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All reviews close to the airport cairo airport shuttle bus new wing an early flight swimming pool recommend this hotel nice pool guest relations enjoyed my stay business trip special thanks terminal transit accor stopover gym
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Reviewed 3 October 2020 via mobile

We only had a brief overnight stay between flights. So some simple observations.

Plus points: reliable free shuttle to the airport, generally well maintained, reasonable restaurant.

Neutral points: room maintenance not up to the standard of the public areas, more 2-3 star than 4 star, somewhat slow/fiddly check in that was not welcoming from staff. Remote from other eateries (but this is an airport hotel).

Negative points: smoke from the bar can’t be avoided leaving the reception area going to the pools and rooms at the rear. Somewhat pricey breakfast (we opted out).

Date of stay: September 2020
Trip type: Travelled as a couple
2  Thank OnwardTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hassan Fahmy, General Manager at Novotel Cairo Airport, responded to this reviewResponded 28 November 2020

Dear Valued Guest,

Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at Novotel Cairo Airport. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to the concerned departments for further investigation and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.
Regards the bill issue, please contact us directly for more details.

Thank you again for your visit and constructive comments, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another stay if you gave us that chance.

Sincerely,
Hassan Fahmy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2020

my experience here in hotel is was good food,room,all staff are nice friendly thanks for the girl shaima and also sabreen in information they are kind and beautiful..in all? very excellent here in novotel..thank you very much...

Date of stay: September 2020
Trip type: Travelled on business
Thank kennethcL1536DB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hassan Fahmy, General Manager at Novotel Cairo Airport, responded to this reviewResponded 11 October 2020

Dear Kennethcl ,

Thank you so much for taking the time to write your honest review in relation to your recent stay. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire team as we know it will be a great source of motivation to keep on going the extra mile.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Sincerely,
Hassan Fahmy
General Manage

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Reviewed 28 September 2020

Very nice and comfortable hotel. Service was good. Luxurious hotel. Must visit, once.
Rooms are clean and tidy. Food served is marvelous. The pool area is clean good and nice.
Enjoyed my stay here. Would like to wait more.
Thumbs up.

Date of stay: September 2020
Trip type: Travelled on business
Thank FellowTraveler346115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hassan Fahmy, General Manager at Novotel Cairo Airport, responded to this reviewResponded 11 October 2020

Dear Fellowtravel,

Thank you so much for taking the time to write your honest review in relation to your recent stay. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire team as we know it will be a great source of motivation to keep on going the extra mile.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Sincerely,
Hassan Fahmy
General Manage

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Reviewed 28 September 2020

outstanding experince ever with great kind helpfull staff
speciall thanks to all the reception team Medhat & shaimaa
&the guest relation( sabreen) she helped me alot during my stay

the room was very clean & the food & beverage was very good

thanks to the general manager whos behind all of this

Date of stay: September 2020
Trip type: Travelled on business
1  Thank MoeSamir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hassan Fahmy, General Manager at Novotel Cairo Airport, responded to this reviewResponded 11 October 2020

Dear seifs ,

Thank you so much for taking the time to write your honest review in relation to your recent stay. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire team as we know it will be a great source of motivation to keep on going the extra mile.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Sincerely,
Hassan Fahmy
General Manage

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Reviewed 27 September 2020

Location is near from airport , i had an excellent stay in this hotel , Excellent hotel excellent staff from reception, bellman and housekeeping special salah , reception staff hard worker, my room was clean , internet speed is good for passengers , also special thanks for Ms.sabreen from public relation she is super and very helpful make my stay very comfortable , I would definitely stay here again .

Date of stay: September 2020
Trip type: Travelled solo
Thank 26kareeme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hassan Fahmy, General Manager at Novotel Cairo Airport, responded to this reviewResponded 11 October 2020

Dear 26kareem,

Thank you so much for taking the time to write your honest review in relation to your recent stay. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire team as we know it will be a great source of motivation to keep on going the extra mile.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Sincerely,
Hassan Fahmy
General Manage

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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