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2 - 7 of 49 reviews
Reviewed 12 December 2017

The Internet is so slow, it might as well be a 2 or 3 star hotel. I could not stream video or play games while in the room. Not having internet working properly also made skype calls impossible. So if you are a business traveler, unless you have access to other reliable internet access, absolutely avoid this place. The other problem that maybe might not be their fault was that when I arrived, even though I had a booking with Expedia for a good price, they told me that price was for Egyptian nationals only. The problem is that if you use an application to book from your phone, you don't see the small print if you scroll down it is there.. but not on the top screen, so make sure that the price you are getting is for the right nationality. The Hotel is an OK deal for the Egyptian national price, but for a foreigner, it is high way robbery to pay the price they quoted me, as there are much better hotels to choose from in Cairo for that kind of money.

Room tip: Internet does not work.
Date of stay: December 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank North A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tolip-ElGalaa, Guest Relations at Tolip El Galaa Hotel Cairo, responded to this reviewResponded 26 March 2018

Thank you for your feedback and for taking the time to write about your experience, we apologize for the dissatisfaction of your stay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2017

You can choose this hotel for a short period of stay.Its near to Cairo international Airport,Room was good everything is new and clean food was average and all staff was helpful and co-operated,The bad thing is noise of street

Date of stay: November 2017
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank Ahmedelshikh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tolip-ElGalaa, Guest Relations at Tolip El Galaa Hotel Cairo, responded to this reviewResponded 26 March 2018

Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2017 via mobile

Recently have stayed at the hotel. As a foreigners we require not Egyptian level of service, so such things as dusty room and staff which doesn’t speak English really disappointed us. First of all, when we entered, we weren’t greeted by any staff member. Then, few times we called reception from the room - after any of my question I got an answer “ok”... Few times I repeated the same questions - there was no person in reception who could understand me or give me any answer except “ok”. Also, every time we’ve be asked about our room number , so then I have a question- it doesn’t appear at your selector? So strange. And the last point which you actually may take as a tip - if you care about customers - don’t let them be lost with the calls directory - when we asked for something- we were answered call 1567- 6004 - 9876 - anything, except helping us.
Generally, the room was good, the breakfast was nice as well, except omelets - no milk or cream were added, so obviously it was tasteless. The conclusion is - the hotel deserves better staff.

Date of stay: October 2017
Trip type: Travelled with friends
2  Thank Lee-marly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2017 via mobile

Need to contact one for the farce that happened with me and need official mail for complaint don't recommend this hotel and the staff are unprofessional and can't solve mistakes ..need urgent feedback

Date of stay: August 2017
3  Thank hebaaaZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2017 via mobile

Pee left overs found while checking in inside the bathroom , no forks or any spoon nor knife when we ordered food and they came after the food got cold and after asking for it 3 times , floor was dirty , breakfast was another level of dirtiness the waitress took the water cups left overs from other people and added it to the place where people are supposed to take water from , only one key available for each room not to mention waiters were eating while serving food for visitors

Date of stay: June 2017
Trip type: Travelled with family
1  Thank monie222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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