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Reviews (3,198)
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Traveller rating
2,271
592
181
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96
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Reviewed 13 January 2021

We loved everything about this hotel! The rooms were clean and had a breathtaking view of the Nile River. The best thing were the friendly staff always trying to help you. Especially Tamer and Mahmoud at the Club Longe. They spoiled us for our entire stay. They were always making sure we had everything we needed and more. They worked with so much passion and I can say that they are excellent at their job. I highly recommend Sofitel Cairo. I would definitely return!

Date of stay: January 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank corinaanagnostou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iman El Gebaly, Other at Sofitel Cairo Nile El Gezirah, responded to this reviewResponded 18 January 2021

Dear Valued Guest,

Thank you for taking the time to place your remarks on TripAdvisor. We are excited by such encouraging and positive comments.

We are overwhelmed by your remarks on TripAdvisor. Glad you had a positive experience on your recent stay and that you found the location to be peaceful and the hotel to be well managed by efficient and courteous staff.

Sincerely yours,


Iman El Gabaly
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2021

However, the hotel manager was not cooperative as I had to leave one day early due to an emergency and insisted to charge me additional night due to cancellation clause which is to my understanding before checking in this clause is applicable and not after checking in. Anyhow this was the only bad experience we met during our recent vist.

Date of stay: January 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank meshar2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iman El Gebaly, Other at Sofitel Cairo Nile El Gezirah, responded to this reviewResponded 18 January 2021

Dear Valued Guest,

Thank you for placing your valuable feedback on Tripadvisor, every opinion counts to us!

We are happy to know that you rated the hotel as very good.

Unfortunately, we were not able to waive the canceled night as the reservation terms applies for the whole reservation; before and after check-in, please accept our sincere apology in this regard.

Once again thank you,

Sincerely yours,

Iman El Gabaly
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2021

The hotel is just in the center of Cairo with amazing sights of downtown Cairo. The staff is very polite, friendly, and helpful. The hotel is on el Zamalek island, so you can explore all the important spots, and walking by the river Nile is amazing.

Date of stay: January 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank rahwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iman El Gebaly, Other at Sofitel Cairo Nile El Gezirah, responded to this reviewResponded 18 January 2021

Dear Valued Guest,

Thank you for taking the time to place your remarks on TripAdvisor. We are excited by such encouraging and positive comments.

We are overwhelmed by your remarks on TripAdvisor. Glad you had a positive experience on your recent stay and that you found the location to be peaceful and the hotel to be well managed by efficient and courteous staff.

Sincerely yours,


Iman El Gabaly
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2021 via mobile

Breakfast is very good , excellent service , the best view ever in Cairo , staff is friendly , helpful , smile a, it is unforgettable journey and I want to thank everyone specially Mahmoud Magdy in casa Mia , Christine and nada . I will come again and recommended this place for everyone thank you Sofitel Cairo Nile

Date of stay: January 2021
Thank Culture523850
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iman El Gebaly, Other at Sofitel Cairo Nile El Gezirah, responded to this reviewResponded 18 January 2021

Dear Valued Guest,

Thank you for taking the time to place your remarks on TripAdvisor. We are excited by such encouraging and positive comments.

Once again THANK YOU.

Sincerely yours,


Iman El Gabaly
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2021 via mobile

You had a pleasant time,thank you!
Very nice people specialy front office Manager and reception crew
Really I enjoyed my stay in avery nice room with great view' about house keeping very onist nice humans
Thanx and best regards

Date of stay: January 2021
Trip type: Travelled with family
Thank K5668YJmohamede
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iman El Gebaly, Other at Sofitel Cairo Nile El Gezirah, responded to this reviewResponded 18 January 2021

Dear Valued Guest,

Thank you for choosing Sofitel Cairo - El Gezirah for your recent visit to Cairo.

To receive such praise from our guest is very gratifying and knowing that you enjoyed so much the facilities, view and service is a reward in itself.

I look forward to welcome you back very soon.

Sincerely,


Iman El Gabaly
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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