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Judy Khin
Yangon (Rangoon), Myanmar

Our perfect stay at cozy ambience Apartment hotel

4.0 of 5 bubblesReviewed 16 Nov 2020
This is my first date with my 12 year old son and we spent the weekend together on 14th November 2020. We were offered early check in by around 10 am and late checkout by 3pm. As soon as, we arrived at the hotel, the reception team has been flagged about our booking. Smooth check in and the hotel was cozy and quiet. The breakfast was quite ok at the restaurant although there weren't much varieties ( due to COVID crisis is still going on). But the F&B services is quite impressive as well as room service. My son was very pleased with his orders and the qualities of the food. Room cleanliness was prefect and the room attendants are very attentive. The pool temperature was quite cold and need a bit of cleaning. However, overall of our stay was perfect and very pleasant. Thank you for the team of Reception, Housekeeping and F&B team.
Date of stay: November 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Merc Managed by AccorHotels, General Manager at Mercure Yangon Kaba Aye, responded to this review
Responded 20 Nov 2020
Dear JudyKhin,

Thank you for writing us a beautiful detailed review on your perfect stay at the Mercure Yangon Kaba Aye.

It is very much fulfilling on our team's part to know we were able to make your first date with your 12yo son as comfortable and memorable as it can be. Thank you for highlighting that you're impressed by our team's attentiveness and excellent service. We do hear quite often that our rooms give a cozy vibe and the convenience of being home away from home. Furthermore, we've sent you a personal note regarding the pool area so we may be able to rectify the specific area of concern.

We thank you once again and look forward to another opportunity of having you stay with us again.

Kind Regards,

Richard Tin Tun
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (471)
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183 - 188 of 471 reviews
Reviewed 3 November 2020

very pleasant stay, quality service, thank you to all the staff, as well as the laundry, cleaning restauation, reception, cleaning of rooms. thanks to Cinderlla (housekeeping), Nwe Nwe and sandar (reception), Hlaing Myint Kyau, maw, emy (laundry), May thazin and sauw shee (fitness), kyaw zaw kyaw htet (catering).I still forget a lot, sorry for them. big thank you to all and see you soon.

Date of stay: July 2020
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank patrick h
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Merc Managed by AccorHotels, General Manager at Mercure Yangon Kaba Aye, responded to this reviewResponded 20 November 2020

Dear patrick h,

We're deeply grateful for the time and effort you've taken to share this wonderful feedback for Mercure Yangon Kaba Aye.

It's so heart-warming to see you've recalled names of our team members who have provided impressive service during your stay. We've definitely shared this to all of them and it sure did give beautiful smiles on their faces.

Thank you once again and we look forward to be able to welcome you with us each time you are in Yangon.

Kind Regards,

Richard Tin Tun
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2020

Friendly staff, excellent service and great location. All staff greet you with a smile and happy to assist anytime. They take excellent covid-19 precaution measures. Will never hesitate to visit again. Thanks a lot for making my stay an excellent one.

Date of stay: September 2020
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank Bhanu A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Merc Managed by AccorHotels, General Manager at Mercure Yangon Kaba Aye, responded to this reviewResponded 7 October 2020

Dear Bhanu A,

We sincerely thank you for the heart-warming compliments you have shared about our staff and facilities further to your recent stay at Mercure Yangon Kaba Aye.

It is such a pleasure to hear that you have felt impressed and reassured by the safety precautionary measures we have in place. This reaffirms us that we stay true to our commitment in ensuring our guests' well-being remains our top priority by implementing Accor's ALLSafe protocols and the local government's directives.

Once again, we truly appreciate your time and kind words. Our team looks forward to warmly welcome you again on your next visit.

