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“good business hotel”
Review of The Shilla Seoul

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The Shilla Seoul
Ranked #10 of 475 Hotels in Seoul
Certificate of Excellence
Copenhagen, Denmark
Level Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“good business hotel”
Reviewed 20 March 2012

stayed at the Shilla for one night. Really good service from the staff who speaks english well. Fantastic fitness room with and outdoor golfrange attached - never seen that before. Rather expensive restaurants at the hotel ( breakfast 50 usd), but quite good. Downside is location, nothing interesting in the nabourhood, no restaurants at all.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jkruger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (79)
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English first
Copenhagen, Denmark
Level Contributor
57 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 482 helpful votes
Reviewed 17 March 2012

The way we experience something depends much on our expectations. The Shilla Seoul advertises itself as a top luxury destination. Its marketing materials are peppers with words such as "prestigious", "exclusive", "most luxurious" and "utmost convenience". It raises guests' expectations but delivers efficient yet robotic service.

The physical structure is impressive: a tower on a hill, a soaring lobby, well-maintained and spotlessly clean. Staff members are seemingly everywhere, greeting you a the limousine door, directing you to the floor, checking you in at your room's door and responding quickly to requests.

Yet it is the human factor that keeps the Shilla Seoul merely an average. The staff appears like actors reciting their lines. They may excel in repeating a rehearsed routine, but they neglect to show any true interest in their guests' well-being. Worse, they repeatedly fail in the test of true luxury - handling contingencies. A few examples: the restaurant has an extensive tea menu, astronomically priced at around $18 (15 Euro) per cup. Yet the waitress, elegantly clad in black, had troubles answering basic questions about the various choices. The concierge was all smiles but failed to suggest anything but the most cliché destinations. She also did not respond to two follow up emails we sent. The front desk could not locate a document left for the room and mangled the check out process.

This is not to say that the Shilla Seoul is not a grand property. It is architecturally impressive and the executive rooms were just fine. But as a luxury hotel, one that demands $330 (250 euro) a night, it is merely average.

Stayed March 2012, travelled on business
Helpful?
19 Thank WarmWhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonsberg, Norway
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 March 2012

The Shilla Seoul hotel is the perfect place to stay if you fancy style and enjoying a luxury stay in a great city.
The hotel is located reasonably central for all events, and the frontdesk were wery helpful to arrange any event wanted.

Room Tip: View towards Seoul tower is nice.
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank andorengebakken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grafton, Australia
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 28 February 2012

last month we visited the shills Hotel it was 1pm we had the buffet lunchen at the parkview the service wes outstanding the food also we were presented with half a lobster served to the table and a glass of sparkling wine it was a supprise as we didnt realise they served brunch 7 days a week 5 stars from me thanks guys!

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Chefgoldstar80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
50 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 22 February 2012

I stayed here for business for 4 nights in early February, so I only look at this hotel from that perspective.

The hotel pickup was the first impression missed, as they had not picked up my changed flight details (as advised). But once underway, the service from there to the door of the room was excellent, and certainly amongst the best in Seoul.

The room itself fits with the other comments - it's small and older, meaning regular tasks such as plugging in a laptop or phone charger are a nightmare, and there is very little room to iron a shirt, etc.

Other aspects of the hotel fitted in well with it's image - service was excellent, the room service pricey, but lovely (a mistake was quickly rectified, and came with a lovely apology gift).

Location is hard - you really have to taxi everywhere you'd like to go. On the flip side, higher rooms get a great view.

Room Tip: Higher floors have a great view
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TravelAl2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Shilla Seoul

Property: The Shilla Seoul
Address: 249, Dongho-ro, Jung-gu, Seoul 04605, South Korea
Phone Number:
Region: South Korea > Seoul > Namsan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Seoul
#6 Family Hotel in Seoul
#8 Romantic Hotel in Seoul
#9 Luxury Hotel in Seoul
Price range (per night): $296 - $486
Hotel Class:5 star — The Shilla Seoul 5*
Number of rooms: 464
Official Description (provided by the hotel):
The Shilla Seoul represents the best hotel in Korea, with contemporary design blending well with traditional patterns and style used back in the Shilla Dynasty. Next to the main building stands the former guesthouse that was once used to welcome special guests from around the world. The main building is replete with restaurants offering outstanding international cuisine, a shopping arcade featuring global brand goods, a pool, and a luxurious spa while in a separate building within the property lies a grand duty-free shop. ... more   less 
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Also Known As:
The Shilla Seoul Hotel Seoul
Shilla Hotel Seoul
The Shilla Hotel Seoul

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