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The Shilla Seoul
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Reviews (1,704)
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Reviewed 17 March 2012

The way we experience something depends much on our expectations. The Shilla Seoul advertises itself as a top luxury destination. Its marketing materials are peppers with words such as "prestigious", "exclusive", "most luxurious" and "utmost convenience". It raises guests' expectations but delivers efficient yet robotic service.

The physical structure is impressive: a tower on a hill, a soaring lobby, well-maintained and spotlessly clean. Staff members are seemingly everywhere, greeting you a the limousine door, directing you to the floor, checking you in at your room's door and responding quickly to requests.

Yet it is the human factor that keeps the Shilla Seoul merely an average. The staff appears like actors reciting their lines. They may excel in repeating a rehearsed routine, but they neglect to show any true interest in their guests' well-being. Worse, they repeatedly fail in the test of true luxury - handling contingencies. A few examples: the restaurant has an extensive tea menu, astronomically priced at around $18 (15 Euro) per cup. Yet the waitress, elegantly clad in black, had troubles answering basic questions about the various choices. The concierge was all smiles but failed to suggest anything but the most cliché destinations. She also did not respond to two follow up emails we sent. The front desk could not locate a document left for the room and mangled the check out process.

This is not to say that the Shilla Seoul is not a grand property. It is architecturally impressive and the executive rooms were just fine. But as a luxury hotel, one that demands $330 (250 euro) a night, it is merely average.

Stayed: March 2012, travelled on business
19  Thank WarmWhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2012

The Shilla Seoul hotel is the perfect place to stay if you fancy style and enjoying a luxury stay in a great city.
The hotel is located reasonably central for all events, and the frontdesk were wery helpful to arrange any event wanted.

Room Tip: View towards Seoul tower is nice.
  • Stayed: February 2012, travelled on business
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1  Thank andorengebakken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2012

I stayed here for business for 4 nights in early February, so I only look at this hotel from that perspective.

The hotel pickup was the first impression missed, as they had not picked up my changed flight details (as advised). But once underway, the service from there to the door of the room was excellent, and certainly amongst the best in Seoul.

The room itself fits with the other comments - it's small and older, meaning regular tasks such as plugging in a laptop or phone charger are a nightmare, and there is very little room to iron a shirt, etc.

Other aspects of the hotel fitted in well with it's image - service was excellent, the room service pricey, but lovely (a mistake was quickly rectified, and came with a lovely apology gift).

Location is hard - you really have to taxi everywhere you'd like to go. On the flip side, higher rooms get a great view.

Room Tip: Higher floors have a great view
  • Stayed: February 2012, travelled on business
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3  Thank TravelAl2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2012

Shilla is a famous and fantastic hotel. Typical for an Asian hotel service is fast, friendly and efficient. Rooms are above average. Great place to stay for westerners, staff English skills are wonderful. Now here are the insider tips: pay for the breakfast buffet at least once, it is one of the best in the world. The location near the big shopping district in Seoul is good but remember to check out the free shuttle which follows a route to the major attractions in the general area but also remember to check the schedule. Worse case take a taxi back to the hotel they are abundant. The work out room is fantastic, weights, all the cardio machines, fantastic sauna and scrubs. My fiancee wouldn't leave the sauna/bath area it was so good. If you don't feel like venturing too far, the traditional Korean restaurants walking distance at the bottom of the hill are great. They also give your wallet a major break. Try Makgeolli at $4 at bottle.

  • Stayed: January 2012, travelled on business
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2  Thank NeoNomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2012

It is a good hotel but rooms are small and old. Breakfast is delicious with all options you can thing.The location it is not the best one.

  • Stayed: December 2011
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Thank Renatacafundo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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