motivational factor to achieve excellence.

We here at Achti Resort Luxor sincerely hope that you took home memorable moments of your stay at our Resort and we hope that we will have the pleasure of welcoming you back home very soon.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2018 via mobile

Booked on Booking.com, thank god! Left after 20 minutes with no charge. The hotel is a building site, filthy dirty with some pretty dodgy individuals hanging around. Should not be accepting guests. Avoid at all costs

Date of stay: August 2018
Trip type: Travelled with family
1  Thank LeonyG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
admin_achti, Manager at ACHTI Resort Luxor, responded to this reviewResponded 20 August 2018

Dear valued guest,

Regretfully we heared from you about your unpleasant experience with our hotel, just we would like to draw your attention that all the booking we receiving in advance with a suitable frame of time prior arrival we send to the booker informing him/her about the hotel actual situation

Actually we are receiving a very good portion of the market although the work taking place and the majority of our guests are leaving with enjoyable experience.

Under any circumstances we extend our sincere apologies for any inconvenience caused, and we are looking for the honor of welcoming you after completing the renovation to experience our best of services.

Thank you,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2018 via mobile

Arrive bed here yesterday , booked on both booking.com, views online DO NOT EVEN COME CLOSE to the reality ! Dirty ! Very very dirty ! The swimming pool which was listed on the website not built ..... the floor of the room was dirty with visible dirt, as if not been swept or mopped , there was no accessories in the bathroom , which you come to expect in a 5 start hotel.
The lobby / corridor to the room was extremely dirty littered with husks from sunflower seeds..... we had originally booked for 3 days , did not stay even one day as it was too dirty !
The only positive was the view from the from the room, yes it did overlook the mile river.
Thank you , more like minus 5 star hotel
Please compare to what was being adervisted
Please note on the booking dot come website it had very good reviews ! All pictures Totally untrue!

Date of stay: June 2018
Trip type: Travelled as a couple
1  Thank Huma S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2018

This hotel is simply just ok but very below average to be a 5 star hotel. The staff in the restaurants were friendly but the front desk could use a lot more work. I stay in a bungalow & My room did not look the best. My shower did not work good and the room itself just did not look like the pictures. It may have been that nice 20 years ago but it is no where near as nice as the pics. Location is great. Located right off the Nile river and Mohamed who was right off the shore took us for a boat ride and he was just wonderful. We ate in the Italian restaurant every night. The food was delicious and the staff was great. The hotel overall was not horrible it is just ok and not a 5 star if that is what you are use to. If I ever went back it would only be for the Italian restaurant and for the Local boatman Mohamed who doesn't even work for the hotel.

Date of stay: March 2018
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
1  Thank DWhite713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
admin_achti, Manager at ACHTI Resort Luxor, responded to this reviewResponded 17 June 2018

Dear valued guest,

First, we would like to thank you for choosing ACHTI Resort Luxor to spend your late vacation.

Regretfully we didn't meet your expectations in some specific points of service, and very much appreciate your recognations for some other points of service.

Definitely the negatives points will be strongly in consideration to maintain it, without saying the other positive points we will spare no effort to upgrade it to exceed our guest's expectations.

Your valuable raised points are highly appreciated, and we wish to welcome you back again when in Luxor to experience our improved services.

Thank you,

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