Kind Regards,

Richard Tin Tun
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2020

Due to Covid-19, my husband, our daughter and I were stuck in Yangon.
From arrival till departure we felt safe. The measures taken to reduce the risk being exposed to possible Covid-19 were followed at all time. Strict policies in sanitation are followed.
The staff is super accommodating and very humble. Our daughter turned 1 year and we all celebrated together. During our stay my husband became platinum member and it was fully recognised by the full team. From the General manager Mr Richard, who by the way was very involved to ensure our stay was perfect, to the reception, kitchen housekeeping and concierge, all contributed to a memorable experience.
Special thanks also to Neszel to assist with the production of the banner for our daughter’s first birthday!
Spacious rooms with kitchen and all.
Thank you Mercure Team

Date of stay: August 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank MelanieSenido
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Merc Managed by AccorHotels, General Manager at Mercure Yangon Kaba Aye, responded to this reviewResponded 29 August 2020

Dear MelanieSenido,

Thank you very much for choosing to stay at Mercure Yangon Kaba Aye and for sharing your heart-warming feedback.

Our team finds it immensely rewarding to hear that you have felt safe, reassured and comfortable during your extended stay. We are truly grateful as your detailed review serves as an affirmation for us that guests appreciate our balanced efforts in providing a delightful, memorable stay while still prioritizing enhanced safety measures. Thank you for your flattering compliments towards our colleagues especially those to whom you have mentioned.

We truly miss your beautiful family and we look forward to welcoming you back again on your next visit to Yangon.

Kind Regards,

Richard Tin Tun
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2020 via mobile

When I started walk-in to restaurant, I saw glory paint and beautiful decoration in there. You can look at my picture. And the menu system made by QR code scan.That is one of the protection from bacteria and virus. Especially defensive from Coronar virus(covid-19).The whole restaurant is clean,neat and tidy.I really enjoyed upon their service and delicious meal.Thank Mr.Robert, Mr.Koko Zin, Mr.Kyaw Htet, Ms.Zin Mar Oo and Ms.Aye Thi.Thank as well Chief and all Kitchen staffs. Beautiful
Pool and quiet place for business man.Hope to see you soon guy.

Date of stay: July 2020
Trip type: Travelled solo
Thank aeros2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Merc Managed by AccorHotels, General Manager at Mercure Yangon Kaba Aye, responded to this reviewResponded 1 August 2020

Dear aeros2019,

Thank you very much for taking your valuable time to post a review for Mercure Yangon Kaba Aye particularly about your recent dining experience at our MiCasa Restaurant and Bar.

It's such a pleasure to know you've enjoyed not only the excellent service, delicious meals and beautiful decor but also the reassurance our team delivers through ensuring enhanced cleaning and safety protocols are in place. We will eagerly share your feedback to the team especially those names who you have mentioned. They surely will be delighted to hear about your kind words.

We really appreciate your detailed comment and the beautiful photos you've shared. We truly look forward to welcome you again soon.

Kind regards

Richard Tin Tun
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2020 via mobile

The Best hotel in Yangon. The hospitality is excellent, the rooms are very clean and neat.
The Restaurant staff, house keeping staff, receptionist, gym staffs, laundry staffs, maintenance people, security, and every other department are simply superb. They greet and treats us very well with their friendly manner.
Thank you everyone.
From Restaurant staff: Ei Htet, Monalisa, Ko Ko Zin, Snow white, myint myat, thi thi htun, Ko myo, rogier, Zin mar, Hein, bieber and others at restaurant.
From House keeping: knin mar swe, wait hnin khaing, soemoe, Htet zaw oo, suwin and other helpers
From Gym staff: su su, may thazin, kalay
Receptionist: Aung, Stanley, nwe nwe Lin, maym zin, pyo and others

Its been 2 years, I have started coming to Yangon and I prefer this hotel specially because of all the friendly staff.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank likhithas91
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mercureyangon, General Manager at Mercure Yangon Kaba Aye, responded to this reviewResponded 6 March 2020

Dear likhithas91,

Thank you so very much for taking the time to post a review of your stay at Mercure Yangon Kaba Aye.

We are so thrilled to read your wonderful compliments about the hotel facilities and especially the teams. We have shared your positive feedback and the teams are very happy; (and especially the team names who you have mentioned).

We very much appreciate your sharing your experience, and no doubt we look forward to welcome you back to your second home on your next trip to Yangon.

Kind regards


Richard Tin Tun
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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